Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Needed to amend an order and cancel 1 of 2 items Nathan reassured me that would be processed and only 1 of the 2 items would be dispatched and order updated for me to receive a partial refund. I wo... Zobacz więcej
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Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... Zobacz więcej
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Both Phil and Chris, from the Edinburgh branch, were fantastic to deal with. They took the the time to understand our needs and provided great customer service. Definitely recommend Fitshop to any... Zobacz więcej
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Informacje dotyczące firmy
- Sklep ze sprzętem do ćwiczeń
- Hurtownia ze sprzętem do ćwiczeń
- Kolarstwo torowe
- Sklep sportowy
- Sklep z akcesoriami do tenisa stołowego
O Fitshop UK
Napisane przez firmę
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Dane kontaktowe
3 Rutherglen Links, G73 1DF, Glasgow, Zjednoczone Królestwo
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Doskonała
12 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Poor Customer Service After Care
We went to the store in Glasgow and ordered a Taurus multi gym, Also a trade mill, We paid for the these to be installed . This took a number of weeks to be arranged. When the items were delivered and installed the installers noted that a couple of items were damaged and would require immediate replacement, We contacted the customer services team on over 10 occasions and received no resolve to the situation. Only with the threat of returning the full item they arranged to come out and replace the parts. This too over 4 months .
We still have an issue that has not been resolved and still await a response from the customer services team.
Further to your response below.
The information you have provided is false and the dates are incorrect
1- The installation of the Taurus MS60 Multi gym was on the afternoon of the 25th February and not the 19th February as stated.
2- During the installation it was noted that there was a rip to the bench pad which was not just cosmetic as you have stated- other items that were damaged were footplate also
3- It was also noted that there was a sharp piece of metal sticking out the back of the bench which has caused damage to a number of pieces of clothing
4- The damage to the clothing was reported to you on the 23rd March and not as the date stated by yourself.
5- You refer to the replacement parts being a priority to be replaced however this took almost 4 months from the installation date , You mentioned these were out of stock however your customer services team advised all were in stock
6- The replacement parts were delivered and installed yesterday however it was agreed to be fitted in an AM slot when the installer arrived after 2pm he informed us that your stores person forgot to print the ticket and pick the items resulting in the delay in getting to us
7- Regarding the damaged clothing . we were contacted this morning and asked to now provide proof of purchase why was this not requested month ago when the damage was reported. (Another delay tactic)
8-You mention your team kept in communication with us to update - This is completely false as we had to contact them for updates on over 10 occasions.
I completely refute your reply
As the dates you have stated are incorrect also the damage was not just cosmetic and also the communication from you team during the timescales was non existent. only when I sent an email to remove the machine completely and issue a refund was any action taken
I can assure you I will never purchase any equipment again from Fitshop
25 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We're sorry that your experience has left you feeling disappointed.
We would, however, like to clarify a number of points to ensure an accurate account of events.
Your order for the Taurus MS60 multi gym, bench and bumper plates was placed on 8 February 2026 with our installation service. Our installation service has a stated lead time of up to 14 working days, which would have been explained at the time of purchase. Your equipment was delivered and professionally installed on 19 February 2026, well within this timescale. The treadmill formed part of a separate order.
During installation, our third-party installer identified some minor cosmetic damage to a small number of parts. Unfortunately, this was not reported back to our customer service team at the time, and we apologise for this communication oversight. Whilst replacement parts were required, the equipment remained fully operational and safe to use, so an immediate replacement was not necessary.
Once you contacted us regarding the cosmetic issues, we responded promptly and requested clearer photographs so we could accurately identify the affected components. These were logged on 25 March 2026, together with a photograph highlighting a small piece of metal on the rear of the bench. At this stage, you also advised that three items of clothing had allegedly been damaged. We explained that our priority was to resolve the equipment issue first, after which the clothing claim would be reviewed by a senior member of the team. We also requested further information regarding the damaged clothing to support that review.
