I guess I’m writing about collecting an order from Stamford FatFace, and going back to buy something I saw there. I love the Stamford store, especially now that both Peterborough and Oakham stores hav... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Easy to order online and my new sweater arrived at my local FatFace store very quickly. Great service in store; happy, friendly and helpful staff. I am delighted with my purchase; super soft cotton s... Zobacz więcej
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My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two sta... Zobacz więcej
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Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
8 High Street, PE9 2AL, Stamford, Lincolnshire, Zjednoczone Królestwo
- 01780 754356
4,8
Doskonała
69 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good website and online service
Good website and online service. Was easy to collect my order with no problems.
7 sierpnia 2023
Odpowiedź od FatFace - STAMFORD
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Your staff
Your staff. They are enthusiastic, knowledgeable and - above everything - simply NICE people.
5 sierpnia 2023
Odpowiedź od FatFace - STAMFORD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
No email confirmation
No confirmation email of purchase or to say that it was in store. Rang store to check before going to collect. Customer service of sales assistant poor, she was requesting the order number on the confirmation email which I did not have due to no email. Had to log into fatface account to prove purchase. Sales assistant appologised if she offended me which was condescending as she was just unhelpful. Other stored happy to take address as confirmation or I said I had my card I purchased with. Poor experience.
1 sierpnia 2023
Odpowiedź od FatFace - STAMFORD
Dear Penny, thank you for taking time to leave this review. I really do apologise for the experience you had in store. I will certainly pass on your feedback regarding this. If there is anything else we can help you with, please don't hesitate to email us - customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care,
SK
Odpowiedź od FatFace - STAMFORD
Hello, thank you for your review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Enjoyable shopping
My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two staff were both helpful_cheerful and patient while I deliberated over the final choice. Couldn't ask for more and came away feeling very pleased with myself. Many Thanks.
13 lipca 2023
Opinia niezależna
Odpowiedź od FatFace - STAMFORD
Hi Bruce
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - STAMFORD
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - STAMFORD
Good Morning Graham
Thank you for taking the time to share your recent experience in the Stamford store with us.
I will ensure that this is passed onto the crew members involved for you.
Have a good week!
EP
Can’t fault the product
Can’t fault the product, delivery information or picking it up in the store. Would have given a 5 if it hadn’t been reduced a few days after ordering.
26 kwietnia 2023
Odpowiedź od FatFace - STAMFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great experience
Great experience, local shop staff are lovely and helpful and item arrived quickly in store when I ordered online. Sadly it didn't fit and I couldn't get a refund in store due to paying via PayPal however the shop staff packaged up the item for me ready to drop at the post office.
26 kwietnia 2023
Odpowiedź od FatFace - STAMFORD
We are pleased to hear this! If there is anything we can help you with going forward, please do let us know! -RS
Simply Fat Face is fab
Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses, l know what fits me and await the next seasons colours & fabrics). Just one request, when you are photographing bags can you please do it with a model so you can see what they will look like if it was me. Thank you
12 kwietnia 2023
Odpowiedź od FatFace - STAMFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great coat and great customer service.
1 grudnia 2022
Odpowiedź od FatFace - STAMFORD
Good afternoon, Giovanna
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order and service you received. We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
The store was well laid out and had…
The store was well laid out and had plenty of stock. Staff friendly and helpful.
25 listopada 2022
Odpowiedź od FatFace - STAMFORD
Thank you for your 5* review! We are pleased to hear that you had a wonderful shopping experience in our stores and your comments will be fed back to our amazing team in store. - RS
Odpowiedź od FatFace - STAMFORD
HI Carole,
Thank you for your feedback the crew at the Stamford store. It is so wonderful to read about the great experience you had instore
Have a great day - KS
Easy to order and easy to return if not…
Easy to order and easy to return if not suitable. Friendly staff in my nearest shop
3 listopada 2022
Odpowiedź od FatFace - STAMFORD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Good service in store (Stamford) and…
Good service in store (Stamford) and quick delivery online
12 lipca 2022
Odpowiedź od FatFace - STAMFORD
Hi Nuala, Thank you for your 5* review on the Stamford store - this is wonderful to hear and your feedback will be passed onto the crew! LE
Ordering and return procedure very good
The ordering online and delivery procedure were good. Unfortunately the items were not quite what I was expecting and I returned them. However it was really useful to be able to return to a store which saved me time and money.
I'll certainly order again.
11 maja 2022
Odpowiedź od FatFace - STAMFORD
Good Afternoon Ann
Thank you for your review.
I am so pleased to hear of your recent experience with us.
Have a great Afternoon.
EP
Great delivery
Great delivery, and the shorts were really lovely, but the jeans didn't fit very well
15 kwietnia 2022
Odpowiedź od FatFace - STAMFORD
Hello there,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. It's a shame that the jeans did not fit.
Have a great day! DW
Odpowiedź od FatFace - STAMFORD
Good Morning Ileana
Thank you for your 5* review and for sharing your recent experience in our Stamford store with us.
Have a great weekend!
- EP
Love my purchases
Love my purchases! Service was excellent. You did again Fat Face. Love your products and ethos! 😃
1 grudnia 2021
Odpowiedź od FatFace - STAMFORD
Hi Janet,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
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