Fishpond.co.nzRecenzje 

I have bought 3/4 puzzles from your company recently and am extremely satisfied with them. The designs are very contemporary, the colours are beautiful and the quality is excellent. I use puzzles to keep my mind sharp and enjoy myself at the same time. I will certainly purchase more from you in future.

Buying some bulk Choc Santas to go with Christmas cards.
Excellent value for money...

I bought a book from a store and it was the first book in a series, when I went back to the store I was told it was not possible for them to order any more in the series because there from the UK. Fishpond was the only company that I was able to get the whole series from. It took a bit longer than normal but they kept me up to date the entire time. Thankyou Fishpond.

This company is not transparent. I ordered two books because I found they were cheaper than elsewhere. I paid. I reviewed my order and found I was paying over $20 more than the price stated on the website. Each book now had a “processing price”. This was not at all apparent when I ordered. I cancelled the order 8 hours later and although they will refund, I’ve been charged a $16 cancellation fee. The order had not even been processed. Unethical operating practices - misleading pricing and spurious charges.

It took about two weeks for them to inform me that they couldn’t source the books I wanted. Such a waste of time.

I have ordered lots of books and found that I was kept informed every step of the way. Delivery was always within the time frame given.

Great price for a large expensive hardback book. Exceptionally well packed. Reassuring people in customer service. Arrived very quickly in perfect condition.

Exactly as described, both book and DVD arrived in great condition. Very happy, thanks. Bought from the Fishpond platform from a private seller

I always have had a good experience shopping on fishpond. Definitely will again.

I orded and paid for a book at the start of the month. 18 days later,
"I followed up requesting a timeframe". That was when I was informed it was not going to arive.

The book was a gift for the end of the month, thinking I had loads of time. I pushed three times to get it sent ASAP, the responses were vague said well it needs to be orded again. I had paid, but they wanted me to order again starting it '"might be another 18 days". I said it was a present and need it ASAP but there was no difference.

I am still awaiting my refund 3 days later.

Terrible.
Ordered a book and received a delivery date. When the book didn't arrive I contacted fishpond and was told it was a supply issue and that I would have to wait another two weeks to see if it
might turn up from their overseas supplier or I could just get a refund.
When I asked how they can get away with advertising products they can't deliver I received no reply.
Utterly useless. Think long and hard before any purchase from fishpond. You may well get what you ordered or you may have to settle for a refund months later.
Not impressed.

I will never buy any book from Fishpond. They are absolute losers.
On 28 August 2025 I ordered Hidden wisdom from Tim W Murphy. Fishpond advised me that it will arrive between 30 September and 7 October. I have waited passionately till 7th October and as I didn't receive the book I sent an email to Fishpond. They replied that the book was not available and told me to apply for refund. At least I have got my money back.
NEVER AGAIN!!!

Everything worked out without hiccups and in time. Thank you very much

5 weeks later my book has not arrived. Is Fishpond a scam? Never buying from them again!!

Having some fun with Fishpond this month. I was browsing through the secondhand books that they have on offer and I spotted what I thought was a really good deal, a recent hardback for $15 in great condition. So I placed my order and paid my money and was informed the next day that the book was in their warehouse and "would be sent in one business day."
Few days after, I got a message saying "Good news! Your book has been sent from our US department." Bit of a shock, but I thought that maybe the secondhand book was not available and Fishpond were trying to put things right. Good on them, I thought. Especially as they sent me a link to the tracking number with Aramex.
20 days later, that link has remained unchanged, asking me to "wait a few hours for the system to update."
20 days.
Fingers crossed, but it looks like I will be cancelling my order at the end of the month, and moving on to another book supplier. Shame really.

# 55181660 is the order number in case any Fishpond staff read this.
(Update 4/12/25. I never got my parcel. Thanks for nothing.)

Do not use this company if you want to receive your Book any time soon. I ordered a book around 21st July 2025 - birthday present for 2nd Sept. 1st week of August I checked progress - Fishpond had not received payment. No email to confirm still pending - nothing. Payment received 6th August. Heard nothing. 28th August checked on order - got this...'Your item was sourced from AU fulfillment centre; we haven't received it in Auck yet.' We can reorder but shipping may take 10-20 days.
I responded 'I need book - in 10days.' Nothing. 18 days later I get email - 'its on its way'...Arrived 16th Sept, 6 weeks after I paid. Too late for the birthday. NEVER ORDER FROM THIS COMPANY!!!

They stocked exactly what I was looking for at a great price.
Excellent communication and speedy delivery.

Easy booking order system. Fast delivery. Good tracking of order. Great communication. Book was superb condition and I love my book. I'm so excited to get into it. Great price. Love the website. Easy to navigate.

I wanted to purchase a book on Digital Transformation and I received a $5 discount code after I logged but it didn’t apply correctly at checkout. I contacted customer support multiple times, first person (Christopher) straight away dismissed the code and said the code is incorrect, so I share the screenshot before applying code and after applying code, to show the code applied but there was hardly any change in price. But this second person (Jiva) dismissed it and his rationale was the original price is $48.46 and code is applied. So I share the screenshot again this time with original price Christopher comes back and tells me to complete the order first and apply the code afterwards and I will get refund $5, ridiculous, After this I was constantly passed around with no resolution. It felt like no one genuinely wanted to help. Someone even lied to Eve they offered me free shipping.

Eventually, Eve stepped in and offered a generous discount to make up for the hassle, which I appreciated. However, when I tried to offer constructive feedback about the website’s user interface and user experience, she took it personally instead of seeing it as an opportunity for improvement.

Disappointed with the support process overall. Good recovery in the end, but poor communication and unwillingness to accept feedback left a bad impression on me.

Regarding shipping, it said tracked and signed but unfortunately courier signed on behalf there is no reception in the building. This is bad. What if my package was stolen?

I am not sure after this experience if fishpond will be my first choice in the future.

3 star for Eve’s effort

However, team gets 2 stars

And courier service 0 stars

Product availability, right price, prompt delivery