Fantastic support, flowers were delivered by royal mail who delivered them to somewhere else. There was no hesitation from the company, they offered to replace them. I am so grateful to them they ar... Zobacz więcej
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I've had the pleasure of receiving a flowercard and it was beautiful. So I thought id arrange for a card to be sent to my mum for Mothers Day. While Royal Mail failed to delivered my card till the... Zobacz więcej
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Have to say customer service is excellent. My Mothers Day card was late and not the best however it was dealt with very professionally and swiftly. A replacement came which was lovely and can’t fault... Zobacz więcej
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Ordered for Mothers' Day for my grandmother - tracking said it was due for delivery before 7:30 pm but nothing arrived until today (Monday) which is obviously not Mothers' Day. I couldn't get in to se... Zobacz więcej
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Informacje dotyczące firmy
Informacje o Flowercard
Napisane przez firmę
Fresh Flowers Inside A Personalised Card - Delivered Straight To Your Door
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
Dane kontaktowe
48F/2 Linbar House, North Bridge Street,, EH48 4PP, Bathgate, Zjednoczone Królestwo
- cs@flowercard.co.uk
- flowercard.co.uk
4,3
Doskonała
25 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered flowers for mothers day…
Ordered flowers for mothers day unfortunately mum had a fall so missed her delivery flowercard very kindly arranged another bouquet when she came out of hospital mum was over the moon flowercard were so helpful kept me update through email would highly recommend
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Kerry,
We were so sorry to hear about your mum's fall, but we are delighted that we could help brighten her recovery with a new bouquet once she returned from the hospital. It’s wonderful to know she was over the moon with the flowers. Thank you for recommending us and for your kind words about our team's communication. 🌸
Kind regards,
Sophie 🌸
Fantastic support
Fantastic support, flowers were delivered by royal mail who delivered them to somewhere else. There was no hesitation from the company, they offered to replace them. I am so grateful to them they are just brilliant and I highly recommend them. Thank you.
18 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Tracey,
We are so glad we could help after Royal Mail misdelivered your original order. It is important to us that your Flowercard reaches the right hands, and we are happy to hear you are pleased with the support you received. Thank you for your high recommendation. 🌸
Kind regards,
Sophie 🌸
Great company
Have to say customer service is excellent. My Mothers Day card was late and not the best however it was dealt with very professionally and swiftly. A replacement came which was lovely and can’t fault the company for the way everything was handled. Would not hesitate to use them again.
15 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Angela,
Thank you for your lovely feedback regarding our customer service. We are sorry that your original Mother's Day card was late and not up to our usual standards, but we are so pleased that we could resolve this professionally for you with a replacement. We appreciate your support and look forward to serving you again. 🌸
Kind regards,
Sophie 🌸
PERFECT
I made a mistake and the flower card was returned. A member of the team Amy contacted me. She took the time to resolve the issue and saw to it my daughter got her flowers. Just the boost my daughter needed after being told I have cancer. Thank you Amy and thank you flowercard. I will be back.
18 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Mrs Ratcliffe,
We are so touched to hear that Amy was able to help ensure your daughter received her flowers during such a difficult time for your family. Thank you for your kind words, and we wish you and your daughter all the very best. We look forward to welcoming you back again. 🌸
Kind regards,
Sophie 🌸
Ordered a flower card for Mothers Day…
Ordered a flower card for Mothers Day was assured it would arrive on time, it’s now Wednesday and still no delivery you would think that paying such a high delivery fee you would receive it on time, I have emailed twice now and no response absolutely disgusting service
8 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Sarah,
We are truly sorry that your Mother’s Day gift has still not arrived. We understand how frustrating it is when a delivery fee is paid and the window is missed so significantly. We have already replied to your emails to confirm the status of your parcel and process a full refund for the service failure.
Kind regards,
Amy 🌸
Beautiful Cards, Royal Mail not so much!
I've had the pleasure of receiving a flowercard and it was beautiful. So I thought id arrange for a card to be sent to my mum for Mothers Day.
While Royal Mail failed to delivered my card till the Monday 16th, I had emailed the CS team about it and got an email yesterday apologising for the delay and issued a refund of the delivery fee. While it wasnt ideal my mum loved the card regardless and the response from the team was quick and was dealt with without hesitation.
Albeit the company rely on RoyalMail (need i say more) this shouldn't be the reason not to order from them as the cards are beautiful.
