I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... Zobacz więcej
Reakcja na opinię
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... Zobacz więcej
Reakcja na opinię
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Dane kontaktowe
2810 Stoner Court, 52317, North Liberty, Stany Zjednoczone
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4,1
Dobra
987 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Product shipped fast and they had the…
Product shipped fast and they had the good quality product I needed.
12 grudnia 2023
Odpowiedź od FireplacesDirect
Hi Michael,
Thanks for your review. We're so happy to hear that you're pleased with our service and that we had what you needed. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Our logs were delivered on time and the…
I can’t believe Tom was able to get my logs delivered within a week for my family to enjoy at Christmas this year. Thank you Tom!!!
Our logs were delivered on time and the driver was very happy to help my husband. We love our beautiful logs too! This whole experience has been so easy and rewarding!!! Thank you fireplace direct!
18 grudnia 2023
Opinia niezależna
Odpowiedź od FireplacesDirect
Hello Elizabeth,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Tom!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Five broken log pieces when received-Need customer service!
My order was received. Opened fireplace log box and 5 pieces were broken. I called and emailed pictures to customer service on 12/19/23, received response on 12/21/23 asking for more pictures. Responded with more pictures of the packaging boxes on 12/21/23 and have not received a return email or phone call concerning resolution of the broken pieces. I was told in email the company is concerned with how they were broken first. Were pieces broken at the warehouse in production/packaging or were they damaged in transit? While this would be a problem for them to figure out on their own dime, I feel they have neglected the fact that I still need resolution to a problem and need all logs replaced or the five that were broken, which I specifically detailed per descriptions in the manual. Very disappointed to say the least and so is my wife since it was a Christmas gift.
12-27-23: Thank you for responding. I have resent the original email and firelog shipping box .jpgs for your review. Expedited resolution requested.
18 grudnia 2023
Odpowiedź od FireplacesDirect
Good morning Kevin,
Thank you for the feedback. We request these photos because we have to follow certain procedures to get replacements to you. We have to go off those photos and determine if the damage happened in transit or if the damage happened during packing before the package ships. These photos tell us what the next step will be in filing a claim, whether it be with the manufacturer of the carrier. Unfortunately we have not received the additional photos that we requested on 12/21, we have searched all messages from your email address. Once we receive those photos from you we can take next steps in getting your replacement for the damage. Please let us know if there is anything more we can do in the meantime.
Best,
Vince
FireplacesDirect
Good customer service from Matt.
7 grudnia 2023
Odpowiedź od FireplacesDirect
Hi Byron,
Thanks for your review. We're so happy to hear that you're pleased with our service (especially Matt!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Odpowiedź od FireplacesDirect
Hello Jeff,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Yesterday when I called my wait time…
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website, about the remote/valve assy I was interested in. Satisfied with the answers and that the selection would suit my needs he h took my order over the phone. Today I received an email that the order was shipped! Thanks Nick, Bob S.
22 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Bob,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Shipping. When called got a great person &…
When called got a great person & response.
14 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Anthony,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Odpowiedź od FireplacesDirect
Hello Brian,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we would love to work with you again int he future. Thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
They had exactly the part I needed for…
They had exactly the part I needed for my propane fireplace....nice guy guided me through the process...
19 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Robert,
Thank you for your review. We're so happy to hear that you're pleased with our service, and that we had just what you needed. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Staff was very helpful
Staff was very helpful choosing the size and model of fireplace I was looking for.
Delivery is timely and well tracked.
Very good overall experience. Couldn't ask for much more
Matt
20 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Matt,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future.
Best,
Fireplaces Direct/Spotix Customer Solutions
Outstanding Customer Service
Customer service and help ordering was an amazingly experience. Talked through what I was looking for and the representative looked for options and walked me through them online. I could not have made as good a decision without his expertise.
19 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Bill,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future.
Best,
Fireplaces Direct/Spotix Customer Solutions
today Tuesday.
I ordered it on Friday and told them my old one was toxic, and that I needed it as soon as possible. I got it today Tuesday, great service.
19 grudnia 2023
Odpowiedź od FireplacesDirect
Hello David,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Service was above average.
1 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Drew,
Thank you for your feedback.
Best,
Fireplaces Direct/Spotix Customer Solutions
Great service
Easy ordering on the website, great phone support and was easy to make an update to my order. Product ships out the same day and arrives quickly.
15 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Brian,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Professional fast speedy service
Professional fast speedy service! Great customer service
13 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Aaron,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
GrillGrate for Green Mountain grill.
Satisfied with entire process. Works great on my grill.
13 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Paul,
Thank you for your review. We're so glad that you're happy with our service and your purchase, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Customer service was critical in…
Customer service was critical in helping me find the right part for my fireplace… really fast shipping too…
14 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Barry,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Fireplace Burner NOT Delivered.
On November 28, 2023, I ordered a fireplace burner from Fireplaces Direct. They took my money. Estimated ship date was no later than December 1. Estimated delivery date was no later than December 11. It is now December 13, and I do not have my burner, and I have not received any shipping notice. In fact, no one has communicated anything to me.
5 grudnia 2023
Odpowiedź od FireplacesDirect
Greetings,
We are terribly sorry for the delay. I appreciate this feedback. I have located your order and there was a communication error between our system and the manufacturer's which resulted in the order hanging in limbo. This has been corrected and I would expect the burner to be shipping out today or tomorrow. Again, we are terribly sorry for the inconvenience as well as the lack of communication during.
A member of our team will reach out to you directly as well to be sure that the remainder of the process goes smoothly and to ensure that any questions or concerns you may have are addressed.
Best,
Joel
FirePlacesDirect
Odpowiedź od FireplacesDirect
Hello James,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Some confusion on my end about my…
Some confusion on my end about my order. Cleared up with one quick phone call. Excellent customer service
11 grudnia 2023
Odpowiedź od FireplacesDirect
Hello Daniel,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.