I needed a bottom bracket for my electric bike. Having found it very difficult to identify the correct parts on the internet, I reached out to FireCloud Cycles via an email on a Sunday. I very quickly... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Came across this company looking to use Clearpay for payment for a new bike. I ordered and accidentally paid the full amount up-front, my mistake. I placed a second order (using the Clearpay meth... Zobacz więcej
Great website, friendly communications. One of only a few places in the UK where the bike I bought was available. The choice of next day delivery for an extra £2 was very reasonable. Bike was ver... Zobacz więcej
I’m surprised to see I’m the first to review this company on Trustpilot. As there were no reviews on here, good or bad, and PayPal was an accepted form of payment, I ordered a Spider-Man saddle for gr... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
FireCloud is a Family run established over 8 years ago. We have One of the most comprehensive ranges of quality cycle components, spares and accessories in the UK with express and global delivery available. Our sales staff are extremely knowledgeable and our mechanics are at the top of their game. We are here to help you reach your cycling goals.
Dane kontaktowe
43 Whitecross Road, BS23 1EN, Weston-super-Mare, Zjednoczone Królestwo
- 01249750874
- firecloudrich@gmail.com
- firecloudcycles.co.uk
4,1
Dobra
75 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Product poor.
The service, delivery, is good. The product is quite shoddy, badly machined and finished, it's a great shame that the photo on the sales pitch does not show how poor this item is. I have had to use it to get someone out of trouble. FireCloud Cycles has a good reputation but products like this lets you down.
25 lipca 2022
The bike is beautiful.
The bike is beautiful.
Perfect size for my daughter.
But came with the wrong instructions.
The wheels was flat and the bike itself had a few scratches on it already.
25 lipca 2022
Great value
My bikes came very quick well worth the money. Easy to assemble. Seen bikes with the same spec priced double or triple what I paid for both bikes
16 lipca 2022
I would recommend firecloud cycles
I would use firecloud cycles again for sure. Paid for tracked / next day delivery and when chasing the order it was responded to straight away and was even outside office hours.
10 lipca 2022
Please consider finding a new delivery…
Please consider finding a new delivery company because i paid for tracking, no notification of delivery day which ment i missed it on the tues , contacted DHL tues for redelivery the following day(weds) arrived Friday after in total over 2 days 6 hours on the phone . I really hope when my son opens the bike in his birthday the hassle was worth it
9 lipca 2022
Excellent delivery service
Excellent delivery service, excellent quality bike will definately buy from here again in the future
3 lipca 2022
Arrived damaged.. awful after service
On opening the bike I found it damaged and dirty. I contacted the company who told me it was a third party issue and they'd contact them... they then got back to me saying they would send out new stickers (this was part of the problem) I advised I wasn't happy with this and wanted a new bike.. they basically replied saying no, they've sent out the stickers so that's it
Again I replied saying I wasn't happy with this as the bike has clearly been used and I paid for a new bike... I would like a new one!
I'm still waiting a response. This bike was for my daughters eighth birthday... I am so disappointed with the service.
25 czerwca 2022
Odpowiedź od FireCloud Cycles
Thank you for your review.
There is a resolution process that all online retailer goes through to seek to understand the query, supported by images from the customer. This process can take a few days and we aim to resolve all queries through to conclusion within 3 days.
We are sorry to hear that you were disappointed by this but if you check your emails from us, will note that a resolution was sent through and hope this is now satisfactory.
Thank you for shopping with us.
Kind regards
Firecloud Cycles
Good Place
Great website, friendly communications. One of only a few places in the UK where the bike I bought was available.
The choice of next day delivery for an extra £2 was very reasonable. Bike was very well packaged.
Although this responsibility lays with the courier (and it was a Friday) I didn't receive the bike til the Monday, which in the grander scheme of things is no big deal really.
I would purchase from here again.
22 czerwca 2022
Very quick delivery.
21 czerwca 2022
Excellent straightforward service
Excellent straightforward service. Item was shipped promptly and arrived in great condition. Thanks
18 czerwca 2022
Product clearly described
Product clearly described . Ordering straightforward , received order as described before expected date . Very pleased . Thank you .
15 czerwca 2022
Random company, Great Service.
Came across this company looking to use Clearpay for payment for a new bike. I ordered and accidentally paid the full amount up-front, my mistake.
I placed a second order (using the Clearpay method) and messaged the company outlining my error. Their customer service got back to me very quickly, refunded the original order, acknowleged the new order and had it shipped out very fast. Very impressed with the customer service, couldn't have done anything better.
I'm still to use the bike, but came packaged well, and a solid bike. Just looking to ensure I've put it together correctly and i'll be away.. (or that's the plan!)
A pleasure to do business with, would recommend too.
Thanks!
7 czerwca 2022
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