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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... Zobacz więcej

Oceniono na 1 z 5

Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... Zobacz więcej

Oceniono na 5 z 5

Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody
  2. również w kategorii:
  3. Kosmetyki

Napisane przez firmę

At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

376 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(376)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 5 z 5

Lemongrass shampoo - great for oily hair!

I have been looking for a replacement for Lush’s ‘I Love Juicy’ shampoo (and failing) for about 3 years since it was discontinued. I was so pleased to find Fiils! I love their ethos and their products. The tangy Lemongrass shampoo is amazing for my oily hair. I found I can use it every day and I use the conditioner every 2nd or 3rd wash (just a tiny amount on the ends or it is too much). It has taken a few weeks for my hair to adjust but it’s definitely worth it. I have a lot more good hair days now and I don’t get the build up that I get with other products. Very happy customer - I can’t wait to try out their other products!

4 lutego 2023
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Odpowiedź od Fiils

Hi Hannah, thank you so much for your glowing review! We're so glad you've found us and hope you enjoy trying out our other products!

Best wishes,
Team fiils x

Oceniono na 5 z 5

Received the set of bottles with the…

Received the set of bottles with the pouches of refill shower gel in pomelo and lemongrass. Very nice citrus scents who I love.
I then ordered the shampoo and conditioner in the rose scent. I am really impressed with these as I wasn’t sure what to expect. I have fine hair and this lathers up well and cleans my hair. The pumps are very convenient which I like and look aesthetically pleasing in the bathroom. You can post back the refill pouches which is really good as the company recycles the product packaging. I also ordered the travel pack of mini bottles which I also really like however these do come empty and for this price I thought they may have come pre-filled. I ended up just using toiletries that I already had left over to fill them instead. On the whole I really like the product and the fact it can be reused.

16 stycznia 2023
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Odpowiedź od Fiils

Hi Sammy, thank you for your 5 ⭐ review! We hope you continue loving our products!

Best wishes,
Team fiils x

Oceniono na 1 z 5

Both of the plastic tubes inside came…

Both of the plastic tubes inside came off into the bottle. Not at the same time. But I t happened in both. Never will order again. Also ignored my emails. Over a month or so…heard nothing. I don’t care for this business at all.

Edit:

How can I get the plastic tube when it’s lost in the bottle. Also the pump and tube came as one. I’m no fool. You ignored my emails or have a poor system and didn’t see it.

Also, it’s not half full…it’s half of a container. The brand is simply very odd and I’ll never return. Not half empty…half full. Weird slogan.

Why am I having to build the product. Zero point. Change suppliers. It’ll help!

Also listen to the reviews. People say the fragrance is intense.

All in all…it’s just not good.

15 stycznia 2023
Opinia niezależna
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Odpowiedź od Fiils

Hi Sam, thanks for leaving us a review.
We're sorry to hear you haven't had the best experience with our bottles. The pumps come in two parts- the tube and the pump lid which need to be assembled tightly prior to use, and it is a simple fix. We haven't received an email from you, are you able to email us again at hello@fiils.co so we can make this right for you?
Best Wishes,
Team fiils x

Oceniono na 5 z 5

Amazing ingredients and products

I have ordered from this company and wanted to say that their products are wonderful 🤩 I have ordered coconut body lotion and it smells really great and amazing 😍 the reason why I ordered from them is that they use juice of aloe as first ingredient in their product line and I am so impressed by that. Please keep doing this and you will have +1 constant customer who loves your products ❤️ i tried lotion straight away and I can’t stop touching my hands, they are so soft and so smooth 🤤I definitely need to try theirs other products 🤣🤣🤣🤣

7 stycznia 2023
Opinia niezależna
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Odpowiedź od Fiils

Hi Kateryna, thanks so much for this glowing review and feedback on our products! ⭐ We're very happy to have you as a customer and can't wait for you to try our other products!
Best Wishes,
Team fiils x

Oceniono na 2 z 5

I wrote review a few weeks ago

I wrote review a few weeks ago, got a reply saying I’d receive an email about an alternative formulation but haven’t received it. I really wish I could get my money back

2 stycznia 2023
Opinia niezależna
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Odpowiedź od Fiils

Hi Aleesha, our customer service team emailed you on the 12th of December regarding your previous review to see how we could help. If you can email us hello@fiils.co so we can get this sorted for you.
Best Wishes
Team fiils x

Oceniono na 5 z 5

Love it!

Good products, pretty bottles and great service!

2 stycznia 2023
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Odpowiedź od Fiils

Thanks for a lovely 5⭐ review, delighted you're enjoying your new refillable routine with us!
Best Wishes
Team fiils x

Oceniono na 5 z 5

Excellent customer service and website

Excellent customer service and website. Great environmentally friendly product that wakes me up every morning in the shower.

20 grudnia 2022
Opinia niezależna
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Odpowiedź od Fiils

Thanks for leaving such a great 5 ⭐ review, we're glad you're loving the planet-friendly pamper so far!
Best Wishes
Team fiils x

Oceniono na 3 z 5

Great shampoo but slow delivery

The shampoo, conditioner and bodywash are great but a bit over-priced. The final straw for me was having to wait over 2 weeks for delivery, which they blamed on Royal mail. Its just not a convenient way to refill your shampoo, particularly when you have a tweenage daughter who likes to bathe in the stuff!