16 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Helen,
We are delighted to hear that your mum loved her card and that you have enjoyed receiving a Flowercard yourself in the past. We are very sorry for the delay caused by Royal Mail, but we are glad our customer service team was able to resolve the delivery fee refund for you quickly. Thank you for your kind words and for recommending us despite the delivery hiccup. 🌸
Kind regards,
Sophie 🌸
Absolutely awful service
I am so disappointed in your service.
I tried it for the first time after reading lots of good reviews. What a mistake.
You explain to check the writing, which I did, my mum on Mother's Day got delivered a dying bunch of flowers that have got the wrong names on!! I can't attach photos for evidence, but have sent an email.
I'm guessing there will be another disappointed mum somewhere with the wrong name.
Requested refund and some flowers which aren't half dead but no response.
Really disappointed and let down by this service as a first time buyer. With the idea being lovely and a perfect thing for Mother's Day, executed so poorly and caused more upset than it's worth.
14 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Lauren,
We are deeply sorry for this experience. To receive flowers that weren't fresh and had the wrong message is completely unacceptable. We have already replied to your email last Monday. Kindly check your spam or junk folder. Thank you for your patience while we work to make this right. 🌸
Kind regards,
Amy 🌸
Ordered for Mothers' Day for my…
Ordered for Mothers' Day for my grandmother - tracking said it was due for delivery before 7:30 pm but nothing arrived until today (Monday) which is obviously not Mothers' Day. I couldn't get in to see my grandmother due to being ill so was relying on this getting to her so she knew I was still thinking of her. Tried phoning and a couple of emails but no response. Very disappointed. Won't be ordering again!
15 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Nikki,
We are so sorry that your grandmother’s gift missed Mother’s Day. We understand how important this was, especially as you couldn't be there in person. We have already replied to your email to address this delay and find a resolution for you. Thank you for your patience while we work to make this right. 🌸
Kind regards,
Amy 🌸
I ordered for mother's day and nothing…
I ordered for mother's day and nothing came and it said to be delivered in mother's day and so I payed out however nothing came and im very very disappointed and the replying to my emails they way they do just shows how little they care.
After 2/3 days they refunded the postage to me.
15 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Sara,
We are incredibly sorry that your Mother's Day gift did not arrive. We truly care about every order, especially for such an important day, and we clearly failed to meet our standards here. Please reach out to us again at cs@flowercard.co.uk with your order number so we can offer the best possible solution for you. 🌸
Kind regards,
Amy 🌸
Ordered flowers on Friday for Mothers…
Ordered flowers on Friday for Mothers Day and recipient did not receive them on Mothers Day as paid for. Really upset and spoilt what would have been a lovely day.Will not use this company again despatch promptly suggest you use a different courier
15 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Peter,
We are so incredibly sorry that your Mother's Day gift didn't arrive in time. We know how upsetting it is when a special celebration is affected by a delivery delay. While we dispatch promptly, we rely on Royal Mail to complete the journey, and we clearly let you down this time. Please contact us at cs@flowercard.co.uk with your order number and look into your feedback regarding our delivery partners. 🌸
Kind regards,
The Flowercard Team 🌸
Very Disappointed
I ordered two items for my Mother and Grandmother for Mothers Day. What I received was nothing like the images on the website. It's a shame I can't add photos to this review but the items i have received have hardly any flowers in them and are not worth the amount I paid. I am beyond disappointed and will never order from or recommend this company to anyone!
15 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Becky,
We are truly sorry to hear you were disappointed with both of your Mother's Day gifts. We take great pride in the quality of our hand-arranged flowers and it is clear we missed the mark here. While the review platform doesn't support photos, we would very much like to see them via email at cs@flowercard.co.uk. Please reach out with your order number so we can investigate what happened and resolve this for you and your family. 🌸
Kind regards,
The Flowercard Team 🌸
Extremely disappointed in what my…
Extremely disappointed in what my mother received for Mother’s Day looks nothing alike.
14 marca 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Orielle,
We are very sorry to hear that the arrangement your mother received didn't live up to expectations. We aim for our flowers to match our website images as closely as possible, though seasonal variations can sometimes occur. We would love the chance to put this right; please email a photo of the flowers to cs@flowercard.co.uk and your order number so we can look into this for you immediately. 🌸
Kind regards,
The Flowercard Team 🌸
Never delivered to recipient contacted…
Never delivered to recipient contacted flower card .no refund given as requested.
6 lutego 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Barbara,
I am so incredibly sorry for the disappointment this has caused. We know how much these gifts mean, and it is heartbreaking that your order didn't arrive as intended due to a delivery failure with Royal Mail.
