I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... Zobacz więcej
Reakcja na opinię
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... Zobacz więcej
Reakcja na opinię
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Dane kontaktowe
2810 Stoner Court, 52317, North Liberty, Stany Zjednoczone
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4,1
Dobra
987 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
World class customer service
16 kwietnia 2024
Odpowiedź od FireplacesDirect
Hello Doug,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
You had the item we needed and PayPal…
You had the item we needed and PayPal for payment. My computer was being hacked making my payment not go through but after getting that fixed I still could not use my account but I did use my card.
15 kwietnia 2024
Odpowiedź od FireplacesDirect
Hello Georgia,
Thank you for your review. We're glad that we had what you needed, and are sorry that you experienced difficulties with payment.
Best,
Fireplaces Direct/Spotix Customer Solutions
This guy knows what he's doing
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantastic! His timing was punctual, his fees are reasonable, and he'll tell you when it's cheaper to purchase materials yourself.
26 marca 2024
Odpowiedź od FireplacesDirect
Thank you for your review!
Best,
Fireplaces Direct/Spotix Customer Solutions
Odpowiedź od FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Was happy with order but 1 stove was…
Was happy with order but 1 stove was bent. Sent it back,
I did not take a picture of the pipe the fedex driver did. It was shrink wrapped on the pallet with a dent.
7 kwietnia 2024
Odpowiedź od FireplacesDirect
Hello Ken,
Thank you for your feedback. We're sorry that one item in your order, a chimney wall pipe, was damaged in transit to you. We hope our work with you on your return/refund will be more than satisfactory to you.
Best,
Fireplaces Direct/Spotix Customer Solutions
I received a pair of fireplace doors…
I received a pair of fireplace doors that did not fit properly. The PNW sales rep (Justin) was able to guide me through the process of replacing the doors and got the replacement doors to me in a timely manner. Justin has been great to work with every time I have had any questions.
20 marca 2024
Odpowiedź od FireplacesDirect
Hello Dennis,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Nick Wood was very helpful in me…
Nick Wood was very helpful in me ordering the correct items needed to finish my project. Communication is AAA+.
9 kwietnia 2024
Odpowiedź od FireplacesDirect
Hello Bob,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I loved how easy it was to shop and…
I loved how easy it was to shop and order the stove that I needed. It is also very efficient in the delivery time.
3 kwietnia 2024
Odpowiedź od FireplacesDirect
Hello Candice,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Odpowiedź od FireplacesDirect
Hello Joseph,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I received a defective product the…
I received a defective product the first time and the customer service provided by both Lucas and Kyle were outstanding. They both turned a bad customer experience to an outstanding experience. They used patience, product knowledge, honesty, and continued communication to make this transition.
15 marca 2024
Odpowiedź od FireplacesDirect
Hello Chris,
Thank you for your review. We apologize that the first item you received was defective. We're so happy to hear that you're pleased with our service (especially Lucas and Kyle!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
If you need this in a hurry to heat…
If you need this in a hurry to heat your home, don’t buy it here. It’s been a week and I still don’t have it!!
25 marca 2024
Opinia niezależna
Odpowiedź od FireplacesDirect
Hello Jackie,
Thank you for your feedback. We shipped your order out to you the next business day. We're sorry that it hasn't arrived to you in a timely manner.
Best,
Fireplaces Direct
Reasonable price
Reasonable price, quick ship, nice tracking, installed same day it arrived.
18 marca 2024
Odpowiedź od FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I have ordered several times from…
I have ordered several times from Fireplaces Direct and have had a great experience each time.
19 marca 2024
Odpowiedź od FireplacesDirect
Hello Craig,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Odpowiedź od FireplacesDirect
Hello Christopher,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Order placed on 3/17/24 (Sunday)
Order placed on 3/17/24 (Sunday). Product shipped next day. Expected DD is 3/21/24. Very much appreciated!
18 marca 2024
Odpowiedź od FireplacesDirect
Hello William,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Ease of ordering and fast delivery.
27 lutego 2024
Odpowiedź od FireplacesDirect
Hello James,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Kept me updated on the status of the…
Kept me updated on the status of the order. Kinda frustrating for both of us because the manufacturer had to back order the item. Not anyone’s favorite.
11 marca 2024
Odpowiedź od FireplacesDirect
Hello Charlie,
Thank you for your review. We're so sorry about about the back order from the manufacturer. We appreciate your understanding and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great experience
The buying experience was excellent. Product arrived timely. A little overpriced however.
12 marca 2024
Odpowiedź od FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Odpowiedź od FireplacesDirect
Hello Caleb,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.