flomattress.com Recenzje 

Dear Flo Team,

Here is the real actual review & feedback. Will you act on this feedback to improve your quality & service, it is question mark ❓

⭐ Very Poor Service & Extremely Disappointing Customer Experience
My experience with Flo Mattress has been extremely frustrating and disappointing. I seriously regret choosing this company.

I placed my order on 13 August 2026, but the order experience turned into a long and stressful process. The mattress delivered to me was completely wrong—both the size and colour were different from what I had ordered. This clearly raises serious questions about the company’s quality-check process before dispatch.

The biggest problem is that despite the mistake being entirely from Flo Mattress’ side, the customer is made to suffer all the consequences. There is very poor coordination between the teams, no proper dispatch planning, and extremely slow resolution of customer complaints.

Even after the wrong product was delivered, instead of treating the replacement as an urgent priority, I was again asked to wait several more days under the excuse of the “standard process.” This is simply unacceptable when the original order had already been placed weeks earlier.

The delivery experience has also been extremely poor. The delivery partner is one of the slowest and least efficient I have experienced, with inadequate coordination and planning.

Overall, my experience has been:
❌ No proper quality check before dispatch
❌ Wrong product delivered despite clear order specifications
❌ Very poor coordination between teams
❌ Poor dispatch planning
❌ Extremely slow delivery and replacement process
❌ Customer has to repeatedly follow up for a mistake made by the company
❌ “Standard process” is given more importance than customer convenience
❌ Very poor ownership and accountability
❌ No sense of urgency even after the company’s own mistake

A mattress is not a small or casual purchase, and customers expect a company to deliver the correct product on time and take responsibility when something goes wrong.
Unfortunately, Flo Mattress has failed on both counts.

I am completely frustrated with this experience and have lost my trust in Flo Mattress. Based on my experience, I would not recommend Flo Mattress to anyone who expects reliable service, proper coordination, timely delivery, and responsible customer support.

Very poor service. Very poor coordination. Very disappointing experience.

Well I have ordered one mattress from flo mattress by seeing so much ads on Instagram and I got scammed by the flo mattress . They don't have any ready stock or raw material to manufacture a mattress. I have ordered the mattress on 8th of August and still I am waiting for the mattress. If you want to purchase just go to any nearby store, you will find good quality mattress on time without any delay or any mental stress. I prepaid the amount. My mental stress is on another level right now . Also, I am not assure about the quality of mattress. Hope it comes in good condition or it has good quality.

I placed my order and since then I have been trying repeatedly to contact Flo regarding my order. Despite multiple attempts, I have not been able to connect with their customer support.

If a company cannot even provide basic customer support immediately after taking an order, it seriously makes me question how they will handle any issue after delivery.

Very poor customer service and a frustrating experience. I regret choosing Flo and would not recommend it based on my experience so far.

Regarding Matters quality, What company promise & what we receive, it is my 2 ed order. I want to attach picture of my matters. Its simple foam matters. Not any 3 layers matters as shown in images on website.

🚛 Your Flo Mattress #1509777743FLOPESO

*Order items:*
The Flo Mattress Ergo - 72 inch x 36 inch / 6 inch / Grey, Flo Aloe Vera Gel Infused Waterproof Mattress Protector - Grey / 72 Inch x36 inch

Yet, protector not received, having fallow up..

I really liked the quality of Flo's Anti-Gravity Mattress. The product itself is comfortable and I have no complaints about its quality.

However, my experience with Flo's customer service has been extremely disappointing.

I requested an exchange for both my mattress and Aloe Vera Mattress Protector. Both products were returned on 30 June 2026, but after more than a month, I received only the exchanged mattress. My Aloe Vera Mattress Protector exchange is still pending.

During this time, I contacted Flo Customer Support through email and WhatsApp more than 17–18 times. I was repeatedly asked to wait another 72 hours, but no clear dispatch date or final resolution was provided. I had to escalate the matter to the Returns Escalation Team and even the Head of Customer Support.

I also noticed that GST of 18% was charged on the size-change payment for the mattress protector, which felt expensive considering the long delay in resolving the exchange.

My advice to other customers is:👇

👉If possible, consider Cash on Delivery (COD) instead of prepaid payment.
👉Keep all payment receipts, return IDs, emails, WhatsApp chats, and pickup photos in case you need them later.
👉If you ever need an exchange, be prepared for possible delays based on my experience.

