My order was supposed to be delivered yesterday May 19, 2023. They delivered it May 20, 2023! After the birthday I needed it for! And they have the nerve to flag my review?! I log in t... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I just wanted to take a moment to express my heartfelt thanks for the beautiful bouquet you prepared for my mom on Mother's Day! It truly made her special day even more lovely. I was a bit nervous... Zobacz więcej
Reakcja na opinię
First time to order flowers from them.. t'was Valentine's Day and they promised to deliver it within the day (6am-8pm) They said that I will receive an email once it's ready and delivered. I haven... Zobacz więcej
Reakcja na opinię
Very poor and unprofessional service. The delivery window was between 8:00 am and 1:00 pm. At 12:00 pm, customer service contacted me to inform me that pink roses were unavailable and asked if they co... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Floristella is the leading and most trusted online florist in the Philippines. We curate the best flower arrangement specially made for you and your loved ones.
Dane kontaktowe
4768 Barasoain Street, Olympia, 1200, Makati, Filipiny
- 09455319833
- floristellaph@gmail.com
- floristella.com.ph
2,0
Słaba
28 recenzji
Odpowiada na 75% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
NOT PREMIUM
I bough premium flowers but what I receive is not premium. Received the flowers crumpled and have to fix it myself before handing it over to my wife. The delivery guy did not want to deliver it to my unit despite the guards allowing him to go up and hand it over. Even have to wake up and go down to pick it up from him in the guard house. But really the flowers are not premium so different from the image I saw online and this should be in a box when delivered. Rider sucks.
13 lutego 2023
Odpowiedź od Floristella
Dear Aaron,
Thank you for taking the time to share your experience with us. We're sorry to hear that your visit didn't meet your expectations, and we'd like to apologize for any inconvenience caused.
We take all feedback seriously, and we appreciate your honesty in sharing your concerns with us. Our team strives to provide excellent service and quality products, and we're disappointed to learn that we fell short in your case.
We would like to learn more about your experience so that we can take steps to address any issues and improve our services. If you would be willing to provide more details, please feel free to reach out to us at floristellaph@gmail.com.
Once again, we apologize for any frustration or disappointment caused, and we hope to have the opportunity to make things right in the future.
Best regards,
Floristella
delivery was as expected
delivery was as expected. the only thing is that the flowers were no longer fresh as it should be. there's a lot of room to improve how the flowers are delivered I believed. overall good though.
12 lutego 2023
Odpowiedź od Floristella
Dear Ferdie,
Thank you for taking the time to share your experience with us and for giving us a 4-star review. We're thrilled to hear that you enjoyed our flowers and the service you received from our team.
At the same time, we understand that there might be room for improvement, and we appreciate your feedback. We would love to hear more about your experience and how we can further enhance our services to meet your expectations and exceed them.
Thank you again for choosing our flowershop, and we hope to have the opportunity to serve you again soon.
Best regards,
Floristella
WORST Experience
WORST Experience. Ordered flower last DECEMBER and not yet received until now. Their customer service is unresponsive, their address is not updated and they not providing any update on their customers. They mentioned that they will resolved my issue and yet no resolution until now!! Its as if a scam!! Will never order on this store again!!!
12 lutego 2023
Opinia niezależna
Odpowiedź od Floristella
Dear Mark,
Thank you for taking the time to share your experience with us. We're sorry to hear that your visit didn't meet your expectations, and we'd like to apologize for any inconvenience caused.
We take all feedback seriously, and we appreciate your honesty in sharing your concerns with us. Our team strives to provide excellent service and quality products, and we're disappointed to learn that we fell short in your case.
We would like to learn more about your experience so that we can take steps to address any issues and improve our services. If you would be willing to provide more details, please feel free to reach out to us at floristellaph@gmail.com.
Once again, we apologize for any frustration or disappointment caused, and we hope to have the opportunity to make things right in the future.
Best regards,
Floristella
very good service
6 lutego 2023
Odpowiedź od Floristella
Dear Vadim,
We would like to thank you for taking the time to write such a lovely review of our flower shop. It's always a pleasure to hear that our efforts to provide the best possible service are appreciated.
We are delighted to know that you were satisfied with the quality of the flowers you received from us. We take great pride in sourcing the freshest and most beautiful blooms to create stunning arrangements that leave a lasting impression.
Your words of praise have truly brightened our day, and we're grateful for your support. It's feedback like yours that motivates us to keep doing what we do best.
Should you ever need anything in the future, please don't hesitate to reach out to us. We'd be more than happy to assist you with your floral needs.
Once again, thank you for your review, and we hope to see you soon at our flower shop.
Best regards,
Floristella
Very helpful and easy to deal with.
2 lutego 2023
Odpowiedź od Floristella
Dear MG,
We would like to thank you for taking the time to write such a lovely review of our flower shop. It's always a pleasure to hear that our efforts to provide the best possible service are appreciated.
We are delighted to know that you were satisfied with the quality of the flowers you received from us. We take great pride in sourcing the freshest and most beautiful blooms to create stunning arrangements that leave a lasting impression.
Your words of praise have truly brightened our day, and we're grateful for your support. It's feedback like yours that motivates us to keep doing what we do best.
Should you ever need anything in the future, please don't hesitate to reach out to us. We'd be more than happy to assist you with your floral needs.
Once again, thank you for your review, and we hope to see you soon at our flower shop.
Best regards,
Floristella
Excellent service
I ordered for same day delivery and they communicated well via messenger. The bouquet was beautiful and as pictured
31 stycznia 2023
Odpowiedź od Floristella
Dear Mimi,
We would like to thank you for taking the time to write such a lovely review of our flower shop. It's always a pleasure to hear that our efforts to provide the best possible service are appreciated.
We are delighted to know that you were satisfied with the quality of the flowers you received from us. We take great pride in sourcing the freshest and most beautiful blooms to create stunning arrangements that leave a lasting impression.
Your words of praise have truly brightened our day, and we're grateful for your support. It's feedback like yours that motivates us to keep doing what we do best.
Should you ever need anything in the future, please don't hesitate to reach out to us. We'd be more than happy to assist you with your floral needs.
Once again, thank you for your review, and we hope to see you soon at our flower shop.
Best regards,
Floristella
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