I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... Zobacz więcej
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This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... Zobacz więcej
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Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Dane kontaktowe
2810 Stoner Court, 52317, North Liberty, Stany Zjednoczone
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4,1
Dobra
987 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The agent was professional and knowledgeable.
The sales agent who answered our call was extremely polite. He listened and quickly found the item we were interested in. He was able to answer our questions with confidence and accuracy. Justin helped us confirm our purchase. We are excited to receive our gas logs.
27 listopada 2023
Odpowiedź od FireplacesDirect
Hello Pamela,
Thank you for your review. We're so glad that you're happy with our service (Especially Justin!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Competitive price, free shipping
Competitive price, free shipping made purchase a good value. Website was easy to navigate, plenty of pertinent information.
27 listopada 2023
Odpowiedź od FireplacesDirect
Hello Robert,
Thank you for your review. We're so glad that you're happy with our service and website, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very helpful,
20 listopada 2023
Odpowiedź od FireplacesDirect
Hello Stan,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Still haven’t shipped my order
Still haven’t shipped my order. I’d rate you a zero if I could.
22 listopada 2023
Odpowiedź od FireplacesDirect
Hey Gary,
Thank you for the feedback, it appears we shipped this item out to you on 11/22, and on your original order acknowledgment it stated that the estimated shipping date of this item was between 11/8 - 11/22. This was stated before the order was placed and shown on the acknowledgement after the order was placed.
Best,
Vince
FireplacesDirect
Tom S was great was patient answered…
Tom S was great was patient answered all my questions I look forward to my new feature in my home
22 listopada 2023
Odpowiedź od FireplacesDirect
Hello Pamela,
Thank you for your review. We're glad that you're happy with our service (especially Tom!), and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Odpowiedź od FireplacesDirect
Hello William,
Thank you for your review. We're glad that you're happy with our product offerings, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Simple and easy online ordering
Simple and easy online ordering. The only complaint I have is that the sales dept had to contact me to verify if it was really me ordering. But I understand the security concerns.
21 listopada 2023
Odpowiedź od FireplacesDirect
Hello Steve,
Thank you for your review. We're glad that you're happy with our service, and we thank you for understanding that fraud checks protect our customers and our company. Thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Item received quickly and was exactly…
Item received quickly and was exactly what I needed
1 listopada 2023
Odpowiedź od FireplacesDirect
Hello Russell,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very knowledgeable and helpful salesman
17 listopada 2023
Odpowiedź od FireplacesDirect
Hello Alexander,
Thank you for your review. We're so glad that you're happy with the service our product specialists provide to our customers. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
We were able to find the exact gas logs needed.
We were able to find the exact gas logs we needed to replace our old set.
17 listopada 2023
Odpowiedź od FireplacesDirect
Hello Donald,
Thank you for your review. We're so glad that you're happy with our service, and that we had just what you needed. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Early, but missing necessary parts
The doors we ordered came a day early, which was great! However, the instructions for installation were poor, installation was difficult also because most of the hardware was missing. On top of the almost $600 we paid for the doors, we had to go to the hardware store to buy more screws to install.
16 listopada 2023
Odpowiedź od FireplacesDirect
Hello Kimberly,
Thank you for the feedback. We're sorry that your doors were delivered to you from the distributor with missing hardware. If we are fortunate enough to work with you again in the future, please know that we would take care of things like that for you and make it right/better when given the opportunity. We do hope you'll enjoy your fireplace and new doors for many years to come.
Best,
Fireplaces Direct/Spotix Customer Solutions
This is the first time I visited the…
This is the first time I visited the website and at this time I don’t have a opinion to share.
16 listopada 2023
Odpowiedź od FireplacesDirect
Hello George,
Thank you for your review, and thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Ready to help
15 listopada 2023
Odpowiedź od FireplacesDirect
Hello Robert,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
quick service
14 listopada 2023
Odpowiedź od FireplacesDirect
Hello Pat,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
hi, please read
hi, i installed a fire place insurte a few yaers back and had no problems , but now this year i went to replace th flue pipe and what happen , the materal that is use to day ( usa) is junk , elbows made with 25 gayge material ,it feel apart before i even started to put it back , beer cans material
14 listopada 2023
Finding what I needed easily
Finding what I needed easily. Ordering was easy. Just waiting for it to arrive so I can install
14 listopada 2023
Odpowiedź od FireplacesDirect
Hello William,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
The fact I ordered it 1 day and it was…
The fact I ordered it 1 day and it was shipped the next day
13 listopada 2023
Odpowiedź od FireplacesDirect
Hello Alan,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Odpowiedź od FireplacesDirect
Hello David,
Thank you for your review. We're so glad that you're happy with our service and your new burner, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Gas log is absolutely perfect for our…
Gas log is absolutely perfect for our existing wood burning fireplace. Electronic ignition is well worth the cost. The salesman nailed it. Thanks
3 listopada 2023
Odpowiedź od FireplacesDirect
Hello James,
Thank you for your review. We're so glad that you're happy with our service and your purchases, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Quality service
I had a very helpful call with an advisor. He had great knowledge of several ways to troubleshoot my issue.
10 listopada 2023
Odpowiedź od FireplacesDirect
Hello Michael,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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