Delivery efficient.Had to change jumper for different size,at Tenterden .Very helpful young lady .Big thank you
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line.... Zobacz więcej
Reakcja na opinię
I love Fat Face clothes - they are just ‘me’ and are my go to brand. Sadly, staff in store at our local branch need to practice saying “please” and “thank you” but I am trying not to let that put me o... Zobacz więcej
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Selected click and collect as postage was still applicable even though I spent £63, part of my order was ready to collect. I was told that the store would not be able to hold this part of my order unt... Zobacz więcej
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Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z dodatkami
- Sklep z odzieżą damską
- Sklep z odzieżą męską
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
8 High Street, TN30 6AP, Tenterden, Kent, Zjednoczone Królestwo
- 01580 764396
4,7
Doskonała
88 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
All good, nothing bad...
The email messenger service worked fine this time (last time there was a problem) and the staff at the Tenterden store were friendly, helpful and efficient. The clothes as always are excellent.
18 kwietnia 2024
Odpowiedź od FatFace - TENTERDEN 2
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
A happy customer
Very easy placing a order online, excellent service. I can return unwanted items to my local store, where the staff are always polite and helpful.
26 stycznia 2024
Odpowiedź od FatFace - TENTERDEN 2
Good Afternoon Linda,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Odpowiedź od FatFace - TENTERDEN 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
I love Fat Face clothes
I love Fat Face clothes - they are just ‘me’ and are my go to brand. Sadly, staff in store at our local branch need to practice saying “please” and “thank you” but I am trying not to let that put me off what is generally a nice shopping experience. I love the fabrics and most of the styles and over the years have learnt what does and doesn’t suit me. I actually have quite a few Fat Face pieces that would probably fall into the ‘vintage’ category! Ordering online is good, delivery fast and being able to take returns back to the store rather than through the post/courier is really helpful.
11 grudnia 2023
Odpowiedź od FatFace - TENTERDEN 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I am so sorry to hear of your recent experience in one of our stores, I will flag this with the appropriate department for future consideration.
I hope you have a great day!
EP
Great speedy service as always
27 listopada 2023
Odpowiedź od FatFace - TENTERDEN 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
Item was ready promptly.
Assistant was very efficient and friendly .
27 października 2023
Odpowiedź od FatFace - TENTERDEN 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
In store better than on line
The assistant in store all very helpful, I ordered on line and was told to wait for an email to say the item was ready for collection, I didn’t receive an email.
6 września 2023
Odpowiedź od FatFace - TENTERDEN 2
Hi Joanna, thank you for reviewing. I'm so glad you had a positive experience in store! Our system does show an email being sent out to let you know it was ready to collect, so we're not sure why you didn't receive that! I hope you like your new jumpsuit. Take care, CD
Great quality products
Great quality products - love it because they're recycled
Nice store and staff
26 sierpnia 2023
Odpowiedź od FatFace - TENTERDEN 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
All round positive experience
I ordered trousers online and they were delivered to my local store (Tenterden) in good time. I love the clothes so that's an easy one. The ordering process was easy. The store at Tenterden is always a great experience too. Staff are great and all round a positive experience.
21 sierpnia 2023
Odpowiedź od FatFace - TENTERDEN 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass on your feedback about our lovely store crew, too. Take care – LB
Odpowiedź od FatFace - TENTERDEN 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good quality rugby top
Good quality rugby top. Ordered & delivered to store no problems . Thankyou
16 sierpnia 2023
Odpowiedź od FatFace - TENTERDEN 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - TENTERDEN 2
Good Morning Bet, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day - JW
Easy collection from store
Prompt delivery. Easy collection and informed throughout the whole process.
Great products too 😊
29 lipca 2023
Odpowiedź od FatFace - TENTERDEN 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
What can I say
What can I say? The dress was what I wanted and it fitted perfectly. Really pleased. Delivery was perfect. No regrets. Thank you!
22 lipca 2023
Odpowiedź od FatFace - TENTERDEN 2
Hello Susanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent thank you
8 maja 2023
Odpowiedź od FatFace - TENTERDEN 2
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience with us! - RS
Store pick up, very disappointing
I thought it would be easier for me to have my ordered and purchased items to be collected at my local store. How wrong was I. The order confirmation advised me that I would be sent an email when my items arrived at the store. Sadly no email and several calls, I was told that my items arrived at the store four days ago. Very, very disappointing indeed.
10 maja 2023
Odpowiedź od FatFace - TENTERDEN 2
Hello Paul
Thank you for taking the time to leave your review.
I am sorry to hear of your negative experience with poor communication for your order.
I'll be sure to pass your feedback on to the relevant departments for their attention and consideration.
Thank you, LE
Fat face are always professional
Fat face are always professional. Good online site, fast delivery and easy returns.
30 kwietnia 2023
Odpowiedź od FatFace - TENTERDEN 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Everything fits well-(unlike some…
Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line. Quick delivery too. I love visiting my nearest shop when I can- but having had Long Covid- ordering on-line has been great for me.
28 kwietnia 2023
Odpowiedź od FatFace - TENTERDEN 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reliable and professional
Reliable and professional. Great quality clothing, at a reasonable price.
26 kwietnia 2023
Odpowiedź od FatFace - TENTERDEN 2
Hi John,
Thank you for this 5* review!
It's so good to hear that we have been able to give you great customer service. We hope that you enjoy your new items.
Have a lovely day!
JH
Always friendly and helpful staff in…
Always friendly and helpful staff in Fatface Tenterden.
16 kwietnia 2023
Odpowiedź od FatFace - TENTERDEN 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Tenterden store - this is great to hear. Take care, BP
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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