flixbus.pt Recenzje 

Racist driver and ridiculous customer service
"I am deeply disappointed by the discriminatory behavior my family and I experienced at Flexibus. Despite the fact that I had previously used their service and was allowed entrance with my children, the bus driver this time refused us entry, citing car seat regulations. Not only were we denied access, but our pleas for a refund or an apology fell on deaf ears when we contacted FlixBus. This blatant discrimination, along with the lack of accountability, tarnishes the company's reputation and raises serious concerns about their commitment to customer service and equality. Furthermore, it is imperative for Flexibus to align their policies with Portuguese law, considering that regulations may vary between different states. Immediate measures must be taken to address this issue and ensure that no one else encounters such injustice."

i paid for a specific seat, but when i got on the bus, the seat nr didn't even exist.

why am i paying extra for a seat, if i can't get it.

I hate Flixbus because you can not change your ticket after you reserve it. If you want to change the seat or change the time you have to pay almost the same price as you paid for the ticket.

Viajem Leiria -Lisboa ida e volta no autocarro não funcionou ar condicionado

Problema com geração de Factura para empresa.

Comprei o bilhete e devido ao péssimo site que têm e como está feito, não me pediram dados fiscais para gerarem factura, pelo que geraram uma factura sem dados. Depois quando gerei os dados com os dados correctos enviaram-me uma factura de um reembolso pelo que não posso submete-la na minha empresa.
Quando falei com o contact center demoraram imenso tempo a responder com uma pessoa que demorou demasiado tempo a perceber o problema e que foi intransigente em arranjar solução.

Trip from Faro to Porto. d.11-04-23 ref. 3069338238

What you have to deal with.

In Flixbus's general transport conditions, it is stated under 9 General passenger obligations. is there as the first

9.1 Instructions from drivers and accompanying staff must be observed.

This resulted in the following, long story short:

Faro - Lisbon, No problems.

In Lisbon, a new driver took over, which led to the following demand without reason, and stated in extremely rude terms.

No one was allowed to leave their seats.

Glass bottles were not allowed on the bus.

Consumption of food and drink was not permitted.

Luggage under the front seat or between the legs was not permitted.

To the question "why" the answer “this is a bus not a restaurant” and that he along was responsible for the safety of the bus.

Finally I was given the alternative, get rid of everything, or get off the bus, otherwise he would call the police.

It also turned out that he had locked the toilet, so you had to ask him for the key, which led to, A full bus driving 4 hours, and 2 needed the toilet, or ???

At the stop in ???, he locked the bus from the outside so no one could get out, while receiving new arrivals. He also walked away from the bus while everyone was locked up.

All in all, a very unnatural and unnecessarily aggressive behavior.

Arriving in Porto after 4 hours, the behavior had become more natural considering his early behavior. After helping an elderly lady out and opening the trunk, he disappeared 5 meters away from the bus and puffed tensely on a cigarette. I tried to make eye contact, but he didn't really want to. Thought: He must have regained a normal sense of behaviour;

Then you might think, you shouldn't put up with such a behaviour.

Yes, you have to. According to the set of rules, point 9.1 of Flixbus' regulations for the behavior of passengers: Any instructions from the Driver must be followed.

So we actually just have to be happy that he didn’t have to drive the whole trip for 7.5 hours.

Thought I would make interested customers aware of.

Have filed a complaint with Flixbus about this short, grey-haired, self-appointed ruler of his own kingdom, demanding appropriate compensation.

I have also asked how I, as a passenger, can be sure that Flixbus drivers are not under the influence while driving, e.g. whether there are alcohol meters in their buses.

Flixbus has not returned.

Sincerely. Torben Pedersen. Danish 53 years old business owner.