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FatFace - WIMBORNE Recenzje 157

Wynik TrustScore: 5 na 5

4,9

17 The Square, BH21 1JA Wimborne�Minster, Dorset, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Shocking service. Ordered a coat as didn’t have my size, woman on till wasn’t sure if she had ordered it or not but I had to pay then wait and see if it arrived, it did not went back to store to be t... Zobacz więcej

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Oceniono na 5 z 5

Easy ordering,I use pick up in store option,prompt delivery to store, staff always friendly and helpful. I've been a customer of fat face for many years,🤩

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Oceniono na 5 z 5

I ordered a Sussex jacket on line to be delivered to my local Fat Face. It was delivered before the estimated time of a week and I had a couple of emails keeping me informed. I picked it up from the s... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. Sklep z dodatkami
  3. Sklep z odzieżą męską
  4. Sklep z odzieżą damską

Napisane przez firmę

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Dane kontaktowe

  • 17 The Square, BH21 1JA, Wimborne�Minster, Dorset, Zjednoczone Królestwo

  • 01202 856248

4,9

Doskonała

Wynik TrustScore: 5 na 5

157 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Really good quality clothing and lovely…

Really good quality clothing and lovely spring colours. Web ordering and in-store collection a seamless process

25 kwietnia 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback regarding quality and service. We look forward to welcoming you back soon!

Take care. -GM

Oceniono na 4 z 5

Quality

Quality of the clothes is good, service is always good.

21 kwietnia 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hi,

Thank you for your review. We are happy to hear that you are happy with your items and our service. Have a great day!-AB.

Oceniono na 5 z 5

I have enjoyed shopping at Fatface for…

I have enjoyed shopping at Fatface for many years, predominately online. I recently visited one of your shops and I found it welcoming, colorful and a place where shopping is fun and relaxing.
Your members of staff were very friendly and helpful. Overall a great experience, thank you!

22 kwietnia 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello Nadia,

Thank you for your 5* review.

It is great to hear of your positive experience in our Wimborne store!
We look forward to welcoming you back soon!

Have a great day!

Take care, ED

Oceniono na 5 z 5

Great staff, shop and products…

The staff were really friendly and helpful. They helped with ordering an item to my home address thst wasn't part of their stocked range. The shop is neat and clean and well laid out. The clothing is such good quality. It washes well and really lasts a long time making it good value for money, despite costing a little more than some high street brands.

27 marca 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Oceniono na 5 z 5

Excellent customer service!

Excellent customer service in store and on the phone when I had a problem returning an order. They fixed the problem there and then and sorted everything out easily and quickly. Very friendly and will definitely shop here again!

22 marca 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Oceniono na 5 z 5

Great place to shop

They have a shop local to me so it's easy to order great clothes click and collect and return to store if they don't suit Their staff are always so helpful and friendly

16 lutego 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Good Afternoon,

Thank you for taking the time to leave us a review!

I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.

We look forward to welcoming you back soon!

Kind Regards, JW

Oceniono na 5 z 5

Fat Face

Great experience shopping with Fat Face online.

14 lutego 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

Been a great shop for years and…

Been a great shop for many years and clothes are always good quality.

9 lutego 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Oceniono na 5 z 5

Quick delivery

Quick delivery. Very friendly shop assistants.

9 lutego 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Good Morning Jill,

Thank you for taking the time to leave us a review!

I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.

We look forward to welcoming you back soon!

Kind Regards, JW

Oceniono na 5 z 5

Helped me get a gift receipt

I bought a 12 for a present then decided I should have bought a 14. I ordered it to go into the store in Wimborne. As I wanted a gift receipt the sales assistant refunded me for the 12 and let me ‘return’ the 14 and buy it again giving me a gift receipt

9 lutego 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Good morning, Karen.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Wimborne store.

Take care, JB

Oceniono na 5 z 5
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you have enjoyed using our 'Click and Collect' service. We hope you love your order, and look forward to welcoming you back soon.

Take care. -GM

Oceniono na 5 z 5

Great advice regarding the best style…

Great advice regarding the best style of jeans to flatter my figure. Which enabled me to make the correct choice. Excellent customer service & prompt delivery. I'm one very happy customer 😊

11 stycznia 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Good Afternoon Anne-Marie,

Thank you for taking the time to leave us a review!

I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we really appreciate such kind words from our customers.

We look forward to welcoming you back soon!

Kind Regards, JW

Oceniono na 5 z 5

Lovely supportive staff

Great friendly staff and good products

4 stycznia 2024
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello Colin

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.

Take care, RL

Oceniono na 5 z 5

Lovely products so easy to pick up and…

Lovely products so easy to pick up and order! Lovely friendly lady on the checkout

10 grudnia 2023
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 1 z 5

Excessive packaging. NOT environmentally friendly!

I ordered a hand warmer into store. When it arrived, it was sealed in a plastic bag, then wrapped in a metre long sheet of brown paper and then enclosed in a cardboard box at least 20 times its size. I thought you were supposed to be environmentally friendly?
The woman who served me seemed to think that this excessive packaging was ok because it was all recyclable - but as I pointed out, just because it’s recyclable, doesn’t guarantee that it is actually going to be recycled. It depends on how conscientious the person picking up the package is. Therefore, you have a responsibility to guard against excessive waste from ending up in the wrong bin, by reducing your packaging to the minimum. The hand warmer that I ordered was soft and unbreakable. The amount of packaging it came in was a joke!

2 grudnia 2023
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello Ruth

Thank you for your review.

I am sorry to hear of your recent experience with us.

Please be assured that I have raised this with the appropriate department to look into for future consideration.

Have a lovely evening! - EP

Oceniono na 5 z 5

Excellent customer service

Excellent customer service, quality of products and locality of store.

23 listopada 2023
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

Good selection of high quality clothing…

Good selection of high quality clothing . The staff are friendly and helpful and they love dogs!

16 listopada 2023
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

Oceniono na 5 z 5

Great service did what it said on the…

Great service did what it said on the tin

21 listopada 2023
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Ordered online and picked up from Wimborne

Ordered online and picked up from Wimborne. The whole process very simple and the staff so friendly and helpful. Nothing is too much trouble for them.

16 października 2023
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Oceniono na 5 z 5

Really helpful staff

Really helpful staff. Had the items I wanted and as I am local to the town didn't have to travel any distance.

12 października 2023
Logo FatFace - WIMBORNE

Odpowiedź od FatFace - WIMBORNE

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

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