I hope Flo improves its customer service and exchange process because the product quality is good, but the after-sales support has been frustrating.

Order ID: FLOTL32343

I ordered my Flo Mattress on 5th July, and it still hasn't been dispatched. I've called customer support several times, and every single time I get the same scripted response: "It will dispatch today" or "tomorrow." None of those promises have been kept.

I even asked to speak with a senior authority, but I was told they would give me the same answer. That's unacceptable customer service.

Because of this delay, I'm struggling in my new home without a mattress. If you can't deliver on time, at least be honest instead of giving false commitments.

I would never recommend Flo Mattress to anyone. Save yourself the hassle and don't buy from this company.

⭐ (1/5) — WORST MATTRESS COMPANY. AVOID AT ALL COSTS.
This has been one of the most frustrating purchases I've ever made. I paid in full over a MONTH ago and I still have not received my mattress. No delivery, no honest updates, no accountability — just endless empty promises. Every follow-up call or message gets met with the same recycled excuses while my money sits with them and I'm left with nothing.
This isn't a minor delay — it's a complete failure of basic service. A company that can't deliver a product it's already been paid for, and can't even be bothered to communicate honestly with paying customers, does not deserve your business. I am now escalating this to consumer grievance forums because Flo Mattress has left me no choice.
Do not order from this company. If I could give zero stars, I would. Save your money and your patience — go with a brand that actually delivers what you pay for.

Here's the revised review with that point included in a factual, non-defamatory way:

**★★☆☆☆**

The mattress itself is decent, but the mattress protector doesn't fit properly. It keeps shifting and doesn't stay snug, which is disappointing.

Another issue is the pricing. Soon after my purchase, the company offered a significant discount, making me feel I had paid far more than I should have. Frequent deep discounts can reduce customer confidence and make the brand seem inconsistent in its pricing.

"I was also offered a voucher in exchange for leaving a positive review", which felt manipulative and made me question the authenticity of the company's review system.

Overall, the product is acceptable, but the poor-fitting protector and pricing experience left me disappointed.

"Very disappointing experience. Received the wrong size mattress, mattress protector is still missing, and the issue remains unresolved. Customer service keeps asking me to wait, but there is no proper solution. Spending over an hour on calls feels like dealing with a government office. Money is stuck, product is wrong, and support is extremely poor. Would not recommend."

I ordered a pillow on 30 April, and even after several weeks, I still have not received it. I contacted customer support multiple times, and after nearly 20 days, I was finally told that my order had been misplaced. This was extremely disappointing.
After that, a supervisor assured me that the pillow had been reordered and would be delivered within one week. Now two more weeks have passed, and I still haven't received anything. Every time I contact support, I get the same promises: "24 to 72 hours" or "it will be delivered soon." Unfortunately, none of these commitments have been fulfilled.
What frustrates me the most is the lack of transparency and accountability. Instead of providing accurate updates, I have been given one excuse after another. The customer service team and supervisors keep making promises that are never honored.
A company can make mistakes, but repeatedly misleading customers and failing to resolve issues for over a month is unacceptable. The delivery system is extremely poor, and the overall customer experience has been terrible.
Flo Mattress talks a lot about trust and customer satisfaction, but my experience has been the complete opposite. Based on what I have gone through, I cannot recommend this company to anyone. Think twice before placing an order if you expect timely delivery and honest communication.
Very disappointed. Not trustworthy at all.

Very bad experience with flo mattress in respect of delivery. Even customer service is not up to the mark. I came here to review against my frustrations. I purchased flo floats at rs. 16k around 8inches thick mattress on 24th of May. But still not delivered even after many follow ups. Customer service is constantly assuring us that it will be delivered within 48 hrs. I don't know what should I do. Don't go for this frnds. It will give you tension nothing else. Afterall It is all about 16k.

pathetic service i place my order 10 days ago and now they are saying payment was not updated we will update today seriousllyyy!!! after 10 days

Never purchased from this company, they are literally disgusting team members and their company is also a fraud. I had ordered a mattresses then because of size issue i had to exchange it with another one and it takes allover one month and after one month I didn’t got my exchange one then i said them to give my money back and i did payment as COD so i said them how you pay to me then they said we share link to you on your mail id its been one week already still i am not get any of link on my mail id. Literally its very frustrating to call them as regularly and still hear that you have to do wait for it. Disgusting service. And i recommend to you all not to purchase them ever.

