Film Camera Store Recenzje 

342
•
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I am passionate about photography. I explored purchasing a vintage camera lens from Film Camera Store first time. Placement of order was smooth and then onwards, promptly received tracking updates. Fi... Zobacz więcej

Oceniono na 1 z 5

I brought an Olympus trip 35 from here, I used the camera sent off for printing they came back blank. I realised the camera wasn’t shooting correctly at all or sealed properly at the back when purchas... Zobacz więcej

Oceniono na 5 z 5

I had an old Olympus OM10 film camera which I wanted to sell. I contacted several companies for quotes and Film Camera Store came back the highest offer. I was a little apprehensive after reading some... Zobacz więcej

Oceniono na 4 z 5

The camera I bought for a Christmas present is beautiful and it also came well packaged. The only reason I knocked off a star in this instance is that the courier service was an absolute joke. Th... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep fotograficzny

Napisane przez firmę

With over 25,000 cameras sold worldwide. Analogue Photography Shop Specialising in 35mm Point and Shoot Cameras, SLR Cameras, Medium Format Cameras, Rangefinder Cameras, Polaroids, 8mm Camcorders, Film and Accessories on our UK Online Store.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

342 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(342)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 30

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Communicative and efficient

Although the item I'd ordered was out of stock, they got in touch very quickly to organise a replacement. This was shipped in really good time and arrived super quick! Efficient and communicative, everything you'd want from an online shop

26 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Don’t order

Ordered a super 8 camera, never received. Contacted the seller multiple times, no reply, ended up getting a refund through paypal thankfully

26 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Do not buy from

Do not buy from. Sold me a camera that does not work and then will not refund me as it was past the 90 days however the camera obviously never worked.

29 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Super quick and efficient

Absolutely amazing service from the team, can’t thank them enough for how efficient they were from the moment the purchase was made. The items were sent straight away and when one of them got severely delayed (Royal Mail’s fault) the team were very quick to remedy the situation. I will certainly become a regular customer from now on.

2 kwietnia 2023
Oceniono na 3 z 5

Long wait on order

I ordered my camera at the end of October but didn’t receive until February. The camera arrived and works but just be aware there may be a long long wait more than advertised. The customer service was ok with them saying it was out for delivery but bright Royal Mail or a post had a tracking number for me.

18 marca 2023
Opinia niezależna
Oceniono na 5 z 5

PLEASED TO FIND THIS ON-LINE STORE

This was my first time at buying, only a small photographic item, from Film Camera Store.
Apart from the quick courier delivery, I was impressed most by their excellent Customer Service.
All of my queries to them, by email. were dealt with promptly and efficiently.
I will have no hesitation of purchasing from Film Camera Store again.

3 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Terrible company - selling faulty cameras, zero support, zero solutions

Was bought a camera by colleagues as a wedding gift that turned out to be faulty. On my wedding day I tried to use the camera but it turned out to be faulty. I emailed the company and was told that it was outside of their, frankly outrageous 14 days returns policy. How can you sell a camera for nearly £400 that doesnt function, then just turn a blind eye?

- They offered 'support' where I sent videos and photos of the issues, it took them 6 weeks to respond stating that the link to the photos and videos had expired.
- I then sent another link showing what was going wrong, to which they offered advise where they clearly didnt watch the video. Saying to try in manual mode when in the video i clearly show that it didnt function in manual mode either.

Please avoid this company and take heed of the other reviews on this page, unless you fancy being stuck with a non-functioning camera and zero support

1 grudnia 2022
Oceniono na 1 z 5

SOLD ME A CAMERA THAT DOES NOT WORK

I have never been more disappointed of an experience. I purchase this camera in December as a Christmas gift. When opened the batteries were dead and the camera was unable to take photos. As I spent €200 on the camera and 70 on tax Because it’s outside the EU I tried to figure out the problem by asking professionals. They told me no shop should ever feel alright selling someone a camera like this and I should look for a complete refund. When contacting film camera uk they took two weeks replied and said that because I got someone too look at even if though the camera was fully just view not tampered with there not entitled to give me a refund because they took so long to reply they said they were outside the return policy window. They knew exactly what they were doing, please please do not purchase from them.

10 grudnia 2022
Logo Film Camera Store

Odpowiedź od Film Camera Store

Hello Yazmine,

thank you for your review.

I would to point out the following to you. Your order 13053 was placed on the 30th of November 2022, as you stated this was a Christmas present you were given an extension of one month for your 14 money-back guarantee agreement, which started on the 1st of January 2023.

You contacted us on the 19th of January (outside of your 14-day return window) After you had taken the camera to a third-party vendor, breaking your returns agreement. See returns T&C page https://filmcamerastore.co.uk/pages/delivery-returns

Because you were outside of and have broken your returns agreement, We cannot offer you a full refund as stated within the returns agreement.

We tried to offer you the option of a repair, and guidance.

Oceniono na 2 z 5

I'm sorry to say not happy with…camera case purchase..

I'm sorry to say not happy with condition of camera case I bought. Did not match picture as advertised on website. I appreciate it was second hand but the description did not mention that parts of it were very tatty and frayed. Have to return. Happy to have paid postage to receive item but not happy that now have to pay postage to return it. Very disappointed.

21 stycznia 2023
Opinia niezależna

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