Fat Llama Recenzje 

1527
•
Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 3 z 5

The recent security measures have made this process so much harder. Asking for shot lists Call sheet - Treatment - Project brief - Location booking - Shot schedule - Invoice for shoot - Storyb... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

scamming frauds. didnt refund us for a broken iterm that we couldnt use. ruined our occasion and didnt provide us with a refund. money thirsty thieves

Reakcja na opinię

Oceniono na 5 z 5

Fat Llama has always helped me find the best and easiest solutions. As an independent filmmaker, it can sometimes be tricky to deal directly with film rental companies (deposits, paperwork, time con... Zobacz więcej

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Oceniono na 5 z 5

Lent out number of random things. Recently laptop got non returned. Excellent service within a week they paid out on the insurance equivalent second hand value which is fair. This platform is amaz... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Finanse i ubezpieczenia

Informacje przekazane przez różne źródła zewnętrzne

Fat Llama - the rental site for your stuff. Rent your belongings and earn extra income, or borrow items and save money.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(1527)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

The support team on this company is a…

The support team on this company is a joke, there is no way you can get proper information when you need it. If you are concerned about insurance you should not use this company. Also the percentage taken on both sides is not nice. It’s started as a nice company but now a days they don’t want to hire enough people to give you proper support. Horrible experience…

30 listopada 2023
Opinia niezależna
Logo Fat Llama

Odpowiedź od Fat Llama

Hi Guilherme,

Thank you for taking the time to leave this review. We're sorry you had this experience on the platform. We've since hired lots of new staff and we're confident that we can give you the customer service you expect and need. We've also lowered some fees on some categories for renters - but we still need the fees on each side to run the business and do more for our users.

If you would like any further information or clarification about the insurance, please email resolutions@fatllama.com and we will be more than happy to help.

Best regards,

Fat Llama

Oceniono na 5 z 5

I rented a thermal camera

I rented a thermal camera that fits on iPhone. The seller Chris responded quickly to my enquiry and I picked up the device a couple of days later, he had sent me info beforehand and then took time to make sure I knew how to operate it before I left.
I was a first time user of fat Llama but registration was simple and quick

19 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

This company is not even one star…

This company is not even one star rating. They deserve minus ratings. Stay away from them by all means.
I contacted them on the Whats app number which they have published on the website for contact purpose. The WA reply to my message turned me back again to go the same website.
After sending my request through the website as suggested - they rejected my request and their reply does not sound sensible at all. They rejected my request because apprantly I don't have enough reviews !!!
I don't understand whats going on .......How and why should I order something unecessary which I never need. Just for the sake of building reviews ??? Ridiculous.
I enquired only or an item which I seriously need. Happy to pay any deposit if required. But they don't understand the context.
All in all a total horrible way of working. Not worth it.
I was very keen to work with them as I am a potential customer and these kind of things are totally detering to go with this company.
People should go to better renting suppliers. They are more efficient and practical.

22 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

This company is a joke

This company is a joke, I see here plenty good reviews but when the bad ones shows it's worth it as they tend to let people down.
I've tried to rent a DJ desk for a fund raising event for a school. After endless process of verifications, emails, phone calls, more emails with more verification, anything they asked they approved the rental and charged the card. Only to cancel next day without any notice whatsoever. Nothing at all!!! If I wouldn't find out by accident in advance of the event, we would have been left without the necessary equipment for the fundraiser event. Could have probably just sing songs and hope we'd raise at least something to cover the costs.
Anyhow, I don't care whatever excuse they will reply here, this is just not what a fair company would do without at least being up straight and letting me know that they cancelled.

18 stycznia 2024
Opinia niezależna
Logo Fat Llama

Odpowiedź od Fat Llama

Hi Kamil,

Thank you for taking the time to leave this review. We're sorry this has happened to you.

After taking a look into your account it looks like the owner requested to cancel the item as the item was not available for those dates. We did communicate this to you and also the owner should have as well, but we're sorry if this was not received.

We'd be more than happy to help you find a new item for the dates you need. Please contact us if you'd be interested at info@fatllama.com.

Best Regards,

The Fat Llama Team

Oceniono na 5 z 5

Don't wait, just rent…

Super easy way to make a little extra money if you have things you think people would like to rent. Fat Llama does a great job at making it easy for both parties. Dont wait, just rent.

15 stycznia 2024
Opinia niezależna
Oceniono na 4 z 5

Great for the community, but the fees are unreasonably high!

The platform is amazing and very useful among creatives and production people. However, there've been a considerable number of times when either the phone app or website would crash and I wouldn't be able to communicate with people in my inbox, the payment won't work sometimes, I would write a message and the other person replies at the same time and my message disappears, and that's been frustrating.
Lastly, they're very cheeky with their fees: charging both receiving ends 25% for service fees and charge VAT additionally too. Technically, they take the risk of covering for stolen items in case of scams (or damages during production) and do filter people out who do not seem eligible for renting, but I haven’t run into that problem yet (hopefully won’t), so I can’t say much in that regard.

26 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

An unreliable company who could cancel…

An unreliable company who could cancel your equipment the day of rental. Not even a customer service number to be able to contact. Will NEVER use this service again.

If I needed to build my way up to renting good equipment as a photographer by using cheaper and worse quality equipment, I would have an easier chance saving money for my own equipment. Seems very pointless to me.

5 stycznia 2024
Opinia niezależna
Logo Fat Llama

Odpowiedź od Fat Llama

Hi Keisha,

Thanks for taking the time to leave this review. We're sorry you've had this experience. If you're renting something high value for the first time, we would always recommend giving 24 hours before your rental to sort everything out. As we're not like traditional rental houses, we have a unique verification process which can take a bit of time to sort if you're a first time high value renter. We put these things in place to protect the platform. We do sometimes suggest people rent things of a lower value and build their way up to renting high value things - if you need help with this, please feel free to email resolutions@fatllama.com to discuss further.

Best regards,

The Fat Llama Team

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