FlowerSuppliers.co.uk Recenzje 

74
•
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered twice but won’t make the same mistake again. First time they substituted my snapdragons with a completely different colour, said they were going to refund but then never did. Second time I... Zobacz więcej

Oceniono na 4 z 5

Very helpful with all my enquiries before ordering. Photo on website when shopping showed roses in tight bud whereas when they arrived they were quite open . Had I realised this would have delayed my... Zobacz więcej

Oceniono na 5 z 5

Wanted specific flowers for parents 70th wedding anniversary. Same as those grown by my grandmother for mums wedding day. Enquired via email and placed pre-order. As hadn’t used you before was... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Thank you so much for helping me chose a selection of germini for my guests to cast into my husbands grave. I think everyone appreciated a moment to say farewell. I wish I could sent pictures of the b... Zobacz więcej

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Napisane przez firmę

Cut flower and foliage supplier to UK at trade prices


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

74 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(74)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
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Oceniono na 1 z 5

Awful service and communication

Awful service and communication. Having spent over £230 on flowers which looked beautiful on the website, I was very disappointed when these were delivered. They were delivered later than my delivery time and then delivered to the wrong address. The box was damaged and so were a lot of the flowers, I don’t know how long these flowers had been in transit but they didn’t look very healthy on arrival. I also had part of my order missing - having paid for 6 bird of paradise I was sent 1 and this was damaged,these particular flowers cost me just under £40 for the 6 stems. I sent an email to this company and explained the situation. I asked them to contact me with a speedy response and I have yet to hear from them. To say I am disappointed is an understatement as I was wanting to make 3 flower arrangements for 3 graves and unfortunately was not able to do so. I will definitely not be ordering from this company again.

31 lipca 2024
Logo FlowerSuppliers.co.uk

Odpowiedź od FlowerSuppliers.co.uk

Dear Mark,

We cannot express how sorry we are for the service you received. Regarding your original email, it was discovered in junk mail - please be assured, we never meant to ignore your email, we simply did not see it as it went to junk. This is no excuse and we are just as disappointed as you are as this is not the kind of service we wish our customers to receive. We have replied to your second email that did come through and we will now compensate you for what has happened. We will make it right.

Oceniono na 5 z 5

Always find customer service prompt and…

Always find customer service prompt and really helpful.
Reassuring to know that there is a friendly person on the end of any communication who is willing to makes things right!

12 czerwca 2024
Opinia niezależna
Logo FlowerSuppliers.co.uk

Odpowiedź od FlowerSuppliers.co.uk

Thank you for your kind words! We're glad to hear our customer service has been helpful and reassuring. Your satisfaction is our top priority - and we will strive to always keep a high level of service. Have a wonderful day further!

Oceniono na 5 z 5

Good quality

Good quality. Delivered as advertised.

5 czerwca 2024
Logo FlowerSuppliers.co.uk

Odpowiedź od FlowerSuppliers.co.uk

Thank you for your feedback! We're delighted to hear that you are satisfied with the quality and timely delivery of your order. We really do appreciate your support and we do hope you'll order again from us!

Oceniono na 5 z 5

Super customer service

Super customer service, attentive, informative and honest. Flowers are beautiful too!

1 czerwca 2024
Opinia niezależna
Logo FlowerSuppliers.co.uk

Odpowiedź od FlowerSuppliers.co.uk

Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service attentive and informative, and that you loved the flowers. We really do appreciate and value your support.

Oceniono na 5 z 5

Excellent

Beautiful flowers in perfect condition

31 maja 2024
Logo FlowerSuppliers.co.uk

Odpowiedź od FlowerSuppliers.co.uk

Thank you so much for your kind feedback! We're delighted to hear that the flowers arrived in perfect condition. We appreciate your support and we do hope you'll order again from FlowerSuppliers.

Oceniono na 4 z 5

Delivery was on time

Delivery was on time
Arrived well packaged
And good quality

29 maja 2024
Opinia niezależna
Logo FlowerSuppliers.co.uk

Odpowiedź od FlowerSuppliers.co.uk

Thank you for your review! We're so happy to hear that the delivery was timely, the packaging was secure, and the quality met your expectations. We will strive to always provide this level of service and we hope you order from us again.

Oceniono na 5 z 5

Literally saved my wedding day after a…

Literally saved my wedding day after a disappointing delivery from a different flower company.

Excellent quality blooms, well packaged, no clickbait and great communication. I will be back!!

25 maja 2024
Opinia niezależna
Logo FlowerSuppliers.co.uk

Odpowiedź od FlowerSuppliers.co.uk

Thank you so much for your kind words! We're thrilled to hear that we could help make your wedding day special after your previous experience. Providing excellent quality flowers and reliable service is what we strive for, and we're glad we could deliver. We look forward to serving you again in the future! Best wishes and congratulations on your wedding!

Oceniono na 4 z 5

Good choice of flowers

There was a good choice of flowers and they were delivered on time. Most of them were in very good condition and the instructions about caring for the flowers were helpful. Unfortunately a few flowers were almost past their best and therefore can't be used with the others at the Easter weekend. However, on the whole, I was very pleased.

27 marca 2024
Oceniono na 5 z 5

Good Service

I was very pleased with the lilies.
They arrived in good condition and are very fresh.They will be perfect for church at Easter.
I shall use this company again.
The next day delivery is convenient.

22 marca 2024
Oceniono na 2 z 5

I ordered a lot of narcissus to make…

I ordered a lot of narcissus to make posies for church for Mothering Sunday. Unfortunately a lot of the stems were bent when they arrived and were useless for the posies.
I paid a lot of money (£156. ) and I’m not happy .

6 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Won't recommend

I ordered twice from this website. They sent me the wrong flower on my first order, the customer service replied promptly and gave me a promo code. So I decided to give them a second chance, hoping they will prove me wrong.
Unfortunately, the quality of the rose is extremely unsatisfactory.I wish I can post pictures of both my orders to prove how horrible the flowers look.I think you can find better quality in supermarket.
The only good thing is that the delivery is free and the price is reasonable.
Won't recommend this to anyone.

3 lutego 2024
Opinia niezależna
Logo FlowerSuppliers.co.uk

Odpowiedź od FlowerSuppliers.co.uk

Dear Alex,

We received your second complaint via email, an AI generated message that we replied to, to first confirm the validity of your email given it was written by ChatGPT. But we did not receive a reply from you so we could not correctly address this issue.

Part of dealing with this issue is to receive pictures of the flowers to confirm the poor quality. However, you did not attach pictures to your complaint, which surely would have been the way to deal with this?

We are not sure how you would have liked us to proceed without any visual confirmation of the complaint.

It would have preferably for us to deal with this issue via email first. Since some time has passed, if you send us pictures now we won't be able to determine whether this was an issue when the flowers arrived.

Nonetheless, we are sorry for your experience and we would have been able to address this had you replied to our email and sent picture.

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