Flamerite Fires Recenzje 

389
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It look... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent kominków

Napisane przez firmę

Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

389 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(389)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Flamerite Ennio

We are very happy with our Ennio 3 Electric fire from Flamerite, installed by Fireside Studio Ltd in Bolton. The product is an efficient upgrade from our previous gas fire and also looks very modern and gives the room the warm feel of a real fire experience.

18 grudnia 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning,
Thank you for taking the time and reviewing our product,
Kind regards,
Darren.

Oceniono na 5 z 5

Really pleased throughout...

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before Christmas - no mess and done in just a few hours (including filling in the hole in our outside wall where they took out our old gas fire).

And it looks great too - even convinces us that there is heat when only the flame effect is switched on!!

22 grudnia 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning,
Thank you for taking the time on giving us a fantastic 5 star review.
Kind regards,
Megan.

Oceniono na 5 z 5

Excellent company

Excellent company, Prior to our purchase we looked at many makes and did a lot of research. We shortlisted a couple and visited the factory in Lichfield. The staff were brilliant, really helpful and showed us various options, there was no pushy sales pitch, just useful information. We phoned a few times to clarify a few points. every time customer srvice was excellent/ Highly recommend the Company and their products/

6 stycznia 2023
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning,

Thank you for your 5 star review and comments on our customer service,
Kind Regards,
Natalie.

Oceniono na 5 z 5

Beautiful and quality fireplace

Beautiful and quality fireplace. I'm very pleased your the end result. I would highly recommend Flamerite Fires.

3 stycznia 2023
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Afternoon,
Thank you for taking the time in giving us a 5 star review,
Kind Regards,
Darren.

Oceniono na 5 z 5

Bought arlo22 nitra

Bought arlo22 nitra
Came very well packaged &delivered in time for Christmas as promised
fire looks fantastic & what's important to me is it is made in the UK by a family run British firm which is quite rare nowadays well done

6 stycznia 2023
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Afternoon Mr Hodgson,
Thank you for your fantastic 5 star review,
Kind Regards,
Darren.

Oceniono na 5 z 5

Very nice looking fire

Very nice looking fire, looks good with our surround.

19 grudnia 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning,
Thank you for taking the time and giving our product a 5* review,
Kind regards,
Darren.

Oceniono na 5 z 5

Really pleased with our Flamerite fire

Really pleased with our Flamerite fire. It is a lovely focal point and works very efficiently. It was also easily installed.

8 grudnia 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning Mrs Southwell,
Thank you for your positive 5 star review,
Kind Regards,
Megan.

Oceniono na 5 z 5

Great price, great delivery

Great price, delivery was seamless and there was no damage to the package. Highly recommend buying from this retailer.

15 grudnia 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning Mr Turner,
Thank you for taking the time to write a fantastic review regarding the product and service,
Kind Regards,
Natalie.

Oceniono na 5 z 5

Very elegant I am made up with mine…

Very elegant I am made up with mine looks fantastic but it was expensive but it was worth it money well spent

5 stycznia 2023
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning Mrs Karen,
Thank you for your very positive review and feedback,
Kind Regards,
Darren.

Oceniono na 4 z 5

Shame about the remote

Absolutely great fire, good effect and quite. The only concern is that you have to use the app to control it or buy the very expensive remote control. Can’t understand why the remote control is supplied as standard and the app is the option?

15 grudnia 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning Mr Mcnally,
Thank you for your review and feedback,
Kind Regards,
Natalie.

Oceniono na 5 z 5

great service and great product

great service and great product. Nothing more to say

4 sierpnia 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning,
Thank you for taking the time and giving us a fantastic 5 star review,
Kind Regards,
Darren.

Oceniono na 4 z 5

Love our new fire

I would have given Flamerite 5 stars except for the fact that our fire had a fault that was only recognised after it had been fitted in place. But then maybe I am being too harsh with a four star award as Flamerite were very proactive in having the necessary repair made free of charge so that we could have a lovely new flame effect fire (and it is really lovely!) working to enjoy over the Christmas and New Year holiday. I will leave the reader to judge for themselves.

19 listopada 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning Mr Gibson,
Thank you for taking the time and reviewing your experience,
Kind regards,
Megan.

Oceniono na 5 z 5

Great fire and looks really good.

Ordered Flamerite fire after advice from friend in the trade. Great advice and purchased through friends shop. Arrived at shop within a few days. Easy to assemble and get working.

16 grudnia 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Afternoon Mr Newton,

Thank you for your feedback and 5 star review,
Kind Regards,
Darren.

Oceniono na 5 z 5

Great company

Great company - efficient to deal with. Excellent product

5 stycznia 2023
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Afternoon Mr Thornton,

Thank you for your fantastic 5 star review,

Kind Regards,
Darren.

Oceniono na 3 z 5

Looks beautiful

Looks beautiful, very quiet, not really enough heat unless on continually in the recent cold spell.
When on the 21°stat the fire is continually clicking every second on off on off on off, drives me crazy.
Very expensive.

5 stycznia 2023
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Afternoon,

Thank you for your product review and feedback,
Kind Regards,
Darren

Oceniono na 5 z 5

First class service no hassle prompt…

First class service no hassle prompt response and very clear instructions. Can certainly recommend Flamsrite Fires.

25 listopada 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Thankyou for taking the time to leave us a 5* review. I'm glad we could assist and resolve your issue.

Kind regards
Natalie

Oceniono na 2 z 5

3 new blowers in 3 years and yet again needs replacing...

I bought a Sonata-2 electric inset fire in January 2019 costing around £500, simply for the flame effect as a centre piece having seen how realistic it looked.
Flame effect stopped working in March 2019 but a new blower resolved the issue.
Again in November the flame effect wasn't working and another blower was installed.
In February 2021 I had the same issue again but paid for the repair being out of warranty....yet another blower.
It is now November 2022 and the blower is buzzing loudly when on so the fire is unusable. I can have a further repair at a cost of £190 but I'm not convinced it would be worth it?
The claim on Flamerite's online page of 'Ultra reliability' I would question with this particular product as I don't feel it has been fit for use having needed repairs 4 times in just 3 years of owning this fire. (Including the fault it has now. ) Customer services are outstandingly helpful, but I feel this fire has put me off further purchases.
UPDATE: After reading my review I must be honest Flamerite totally agreed that the parts fitted shouldn't have failed after such a short timescale, furthermore they sent an engineer free of charge to replace the blower and they now have a very happy customer. Not many companies these days respect their customers once the warranty expires so on that basis I am happy with the outcome. I did originally say their customer service was outstanding and this proves it. Thank you Darren and Natalie.

24 listopada 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Good Morning,

We are genuinely sorry to hear that you are experiencing a further issue with your Sonata fire.

May I assure you, we very much pride ourselves on our product and our customer service, we will do all that we can to get this issue resolved for you.

Can you please contact myself, Natalie, on 01543 251122 to discuss this further.

Kind regards
Natalie

Oceniono na 5 z 5

Great support

Darren promptly replied to my enquiry and supplied me with clear advice as how to get my fire back up and working. Good to know I have this resource at my fingertips.

14 listopada 2022
Opinia niezależna
Logo Flamerite Fires

Odpowiedź od Flamerite Fires

Hi David,

Thankyou for taking the time to leave us a 5* review.

Kind regards

Natalie

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