Subject: ⚠️ Caution: Poor Service Experience with Flo Mattress

Dear Fellow Customers,

I'm writing to share my extremely disappointing experience with Flo Mattress. I placed an order for 5 mattresses and mattress protectors worth ₹50,000 in November 2025. It's now May 2026, and my issues remain unresolved.

Despite multiple follow-ups, they delivered products individually, and the sizes were incorrect - not once, but twice. I escalated the issue to Director Gaurav Zatakia, but there's been no resolution.

They charged me ₹1,300 to return the incorrect item (their mistake!) and took a month to locate my UPI payment. Their customer service is unprofessional, and they're asking me to return the wrong item before sending the correct one.

I'm sharing this to warn others about their poor service. If you need their senior management contact details, contact me 7219488884 I'm also seeking legal help to resolve my issue and invite others to join me in holding them accountable.

Be cautious dealing with Flo Mattress. Their 100-day guarantee means nothing after my experience.

Best,
Ajith

Scam company..alert they have taken 12000 for a matress and given wrong size on purpose and to lie they will say wait 24-48 hours and after that they will say cannot accept return and to get the right size you have to wait for 1 week and yeah then they ask for more money ..when it is originally their mistake in sending the wrong size ..and no higher management who ever calls back..all fake hopes

Very pathetic service they are providing. I ordered mattress on 7th of April. They cancelled my product on 16th April. Without sending any email or justification that for what reason they cancelled my order. 1day before i called for the status they say its dispatched and will be there with you in 24hrs. Then I reorder the product and told me i will get it on 26th. Today is 27th April and still there is no updates. Whenever I ask them they are like. We have raised the query you will get it 24hrs. Whenever I asked to connect me with your seniors or managers they are like we are working from home we can’t transfer the call. But manager will call you in 24hrs. And they never call. Still waiting for the updated and managers call. 🤣 so worst and pathetic service they are providing.

*****FRAUD COMPANY,THEY ARE SCAMMERS WHO WILL HOLD YOUR MONEY*****
I order a matress on 5th April.I waited for 1 week still no update regarding dispatch.I got frustrated after multiple conversations with the customer service but never received a satisfactory response.Everytime I called them they gave 72hrs waiting time and it repeats.The couldn't dispatch my order after waiting for 1.5weeks.Everytime I contacted them they said we are escalating the issue and wait for 72 hrs.I asked them to cancel the order for which it took another week and multiple follow up.Worst customer support ever.Till date it's 23rs April today I haven't yet received my refund.Whenver I call them they again asked to wait for 72hrs as they have escalated the issue but this 72 hrs never come.I don't even know if the refund is initiated or not as every other executive gives a different day for the refund initiation,some say it was initiated on 17 ,some say 16, some say 19,some say 20.My money is stuck with them and by credit card bill has generated so I have to pay for something which I have never received. I have initiated a chargeback from my bank for this transaction but it will take time for them to verify so I have to pay for something which I haven't received.
They are fraud, they are scammers ,never ever buy from them.If you face any single issue with the item remember it's on you,they are never gonna help you and you will be stuck with the product.Go for some other brand after doing a proper research and check the reviews.Its better to buy from platforms like flipkart or amazon ,atleast they will take the accountability.I will never recommend anyone to buy from FLO matress,they are fraud and zero customer satisfaction and support.

I am writing this to warn potential customers about Flo Mattress. I placed my order (#1509649560FLOPESO) on April 8, 2026. It has been over 14 days, and I have received zero updates, no tracking number, and absolutely no response to my emails.

Their customer support is non-existent. They first promised dispatch within 3 days, then went completely silent. This is a highly unprofessional organization that does not honor its transactions. I have sent a final notice and will be initiating a chargeback through my bank and filing a formal complaint with the National Consumer Helpline. Save your money and your peace of mind—buy elsewhere.

I booked more than two weeks ago but still not recive the matters and there is no response from there staff I daily follow-up but no answer

Once of the worst service they’re providing with good product. It was supposed to be delivered by april-01 but delivered on April-07. They’re giving false promises. They’re playing with our time and money and there is no proper information why and when it is going to be delivered. I recommend don’t buy these products if there is emergency.