Lovely shop with great stylish clothes, good quality clothing at reasonable prices. Styles are fashionable but different from the chains on the highstreet . Glad this shop is still here as so many Fa... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I submitted my order and it was available to collect from the Waterloo store within 24 hours. Staff were helpful and efficient when I came to collect my order. The items I ordered are good quality... Zobacz więcej
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I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... Zobacz więcej
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I received clear communication about my delivery and reminders to come and collect my package. The staff at Fatface were accommodating when I couldn't find the barcode which was in one of the emails I... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, Zjednoczone Królestwo
- 020 7620 3044
4,7
Doskonała
114 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lovely staff in the Waterloo branch…
Lovely staff in the Waterloo branch this morning, helpful and kind about some sunglasses I had bought which were faulty.
Makes all the difference! Thank you
7 lipca 2023
Opinia niezależna
Odpowiedź od FatFace - WATERLOO 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Prompt delivery and happy with product
2 maja 2023
Odpowiedź od FatFace - WATERLOO 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a fleece hoodie in the sale
Ordered a fleece hoodie in the sale. So soft and warm, and great quality. A bargain! And free delivery to my local Fatface store. What's not to like?
12 kwietnia 2023
Odpowiedź od FatFace - WATERLOO 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great customer service
11 marca 2023
Odpowiedź od FatFace - WATERLOO 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Excellent as always and happy…
Extremely helpful assistant and happy shopping experience as always my in FatFace. This was at Waterloo Station rather than Cambridge or St Ives, and we were able to buy exactly what we went for. Thank you. FatFace
6 stycznia 2023
Opinia niezależna
Odpowiedź od FatFace - WATERLOO 2
Thank you so much for this wonderful review. We are so pleased to hear that you had such a wonderful experience in our store! - RS
Very efficient and friendly staff
Very efficient and friendly staff and reliable online service too !
The colours are different on screen though which is why I had to return 2 items of clothing
I very much appreciate the fact that Fat Face’s attire is available in larger sizes.
Thank you, Katy
2 listopada 2022
Odpowiedź od FatFace - WATERLOO 2
Ah Katy, this is an amazing review. Thank you. This will be fed back to our wonderful crew in store! - RS
Brilliant experience at Fatface
I had to return a dress i received online as the wrong size had been put on the paper label outside the dress. I phoned the Waterloo branch and they were most helpful and friendly. I explained I would come in to their store and return the dress and purchase the correct size. They reserved a dress for me. I ended up purchasing a lovely green winter coat which had 20 per cent off.
29 września 2022
Opinia niezależna
Odpowiedź od FatFace - WATERLOO 2
Good Morning Kathleen
Thank you for your review.
I am so sorry to hear about the sizing but I am glad to hear that the store resolved this for you.
Have a lovely weekend.
EP
Really pleased with service
26 sierpnia 2022
Odpowiedź od FatFace - WATERLOO 2
Good afternoon, Bev
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Waterloo store.
Take care, JB
Highly recommended
27 sierpnia 2022
Opinia niezależna
Odpowiedź od FatFace - WATERLOO 2
Hi Stephen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lacking selection and sizes
Three * because I feel like the shops actually offer much less in terms of selection and sizes as compared to buying online. I visited 4 London locations and they were all the same. I ended up having to order what I was looking for online after I returned to the US.
17 sierpnia 2022
Odpowiedź od FatFace - WATERLOO 2
Good afternoon,
Thank you for taking the time to leave us a review.
I am so sorry to hear that you feel our selection in store is lacking in sizes and styles. I will absolutely pass your feedback onto the relevant department to look into ways we can improve this in the future, ensuring we offer a wider range to cater for all our customers. I am pleased to here you were able to find the items you were after on our website though - I hope you love them!
Have a great day!
Take care, CT
Great advice and service
The staff were so kind as I staggered in to buy flip flops. ( work shoes after not wearing for a long time - you can imagine). Some great extra purchases as well.
19 lipca 2022
Odpowiedź od FatFace - WATERLOO 2
Good afternoon Christina,
Thank you for your 5* review. It is great to hear such positive comments about the Waterloo Store. Please be assured that this feedback will be passed onto the store.
Have a great day!
Take care, EG
Great Customer Experience
Good help from sales assistants. Good stock levels so great selection of clothes in my size.
7 lipca 2022
Opinia niezależna
Odpowiedź od FatFace - WATERLOO 2
Hi Craig
Thank you for taking the time to rate and review us. Really pleased to hear you were well looked after. MJ
Very good delivery
Very good delivery not 100% with my sweater but as usual decent gravity so will use it for every day wear
18 kwietnia 2022
Odpowiedź od FatFace - WATERLOO 2
Good afternoon Gillian,
Thank you for your 5 star review.
I am so pleased to hear that your delivery arrived with you quickly.
We hope you enjoy your day!
Take care, CT
Lovely products and quick delivery
17 marca 2022
Odpowiedź od FatFace - WATERLOO 2
Good afternoon Claire
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Very impressed
I ordered 8 different items for myself and I was very impressed with the quality of everything. This is by far my favourite place to shop for my husband and myself.
7 marca 2022
Odpowiedź od FatFace - WATERLOO 2
Good afternoon,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about your recent purchase. It is lovely to read that we are one of your favourite shops. Have a great day!
Take care, LM
Great customer service
Very helpful customer services assistant and manager in putting aside a cashmere jumper for me to collect.
31 stycznia 2022
Odpowiedź od FatFace - WATERLOO 2
Great to hear we were able to assist you, thank you for taking the time to leave us a lovely review CP
Doświadczenie Trustpilot
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