Very happy with my purchase of two pairs of summery t-shirts and shorts, ready for my holiday. I replaced these with similar items that I bought from Fat Face eight or nine years ago, which are o... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
In the shop, I found what I was looking for very easily as everything was clearly laid out. At the changing rooms, the assistant was polite, and helpful and made sure that I knew she would get other s... Zobacz więcej
Reakcja na opinię
I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Zobacz więcej
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Zobacz więcej
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Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z dodatkami
- Sklep z odzieżą damską
- Sklep z odzieżą męską
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Zjednoczone Królestwo
- 01603 622074
4,8
Doskonała
253 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely fantastic service
Absolutely fantastic service from Louisa, really helpful. She gave great advice and practical assistance when I needed it.
12 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - NORWICH 2
Hello Shaun
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Norwich store - this is great to hear.
Take care, RL
Odpowiedź od FatFace - NORWICH 2
Good afternoon, Nigel.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Regards. JB
So easy to pay online
So easy to pay online received text when I could collect in store very professional and friendly staff in the Norwich store
12 grudnia 2023
Odpowiedź od FatFace - NORWICH 2
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Izzy was friendly and helpful at the…
Izzy was friendly and helpful at the end of a long day!
13 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online Collected from store
Ordered online Collected from store
Helpful assistant very pleasant
Pleased with goods ordered Efficient and helpful as per usual Thoroughly recommend Fatface
6 grudnia 2023
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A very good and enjoyable shopping…
A very good and enjoyable shopping experience, with friendly staff , love fatface clothing
7 grudnia 2023
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very quick and accurate delivery
5 grudnia 2023
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely member of staff
I was looked after by Izzy today who made my Fatface experience a pleasure. She was helpful every step of the way and I will certainly go back into the Norwich store again!
12 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Customer service
Ordered a jumper for my daughter online delivered to store but too small returned to store great service by the staff there initially trying to find an alternative size and then arranging the return as they didn't have one with the new replacement arriving 3 days later .Excellent
27 listopada 2023
Odpowiedź od FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ease of ordering and collection
6 grudnia 2023
Odpowiedź od FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Prompt delivery and when something…
Prompt delivery and when something didn't fit, easy to return. I always trust fat face and the staff are always smiling and helpful.
24 listopada 2023
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
Easy, fast service. Kept well informed. Can’t comment on products as they are for Christmas gifts but look good quality.
21 listopada 2023
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
As usual prompt delivery
As usual prompt delivery, this time to store. I had to order a regular length of the very popular cord dress, Fran. I can see why it keeps selling out so quick. Very relaxed and comfy fit, love the frilly long sleeves. On this occasion I did have to return only because I felt for me the longer length would suit me better. Sadly I had to source this from else where as it remained completely sold out and I wanted to wear it :). The staff in Norwich are friendly and helpful and returning was easy. Thank you once again FatF :)
22 listopada 2023
Odpowiedź od FatFace - NORWICH 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Friendly helpful staff
I ordered a cardigan via Click and Collect and tried it on when I went to pick it up at the store in Norwich. It was very nice but unfortunately it wasn't quite what I was looking for so I was able to return it there and then. The staff were lovely and very friendly and it was really easy to return the item. I love shopping at FatFace!
14 listopada 2023
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - NORWICH 2
Hi Justin, thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new items. Take care – CD
Odpowiedź od FatFace - NORWICH 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Rude, disinterested staff member.
I ordered online because on 26th October I queued behind another customer in Norwich Fatface store for over 5 minutes. The sole person serving was taking ages with a customer. Eventually, the lady in front of me called out to the assistant at the counter, "Can't someone else come and serve?" I am quite deaf, so did not hear the response from the assistant. However, I understood enough to understand that she very rudely defended why another assistant would not be called to the till. Her face showed sheer anger and irritation while she continued to serve on her own. The lady before me exclaimed, "Ridiculous!!" I replaced the dress and walked out. I would rather pay a delivery charge than ever spend money in your Norwich store with such a rude and dismissive attitude to their customers. The service for online was very good.
26 października 2023
Odpowiedź od FatFace - NORWICH 2
Hello Patricia
Thank you for your review.
I am so sorry to hear of your recent experience in our Norwich store. We train all of our crew members to provide the best customer service they are able to our customers, so this is very sad to hear that this is not the service you have received. I have also flagged this with the Store Manager and Area Manager to look into further internally and take the appropriate action to ensure that this does not happen again.
I hope you have a lovely weekend.
EP
Ordered online
Ordered online, collection at the store came very quickly tried on in store staff very helpful and the dress fitted absolutely perfectly and suited me.
1 listopada 2023
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast service
30 października 2023
Odpowiedź od FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.