24 grudnia 2022
Opinia niezależna
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Odpowiedź od Fiils

Hi Amy, we're happy you are loving the products overall and can only apologise for the long delivery time on this occasion, it is not reflective of our usual service. We have, like many businesses been affected by the strikes and backlog with Royal Mail. I can see our Customer service has sent you a replacement today, so we hope you can continue to enjoy our products! :)
Best Wishes
Team fiils x

Oceniono na 5 z 5

Love fiils!

Great shampoo and conditioners. Smells amazing and leaves your hair feeling so soft and shiny. My hairdresser says my hair is the healthiest it’s been since starting to go to her. I’ve converted her to fiils lemongrass shampoo and conditioner!

16 grudnia 2022
Opinia niezależna
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Odpowiedź od Fiils

Hi there, we're thrilled to read this 5⭐review and even happier to hear your hair is loving the planet-friendly pamper!
Best Wishes,
Team fiils x

Oceniono na 5 z 5

Friendly and reassuring customer care

My order was delayed because of the postal strike but when I queried it, the response was very quick. The order arrived only a few days later but I appreciated the friendliness and helpfulness of the customer support team. I haven't tried the products yet, but the packaging was of a good standard and there was a nice personal note included.

30 listopada 2022
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Odpowiedź od Fiils

So happy to hear this, Laura! Have a great day ✨
Best Wishes
Team fiils x

Oceniono na 5 z 5

My whole family love fiils

My whole family love fiils We each have our own bottle colour and favourite aroma. The kids like coconut and my wife and I like Pomelo. We are looking forward getting the travel set - perhaps Santa will bring it!

It's a great selection of products and shows that low-waste doesn't have to mean boring.

12 grudnia 2022
Opinia niezależna
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Odpowiedź od Fiils

We love this 5⭐ review, Alex! So glad the whole family is enjoying our climate friendly products!
Best Wishes
Team fiils x

Oceniono na 5 z 5

Good good good service

Good stuff good service

12 grudnia 2022
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Odpowiedź od Fiils

Hi Timbo, we hope you continue loving our products! Have a great week ✨
Best Wishes,
Team fiils x

Oceniono na 5 z 5

Amazing products that smell incredible 🥰

Amazing products! I love the shampoo but the rose conditioner is incredible!!! It's like a wonderful, thick mask that smells incredible and leaves my hair so soft.

The products are also wonderfully gentle and I also use them on my children's hair. I then love smelling their hair afterwards as the scents are amazing

I like how you're also doing good for the environment while having super silky, amazing smelling hair 😍

2 grudnia 2022
Opinia niezależna
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Odpowiedź od Fiils

We couldn’t have asked for a better review! Beyond excited to hear that you love using our products, especially the rose conditioner, one of our personal favourites ✨ So glad fiils is keeping you smelling great all day long 💚
Best Wishes,
Team fiils x

Oceniono na 5 z 5

Absolutely obsessed

Absolutely obsessed - smells amazing and my hair feels incredible.

Be prepared for less lather than you’re used to as there is no SLS, but once you’ve got used to rinsing a little bit more thoroughly it’s so worth it.

Absolutely loved the closed loop system more expensive than your standard High Street shampoo and conditioner but if you’re in a position to I definitely recommend paying a little bit extra for a product that’s planet friendly and gives great results. Body lotion and body wash is amazing too, my skin feels so soft.

10 grudnia 2022
Opinia niezależna
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Odpowiedź od Fiils

Hi there! Thank you for leaving such a fantastic review 💚 If you're looking for any extra info on adjusting to natural formulas, the @fiils Instagram has a few top tips!
Best Wishes,
Team fiils x

Oceniono na 5 z 5

Amazing shampoo and conditioner

Amazing shampoo and conditioner - I know it’s more expensive than high street, but it makes washing your hair feel amazing, and also great they’re so eco conscious! ☺️

6 grudnia 2022
Opinia niezależna
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Odpowiedź od Fiils

We love that you’re enjoying your new no-nasties refill routine! Smelling good and doing good has never been so easy ✨
Best Wishes,
Team fiils x

Oceniono na 5 z 5

Love the products, so nourishing.

Love the products - I bought the shampoo and conditioner and it was so nourishing! I actually like these better than olaplex…

22 listopada 2022
Opinia niezależna
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Odpowiedź od Fiils

We are over the moon to hear that you loved your order, Nikita! Thank you for taking the time to leave a fantastic review 💚
Best Wishes,
Team fiils x

Oceniono na 5 z 5

As expected

As expected. Arrived in time and as ordered.

24 listopada 2022
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Odpowiedź od Fiils

Hi Samantha, we're so glad to hear you're loving your fiils experience! 
Best Wishes,
Team fiils x

Oceniono na 4 z 5

Took ages to arrive but is nice…

Took ages to arrive but is nice cream…not sure would buy again as is still packaged in plastic

22 listopada 2022
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Odpowiedź od Fiils

Thanks for your review, Josie!
We're sorry for the delays with your parcel, we've experienced numerous strikes with Royal Mail over the last month or so. Our refill packs do contain 80% less plastic than traditional packaging, and our recycling service means no waste ends up in landfill. We do hear your feedback though and are in development with an exciting update to our packaging as we speak! 👀✨Best Wishes, Team fiils x

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