Even with being messed around by one dealer so changed to another, First Response just took everything in their stride and even suggested a courser of action as a result that I didn't ask as I thoug... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Awful company & experience. Brought a car through them on 20th March. The car came with a mechanical fault which caused an accident and I am now left with £4300 worth of damage. First response pai... Zobacz więcej
Reakcja na opinię
I'm on a debt management plan and find it very difficult to obtain finance. Unfortunately our car was written off in an accident, meaning we needed to buy a new vehicle. First Response came to our res... Zobacz więcej
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Absolutely amazing company. Although I had an issue with a dealership they were absolutely great, got my money refunded very promptly with no charges etc. Every staff member I spoke to was brilliant,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚 Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.
Dane kontaktowe
5 Regan Way, NG9 6RZ, Nottingham, Zjednoczone Królestwo
- 0115 946 6260
- sales@frfl.co.uk
- firstresponsefinance.co.uk
4,5
Doskonała
1 tys. recenzji
Odpowiada na 91% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very happy to be a customer
Very happy to be a customer
Very happy with the agreement and vehicle
15 lutego 2026
Awful company & experience
Awful company & experience. Brought a car through them on 20th March. The car came with a mechanical fault which caused an accident and I am now left with £4300 worth of damage. First response paid for the mechanical fault but have refused to pay for the damage caused by the failure despite a report stating the fault 10 mins before the crash, my insurance company confirming it was a mechanical fault, 2 witnesses to the crash and a mechanics report stating the fault highly likely caused the accident.
Despite all the evidence they are still making us have to go through to the ombudsman leaving us with a damaged car for months for a case they can not possibly win.
Shocking
26 marca 2026
Opinia niezależna
Odpowiedź od First Response Finance
Hi Ben,
Thank you for your review.
We are aware of this case and have carefully assessed the circumstances. While a clutch issue was identified and addressed, there is no evidence to support a causal link between this and the accident. We have issued our final response and clearly set out the next steps available should the customer remain dissatisfied.
Take care,
First Response Finance
It was quick and easy to arrange took…
It was quick and easy to arrange took less than an hour to be approved easy to follow instructions on signing
27 marca 2026
Odpowiedź od First Response Finance
Thank you, we'll be sure to let our team know that you’re happy with their service! 💚
Really easy to use system and quick…
Really easy to use system and quick process.
Thanks
2 kwietnia 2026
Odpowiedź od First Response Finance
We’re happy that we could help you! 😊
Was so easy and smooth to apply for…
Was so easy and smooth to apply for finance for my car. Kept me informed through whole process. I'd highly recommend
31 marca 2026
Odpowiedź od First Response Finance
That's great to hear, thank you! 💚
Absolutely amazing company
Absolutely amazing company. Although I had an issue with a dealership they were absolutely great, got my money refunded very promptly with no charges etc. Every staff member I spoke to was brilliant, very friendly professional and helpful. I would definitely reccomend this company and would use again.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od First Response Finance
We’re happy that we could help you Amy! 😊
Great experience and customer service…
Great experience and customer service so far, good rate, at least i understand its about my credit report, Louis was a good underwriter also. i hope i have a long term good experience
7 kwietnia 2026
Odpowiedź od First Response Finance
Thank you, we'll be sure to let our team know that you’re happy with their service! 💚
A very good service,payment initiated…
A very good service,payment initiated on time
Very clear information
Good communication all round from the staff on telephone and email
No pressure
Very calm
I will recommend any day
Thank you
31 marca 2026
Odpowiedź od First Response Finance
That's great to hear, thank you! 💚
Odpowiedź od First Response Finance
Thank you! 😊
Very helpful and supportive keeping me…
Very helpful and supportive keeping me right with first time finance
1 kwietnia 2026
Odpowiedź od First Response Finance
That's great to hear, thank you! 💚
Odpowiedź od First Response Finance
We’re happy that we could help you! 😊
Someone hit my car and it was hard work…
Someone hit my car and it was hard work to resolve it
The woman who took the details made me feel so victimised even had proof off incident that you didn’t receive till after a few attempts
10 września 2025
Odpowiedź od First Response Finance
Hi Daniel,
Thank you for sharing this feedback — we’re really sorry to hear about your experience. We never want any customer to feel that things are hard work or that support isn’t being provided when it’s needed most. That’s not the standard we aim for.
We’re unable to identify your agreement from the details in the review. If you need to get in touch with us directly either call or email us with your reference number, we’ll investigate what happened and work to put things right as quickly as possible.
Thank you again for raising this — we genuinely appreciate every customer who takes the time to help us improve.
Take care,
First Response Finance
Excellent service
Dorothy was very experienced and friendly. She guided me though the process explaining everything clearly.
28 marca 2026
Odpowiedź od First Response Finance
Thank you for the five-star review! 💚
Focus ST3
Very helpful and made the whole getting a new motor a pleasant one! When calling the customer service and the whole process was easy and stress free would highly recommend these to anyone who has struggled to get finance on a new motor🙂
6 kwietnia 2026
Odpowiedź od First Response Finance
Thank you, we'll be sure to let our team know that you’re happy with their service! 💚
Odpowiedź od First Response Finance
That's great to hear, thank you! 💚
Odpowiedź od First Response Finance
Thank you! 😊
The process was good fast and…
The process was good fast and reliable. I recommend people to work with you because working with you was great and I will never regret working with you. Thank you.
6 kwietnia 2026
Odpowiedź od First Response Finance
Thank you, we’re happy that we could help you! 😊
Odpowiedź od First Response Finance
That's great to hear, thank you! 💚
Odpowiedź od First Response Finance
We’re happy that we could help you! 😊
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