Fishpond.com Recenzje 588

Wynik TrustScore: 2 na 5

2,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Worst company to deal with in history!! Ordered 1 album and 1 dvd 4 weeks ago,tracking still shows nothing.sent numerous emails that were never answered even though website says emails answered within... Zobacz więcej

Oceniono na 1 z 5

There needs to be an upfront disclaimer on legitimate delivery times. I searched for a particular book, Fishpond.com appeared, and the header says "America's Best Value", only to find out they're base... Zobacz więcej

Oceniono na 5 z 5

The copy of DC Adventures: Universe arrived at my door in near mint condition. I had expected it to be somewhat less, but this was in beautiful shape! The expediency in which it arrived was also great... Zobacz więcej

Oceniono na 3 z 5

[Disappointed] I had purchased 2 books from fishpond.com.hk on 10 Dec 2024 with payment proof, however, I am not able to find at least the tracking records and no customer service is available... Zobacz więcej

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Informacje dotyczące firmy


Dane kontaktowe

2,2

Słaba

Wynik TrustScore: 2 na 5

588 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I still have not received my item

I still have not received my item. The postal service also has not yet received it. Are you guys legit?

24 lutego 2023
Logo Fishpond.com

Odpowiedź od Fishpond.com

Hello Nan,

Our promise date to you has not passed and the tracking link shows the item is still in transit. I have now emailed it to you for your convenience.

Please contact us if you do not receive your order by March 27th and we will process your refund.

Kind regards,
Catherine

Oceniono na 1 z 5

FRUSTRATION !!!…

I have had an account with Fishpond for a considerable time, but today I just want to scrap it ! Selected an item to purchase ,then went to account to pay but it would not accept my account address ! Tried 3 times but always refused, so I cannot purchase my selection! Can someone explain, it keeps telling me that my address is incorrect ! I think that after using this address for the past 20 years that I should know it !

5 marca 2023
Opinia niezależna
Logo Fishpond.com

Odpowiedź od Fishpond.com

Hello Derek,

I apologise for the frustration this has caused you.

I looked up your account by your name and I see the last time you purchased through us was in 2018. I'm not sure if this is you or not, can you please confirm if you had a PO Box 2193? If so, I will email you directly or call you to find out what the issue is and resolve it for you.

Kind regards,

Catherine

Oceniono na 3 z 5

I would love to give a better review…

I would love to give a better review but I HAVE NOT received the product yet

9 lutego 2023
Logo Fishpond.com

Odpowiedź od Fishpond.com

Hello Joseph,

According to the tracking details, your order is en route and will be delivered well before our promise date of 7 Mar 2023.

If you have any further questions, you can contact us directly and will be more than happy to help you.

Kind regards,
Catherine

Oceniono na 1 z 5

Had to get refund from PayPal

Had to get refund from PayPal, don’t deal with this shonky company.

19 grudnia 2022
Opinia niezależna
Logo Fishpond.com

Odpowiedź od Fishpond.com

Hi Gary,

I apologize for any frustration or inconvenience this has caused. Based on our previous conversation, you failed to cancel this order, and we have advised you to file a return as soon as you receive the item so that we can issue your refund. Because you have filed a dispute with PayPal, I am unable to refund you until this process is completed.

I'll send you an email with instructions on how to file your return.

Kind regards,
Catherine

Oceniono na 1 z 5
Logo Fishpond.com

Odpowiedź od Fishpond.com

Hello Dolores,

When a customer places an order, we provide them an expected delivery window so they are informed of when they might anticipate receiving their goods. According to our records, your order should arrive between January 12 and January 19 of 2023, on average. But if your order doesn't show up by the most recent anticipated time, please let me know.

Kind regards,
Catherine

Oceniono na 1 z 5

We placed an order on 12/11/2022

We placed an order on 12/11/2022 , we cancelled the order , however you were quick to take my money, at least let me know are you still sending the order, if not how many months will it take for me to get my money back!! My order number is 954123656

11 grudnia 2022
Opinia niezależna
Logo Fishpond.com

Odpowiedź od Fishpond.com

Hello Ingrid,

Please check your account. A refund was made on the same day that you canceled your order. I will email you directly with proof.

Kind regards,

Catherine

Oceniono na 4 z 5

Nice product and good price

Nice product and good price, decent shipping time. I got for my grandson to replace one he had before. Thought I was ordering same one but this one is at least twice as big as the original. I know he'll like it but really big for keychain. Otherwise, great service!

9 grudnia 2022
Oceniono na 1 z 5

Unlawful and illegal

Consider yourself lucky if you took the effort to read this review before confirming your purchase on Fishpond. I definitely didn't and have paid the painful price for it. Scammers would be a kind word to describe them and their business ethic, if it exists at all.

Overcharged on a simple order, refused to refund me back to the rightful listed amount paid. After back and forth of multiple emails, received the same stock reply from 'Jaiko', 'Margie' and 'Jiva' each reciting the same spiel (how convenient that they don't have a phone line or an address to reach them - red flags should be blazing right now). They are probably the same person or bot, wouldn't put it past them.

They refuted their own order charge form including how much I was overcharged by. Instead kept redirecting me to other parties ('please check your bank statement again' - then 'did you check with your phone provider if it wasn't sent somewhere else' when I confronted them with a letter from my bank detailing the amount, transaction ID of the overcharge and the RECEIPTS). They will mislead and misdirect you and keep doing so hoping to wear you down. Once I realised their modus operandi, I went straight to (www.)consumerprotection.(govt.nz/) to report this dishonest business. I strongly suggest you do too - for those in the below reviews who have been cheated similarly.

Shame on you for cheating everyday people of their hard earned money. Word of advice for ordinary folk out there: AVOID AVOID AVOID. They are not worth the extra $5 saved, go to the more reputable seller to get your item instead. It will save you money and a few years of your life you will never get back. And guess what, even my initial order? Never arrived. This constitutes enough evidence to lodge a formal police report, which I have done so.

1 października 2022
Opinia niezależna
Logo Fishpond.com

Odpowiedź od Fishpond.com

Hi James,

I'm sorry to hear about this. Are you able to provide your reference number so I check what happened and be back in touch as soon as I have an update on this?

Kind regards,
Catherine

Oceniono na 3 z 5

5 Stars on most, but 2 stars on packaging.

The buying process was good. Communication was strong as well. Props on those two points.

I got notification that shipping had occurred, but the tracking indicated that the label had been created, but the item had not shipped yet. Not bad service, just a thing.

Shipping was quicker than estimated, which was also a plus.

Items need better packing. Two of the corners of the box were dented along with a spot on one edge. All of this packaging damage carried through to dings in the book. That is a bummer as I was adding this book to my collection. I didn't raise a dispute as I didn't want to invest the time in that.

16 listopada 2022

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