Good communication. Car picked up at time arranged. Text messages throughout with estimated date repair would be finished. Car finished a week earlier than expected and delivered back to me clean insi... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizację1 Ashlyn Road (Unit E3 Cramer Road), West Meadows Estate, DE21 6XE Derby, Derbyshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From start to finish an excellent job carried out by really professional and helpful people Being an older lady they were very patient with me when I was anxious. As to the work its of an exceptional... Zobacz więcej
Polite, on time, regular updates and work completed within the given timescale. Lost a star because items stored under the boot floor not replaced and the fabric boot liner slung over onto the back s... Zobacz więcej
Very helpful staff when ringing the office, understand they are very busy but calls always returned when promised. Liked the online progress report you could check daily. Excellent service with deli... Zobacz więcej
Informacje dotyczące firmy
- Warsztat samochodowy
- Blacharstwo samochodowe
- Naprawa karoserii samochodowych
- Naprawa samochodu
- Naprawa samochodów
Napisane przez firmę
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Napisane przez firmę
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Dane kontaktowe
1 Ashlyn Road (Unit E3 Cramer Road), West Meadows Estate, DE21 6XE, Derby, Derbyshire, Zjednoczone Królestwo
- 01773 531 818
4,1
Dobra
81 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
brilliant service
28 sierpnia 2025
They did a fantastic job on my truck
They did a fantastic job on my truck. It came back to me spotless. They were very friendly and also very helpful. Would highly recommend
4 sierpnia 2025
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Repair
Good communication from the team. Very happy with the repair that’s been carried out
25 kwietnia 2025
Odpowiedź od Fix Auto UK - Fix Auto Derby
We appreciate your kind words and are glad to hear you were happy with the communication and repair.
Great service.
Great service.
The team keeps you up to date on the process.
Friendly staff and very helpful
17 kwietnia 2025
Odpowiedź od Fix Auto UK - Fix Auto Derby
Thank you for your kind review! We're so happy to hear you were pleased with our service and the team's communication. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Top Quality Work
Amazing service and Top quality work on my car to restore it after a bus hit it.
5 lutego 2025
Odpowiedź od Fix Auto UK - Fix Auto Derby
We're thrilled to hear about your positive experience! It's fantastic to know you were happy with the service and quality of work we provided. We strive to deliver exceptional results for our customers, and your feedback is greatly appreciated.
Almost 5 stars!!
Polite, on time, regular updates and work completed within the given timescale. Lost a star because items stored under the boot floor not replaced and the fabric boot liner slung over onto the back seat and not replaced. Unable to lift the boot floor to check for one other item so don't know if it's missing.
13 lutego 2025
Amazing communication
Amazing communication! Collection and delivery of the car. Great repair. Highly recommend
13 lutego 2025
Odpowiedź od Fix Auto UK - Fix Auto Derby
We are so glad to hear that you had a positive experience with us. We appreciate your kind words about our communication, collection and delivery, and repair services.
My car was repaired by Fix Auto Derby…
My car was repaired by Fix Auto Derby as recommended by an insurance company. They were extremely efficient from booking my car in to delivering it a few days later all sorted. The repair was very good. The people I dealt with were polite and professional. I was happy with the service.
25 września 2024
Efficient service good work and kept me…
Efficient service good work and kept me informed of progress
8 sierpnia 2024
Excellent service & work
Followed through on their promise of when car would be complete. Professional and delivered car to my door. Seemless transaction.
26 lipca 2024
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi, thank you for your positive feedback.
We are always working to improve our services and we're very happy to hear that you had a good experience.
Thank you from all of the team at Fix Auto Derby.
6 month journey for one wing mirror
Took from 8th of December to June to actually provide a quote to our insurer so we can get the repair authorised, poor communication throughout about the delay. Cancelled the first arranged collection on the day it was due to happen and then I had to prompt again for another date. Despite sending emails to change it, still spelling my wife’s name wrong even on this review request…
9 lipca 2024
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi, we apologize for the very poor experience that you have received from our company and changes have been made to prevent events such as this happening in the future.
We would like to thank you for your review so we can continue to develop and improve our services.
Fix Auto Derby
Good service
Very friendly staff; car was picked up at our home; it was obviously washed and hoovered before we got it back; job was done nicely
9 lipca 2024
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi Sarah, as discussed on the phone, we would like to thank you for your review, and the feedback will passed onto the members of staff.
Thank you.
Fix Auto Derby
Didn’t get any update on my car I…
Didn’t get any update on my car I eventually got a courtesy car that wasn’t very clean looked like dogs had been in it as there were loads of dog hairs in it and as I suffer with allergies it wasn’t very good
7 marca 2024
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi,
We apologize that you did not receive updates on your vehicle whilst it was with us, we had technical phone line and internet issues over the last few weeks.
Regarding the courtesy vehicle, we do have a no pets policy. As a result of this occasion, this has been raised internally and additional measures have been put into place.
For the inconvenience that this has caused, we can offer you a complimentary valet.
Please could you give us a call or send an email to - derby@fixauto.co.uk - with your availability and we will get back to you.
Thank you.
At first they were very reassuring and…
At first they were very reassuring and i trusted the repairs would go well. Almost 3wks later i get a text that my car is ready, i called for hours to arrange a pick up time nobody answered. Eventually i went to collect my car unannounced to be told phones are down, thats fine. Car had been washed on the outside, looked nice. Get home to realise they haven't put my arial back and the bumper is not alined. Been calling for over a week, not answers.
19 lutego 2024
Opinia niezależna
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi,
Firstly, apologies that the aerial was not placed back onto your vehicle during its quality control stage. This has been raised internally to prevent this from happening in the future.
Regarding our phone line issues, we have made changes to enable to correspond with customers via email, SMS & WhatsApp.
We are sorry that your accident repair experience with us was not satisfactory, and we will continue to make changes to improve customer experiences moving forward.
Thank you.
My car is home and looking great!
Fix Auto Derby kept me apprised at each point whilst our car was in their workshop for a repair following an accident. I really appreciated them keeping me up to date with progress over a lengthy period and dealing with the insurance company. Thank you.
19 lutego 2024
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Very friendly & efficient & good…
Very friendly & efficient & good quality work done. Thanks
10 stycznia 2024
Opinia niezależna
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Speedy repair done with expertise
Speedy repair done with expertise. Highly recommended
9 lutego 2024
Opinia niezależna
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Excellent service received
Very pleased with the work carried out on my vehicle following an accident. Would recommend Fix Auto Derby.
5 stycznia 2024
Opinia niezależna
Odpowiedź od Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.