A little glitch with one order resulted in incredible customer service from Amy who went the extra mile to put right! This is what will set this company apart from others when things don't go as plan... Zobacz więcej
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First time using this new company and I'm very impressed! Beautiful flowers, delivered quickly and in excellent condition. There are plenty of them. I liked having a limited choice, it makes it straig... Zobacz więcej
ordered 2 days before required date, flowers were delivered on right day and very much appreciated as they were a birthday present
The flowers came to me instead of my friend. I sent you an email immediately to say I had put in the wrong name for the recipient and gave you the correct name but it appears to have been ignored.
Informacje dotyczące firmy
Napisane przez firmę
Flower Store is a UK-based online florist headquartered in Bathgate, West Lothian, Scotland, specialising in letterbox flowers and larger bouquet deliveries with full nationwide coverage across England, Scotland, Wales, and Northern Ireland. The business is built around a delivery-first model designed for consistency, reliability, and scalable fulfilment across the UK. The product range is structured around nine core bouquet styles, each available in three clearly defined sizes. This includes letterbox flowers designed to fit through standard UK letterboxes for convenience and accessibility, alongside larger bouquets that provide greater visual impact for key occasions. By separating bouquet style from size, Flower Store removes unnecessary complexity and enables clearer, more confident purchasing decisions. All bouquets are hand-prepared and packaged specifically for UK-wide transit. Letterbox flowers are engineered for secure, compact delivery without compromising quality, while larger bouquets are carefully protected and dispatched via tracked courier services. Every stage of fulfilment is designed to ensure flowers arrive in optimal condition, maintaining freshness, structure, and presentation on arrival. Operating exclusively online allows Flower Store to maintain strict control over product standards, dispatch processes, and nationwide logistics from its base in Bathgate. Customers across the UK can schedule deliveries in advance, making the service suitable for both planned gifting and time-sensitive occasions where reliability is critical. Flower Store is built around clarity, consistency, and repeatable quality at scale. With a focus on letterbox flowers and structured bouquet formats, the business provides a straightforward, dependable way to send flowers across the UK, prioritising delivery success, product integrity, and a transparent buying experience.
Dane kontaktowe
Emporium Building, 6 Whitburn Road,, EH48 1HH, Bathgate, Zjednoczone Królestwo
- 01312100359
- cs@flowerstore.co.uk
- flowerstore.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It was not helpful thar the delivery…
It was not helpful thar the delivery was left on the doorstep.
Lovely flowers for a new home
Lovely flowers for a new home , gift card was printed with only one name instead of two.
Quick delivery, good quality
ordered 2 days before required date, flowers were delivered on right day and very much appreciated as they were a birthday present
Disappointed
I expected a a bigger selection of flowers . 2 bunches purchased, £45 and £35, but was very disappointed in them when they arrived. I will not use this company again.
As Ibought as a gift I cannot comment…
As Ibought as a gift I cannot comment on Quality or delivery but the recipient waspleased
The flowers came to me instead of my…
The flowers came to me instead of my friend. I sent you an email immediately to say I had put in the wrong name for the recipient and gave you the correct name but it appears to have been ignored.
Excellent value!
Delivered on time and in good condition, the flowers are lasting well.
So greatful to the customer services…
So greatful for the customer services to help me rectify my errors. Such a lovely email too!
I had interruptions while I was doing…
I had interruptions while I was doing the order and missed sending the address. Customer service were really helpful and resolved it for me.
Delivered next day in perfect condition…
Delivered next day in perfect condition made my mum and mother in laws day
The flowers arrived in perfect condition, on time and made their day.
The recipient of the flowers was very happy with them. They arrived in excellent condition and on time too.
Wish I could upload the photo I was sent.
I ordered the Kyoto.
Recommended
I ordered the florence bouquet
I ordered the florence bouquet, flowers where lovely and fresh with instructions on how best to display .will order again
Lovely flowers and lasted
Lovely flowers and lasted! Will definitely order again
Have used Flowerstore a number of time…
Have used Flowerstore a number of time now, their service and choice is excellent. Website is Very easy to use and they are delivered the next day
Not so good!
This was the first time that I have used Flowerstore. They arrived on the right day and the flowers were fine. However, there was a card inside which was not the card that I had chosen and it was also blank and did not have my message on. I felt very disappointed and it took the edge off a nice surprise for the person that I had sent it to! I am wondering whether I will use Flowerstore again!
10/10 Customer Service
A little glitch with one order resulted in incredible customer service from Amy who went the extra mile to put right! This is what will set this company apart from others when things don't go as planned. Problems will always occur in business, it's how they handle them that makes the difference. Impressive .... and the flowers are beautiful.
lovely flowers easy to order
Graduation gift success
For my cousin's graduation, I ordered the Lisbon bouquet. NGL, she was in awe of how vibrant and fresh the flowers were. What I loved most? Their video made her feel like a pro while arranging them. You won't believe this, but she said it was the best gift!

Odpowiedź od Flower Store UK
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