Unfortunately, the replacement parts were not immediately available in stock and had to be sourced. While this took longer than we would have liked, the delay was outside of our direct control.
To minimise any further waiting time, we offered to send the replacement parts directly to you, as they were straightforward to fit. You advised that you would prefer an engineer to carry out the work instead. We explained that, due to engineer availability, this option could take up to four weeks, and you confirmed that you were happy to wait for this appointment.
We appreciate that you contacted us on several occasions throughout this process. A number of these calls related to the clothing claim, which we had already advised would be reviewed once the replacement parts had been fitted, as well as providing additional information we had requested.
The replacement parts have now been installed by one of our engineers. A senior member of our team has since been in contact regarding your clothing claim, and we are currently awaiting the additional information requested in order to complete our review.
We sincerely regret that this experience did not meet your expectations, particularly regarding the time taken to source the replacement parts. However, we feel it is important to clarify that your installation was completed within our advertised timescales, we remained in communication throughout, and we have worked to resolve both the equipment issue and your ongoing claim as quickly as circumstances allowed.
Kind regards
Fitshop Team
Lovely shop
Lovely shop, got attended by Chris and Lukereally fast and helpful, would come again for any fitness enquiries and shopping.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Super friedly staff
Super friedly staff, great equipment. Thank you Zen for all your help
25 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Went to shop just outside Leeds
Went to shop just outside Leeds. Absolutely brilliant, advise was given on equipment. Very helpful
25 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service from Zen @ The leeds…
Great service from Zen @ The leeds store. Knew exactly what we wanted, no needed...thank you! Will be back in the future
25 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Another visit results in picking up…
Another visit results in picking up some great equipment… always friendly and professional. Garth is a legend….
25 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
I was struggling to get information…
I was struggling to get information first, but live chat was really helpful with Ihsaan. Ihsaan told me everything i wanted to know so now i am happy and comfortable to buy this equipment.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I’ve purchased equipment from a number…
I’ve purchased equipment from a number of fitness companies over the years, and I can honestly say Fitshop has provided some of the best customer service I’ve experienced in a very long time.
From start to finish, communication was excellent. Every query I had was answered quickly, professionally, and with genuine care. The team kept me informed throughout the process and made everything straightforward and hassle-free.
What impressed me most was the responsiveness. Even on a Friday, when many companies can be difficult to get hold of, the Fitshop team were on it immediately and continued to provide updates and support without delay.
A special mention to Alisha, who was outstanding throughout. Professional, friendly, proactive, and clearly committed to delivering great customer service.
The equipment arrived exactly as expected, and the entire experience left me with complete confidence in the company.
If you’re looking for a fitness equipment supplier that genuinely values its customers and backs that up with excellent communication and support, I would highly recommend Fitshop.
Outstanding service. Five stars. ⭐⭐⭐⭐⭐
19 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Full marks to the staff
Full marks to the staff, they were all very helpful and Senti especially went above and beyond in helping find the correct equipment I was looking for.
Will definitely be going back again next time I need more stuff for the home gym.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Sophia
Sophia was very friendly and helpful with resolving my issue for me - very much appreciated
24 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Chris was great in helping me to order…
Chris was great in helping me to order the bands I needed. Top service.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Good
Knowledgeable staff. Taurus machine arrived and fitted within the 3 weeks stated. Great machine and very happy. Thanks
23 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service… perfect advice….hassle…
Great service… perfect advice….hassle free
23 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great advice, as ever!
We were purchasing an all in one trainer for a home gym but were unsure of what we wanted. Initially helped by Craig and then by Erin, we received expert advice from both which allowed us to make an informed decision. I appreciated Erin's patience and good humour as my wife and I bickered over what to get!
13 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Satisfied with all thankyou
22 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great Shop
Excellent knowledgeable and friendly staff, shop well laid out with plenty of equipment in show to try out
21 czerwca 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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