Please be assured that your refund was processed last Tuesday. Depending on your bank's processing times, the funds typically appear in your account within 3–5 working days.
We truly value your support and are so sorry for this experience. 🌸
Kind regards,
The Flowercard Team 🌸
Straightforward service
Straightforward service, amazing products, frequent happy customer.
5 maja 2025
Odpowiedź od Flowercard
Dear Joao,
We are happy to hear about your Flowercard experience. Thank you for being such a frequent and happy customer. We truly appreciate your loyalty. 🌸
Kind regards,
The Flowercard Team 🌸
Flowers arrived dead apart from 1 which…
Flowers arrived dead apart from 1 which was on its way out, complaint was ignored
14 lutego 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Gary,
We are very sorry to hear about the condition of your flowers. Please be assured that we have been replying to your messages to try to make this right for you. Could you please check your spam or junk folders, as our responses may have ended up there? We want to resolve this as quickly as possible. 🌸
Kind regards,
The Flowercard Team 🌸
My husband sent me a flower card for…
My husband sent me a flower card for Valentine’s Day it didn’t arrive as expected as the roses had wilted in transit.
I contacted customer service and a lovely lady called Amy could not have done more to help. The following day I received an absolutely gorgeous teacup flower arrangement.
I would 100 percent recommend flowercards gorgeous products and fantastic customer service.
14 lutego 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Mr Moore,
Thank you so much for sharing this. While we were sorry to hear the original roses didn't arrive in perfect condition, we are thrilled that Amy was able to turn things around for you so quickly. We're delighted you loved the replacement teacup arrangement. Thank you for the 100% recommendation. 🌸
Kind regards,
The Flowercard Team 🌸
Terrible service
Terrible service! I requested a card be sent to my husband today, Friday the 13th for valentines. They've told me it won't be delivered until tomorrow when it's closed and he's not there!!!!!😡
13 lutego 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Susan,
I understand your frustration, but I must clarify that the date selected during the checkout process was the dispatch date, not the delivery date.
By choosing 13th February as the date for the item to leave our facility, it was not possible for the card to be delivered on that same day. As noted during the ordering process, Royal Mail requires at least 24–48 hours for delivery following dispatch. Because the 13th was specifically selected as the start of the shipping process, the arrival was always scheduled for the 14th or 15th.
I hope this sheds light on why the delivery was not scheduled for the 13th as you had expected. If you have any further questions or require additional assistance, please feel free to email us at cs@flowercard.co.uk. 🌸
Kind regards,
Amy 🌸
A MASSIVE CON
A MASSIVE CON
30 QUID FOR 6 STEMS AND BIT OF FOLIAGE
WOW
CUT VERY SHORT OF COURSE AS NORMAL SIZE CARD
HONESTLY BETTER OFF BUYING 30 QUIDS WORTH OF DECENT FLOWERS AND MAKING IT YOURSELF
4 lutego 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Kat,
I am sorry to hear you were disappointed. The dimensions of our products are mentioned on our product pages and FAQs, as they are a unique alternative to a full bouquet. We’d like to look into this further, so please contact us at cs@flowercard.co.uk with your order number, the email used, and a photo of the arrangement so we can investigate the details for you and offer the best possible solution. 🌸
Kind regards,
The Flowercard Team 🌸
Wonderful customer service and delightful card
There was a problem with a delivery of my flowercard to my friend, which at the time seemed surprising as my experience of Flowecard has always been excellent. Following them contacting me to express their concern, they offered and suggested a replacement. My friend contacted me yesterday to say she is delighted. Her accompanying photo also showed how lovely the flowrcard is.
Thank you so much for understanding and listening to my concerns. A cousin has a birthday coming up and I will definitely be ordering a Flowercard for her.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Flowercard
Dear Kathy,
Thank you so much for your wonderful feedback! We're delighted that we could resolve the delivery issue by sending a replacement and that your friend was so happy with the final result. We truly value your loyalty and appreciate you choosing us again for your cousin's upcoming birthday. We look forward to ensuring your next experience is just as excellent. 🌸
Kind regards,
The Flowercard Team 🌸
Always great
Used many times now for gifts and they always provide brilliant products and delivery service
15 marca 2025
Odpowiedź od Flowercard
Dear Ben,
Thank you for being such a loyal customer. We are thrilled to hear that you consistently enjoy our Flowercards and delivery service. It is wonderful to be your go-to for gifts, and we look forward to serving you many more times in the future. 🌸
Kind regards,
The Flowercard Team 🌸
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