Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizację102/103 High Street, DL7 8PP Northallerton, North Yorkshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service. I had bought items in the Internet and had no idea how to return an item. The staff at Northallerton dealt with the return in a friendly and professional manner. The refun... Zobacz więcej
Reakcja na opinię
Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... Zobacz więcej
Reakcja na opinię
Great customer care, in that staff are helpful, polite and engaging. Choice of clothes varies depending on store size but modern and appealing. I bought a top in the sale very pleased with it though... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, Zjednoczone Królestwo
- 01609 773970
4,7
Doskonała
115 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Communication was excellent
Communication was excellent and product was up to usual Fat Face high standards. As it was a sale item delivery took 7 days so deducted a star.
14 lipca 2023
Odpowiedź od FatFace - NORTHALLERTON
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
We love fat face clothes
We love fat face clothes, the quality is fantastic, wash, wear and keep shape & condition, service in store or on line is friendly and efficient.
29 czerwca 2023
Odpowiedź od FatFace - NORTHALLERTON
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Lovely staff gorgeous shop but limited sizes
Staff were kind and thoughtful, very helpful.
18 czerwca 2023
Odpowiedź od FatFace - NORTHALLERTON
HI Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face in Northallerton
Fat face in Northallerton
Staff so friendly and helpful , gave me information on ordering large sizes and children’s wear online .
21 maja 2023
Odpowiedź od FatFace - NORTHALLERTON
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great products, good customer service and friendly staff.
I ordered a hoodie on line for a gift. The website was simple to use and customer service clear and prompt. The hoodie is an unusual design, which is why I chose it, and is beautifully soft and looks good quality. As always, the staff at Northallerton go out of their way to be friendly and helpful.
30 kwietnia 2023
Odpowiedź od FatFace - NORTHALLERTON
Hi Pip thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online service was fantastic
Online service was fantastic. Goods are excellent quality. In Northallerton we are fortunate enough to have a Fat Face store and the staff there are very helpful too.
30 kwietnia 2023
Odpowiedź od FatFace - NORTHALLERTON
Good Afternoon Sue
Thank you for your recent review.
I am so pleased to hear of your recent experience online and in our Northallerton store, please be assured that this will be passed onto the crew members involved for you.
EP
Odpowiedź od FatFace - NORTHALLERTON
Good afternoon, Catherine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Northallerton store.
Take care, JB
Very happy with the dress and blouse I…
Very happy with the dress and blouse I ordered via click.and collect, good fit, vibrant colours. However, I was just handed the bag and, when I stated I would like to try on the items, no assistance was offered - I contrast this to my experience at Cotton Traders where the Assistant opened the bags, put each item on a hanger, accompanied me to a changing cubicle, hung up the clothes, and then, after I had tried things on, packed everything for me, which I class as excellent customer service.
18 kwietnia 2023
Odpowiedź od FatFace - NORTHALLERTON
Hi Felicity,
Thank you so much for your 5* review.
Apologies that you did not feel you received the service you were expecting, but I'm so pleased that you are loving your new items.
Have a lovely day!
JH
Online order collection from store.
I was able to collect my online order from my local FatFace store in Northallerton and I’m delighted that this option is available again. It is much more convenient for me and I have missed this service over the last few years. Thank you.
19 kwietnia 2023
Odpowiedź od FatFace - NORTHALLERTON
Hi Sheila
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent friendly service in both…
Excellent friendly service in both Hebdon Bridge and Northallerton store. 5*
14 kwietnia 2023
Odpowiedź od FatFace - NORTHALLERTON
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Always great quality and a perfect fit
Always great quality and a perfect fit. I know what I order will fit me which makes life a lot easier. Can’t recommend them enough
19 marca 2023
Odpowiedź od FatFace - NORTHALLERTON
Good afternoon, Pamela
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Northallerton store.
Take care, JB
Amazing service! (Northallerton store)
I visited the Northallerton store over the Christmas period and was delighted to be served by a lovely young lady I believe her name was Katie and she helped me pick out a lovely gift for my granddaughter. She was very helpful and explained the returns policy very well! Amazing service, will definitely be returning in the future!
14 lutego 2023
Opinia niezależna
Odpowiedź od FatFace - NORTHALLERTON
Hi there! Thankyou so much for your 5* review, I am thrilled to hear you had such a wonderful experience in store, we will make sure to pass this feedback over to our wonderful team. I do hope your granddaughter loves their gift! - BP
Staff friendly and helpful
Staff friendly and helpful. Fantastic offers in the January sale. Very happy with my purchase
6 stycznia 2023
Opinia niezależna
Odpowiedź od FatFace - NORTHALLERTON
Amazing review! Thank you so much for your comments! We are thrilled to hear that you are happy with your purchase! :) - RS
Lovely colour and size 24 is a lovely nice shirt …
Lovely colour and size 24 is a lovely fit material good quality
21 października 2022
Odpowiedź od FatFace - NORTHALLERTON
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prairie dress
After ordering a dress in one of your shops, I received it in the short length not the long which I wanted. After speaking to one of your team he told me how to return it and arranged for the long length to be sent, I received it the next day. Very pleased with the service I received.
23 września 2022
Odpowiedź od FatFace - NORTHALLERTON
Hi Barbara, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and good service
20 sierpnia 2022
Odpowiedź od FatFace - NORTHALLERTON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The joy of Returns at Northallerton
Returned some items to the Northallerton store on the 10th of August that I had ordered online.
The refund was for over £400.00 and it was clear (I know that is subjective)
that the refund was not welcome.
As the refund was coming to the end of the process a male colleague stated to a female colleague, she's just exchanging them for a pair of shoes!!!
I also purchased a top BTW.
That's the second time I have been to the Northallerton Store and both times disapointed.
But rest assured I have a dress to return and so yep I'm taking it back to Northallerton, just to see there cheery faces.
10 sierpnia 2022
Odpowiedź od FatFace - NORTHALLERTON
Good afternoon Jill,
Thank you for taking the time to leave your review. I am sorry to hear about your recent experience in the Northallerton Store. All stores should be allowing refunds to be carried out regardless of the amount. Please be assured that this feedback will be passed on and looked into internally with the relevant team. We do offer the free returns label inside parcel which can be posted back for a full refund as well.
Take care, EG
Great staff
Brought a product on line, but unfortunately had to return it. I decided to return it to the nearest shop, where I was meet by friendly and efficient staff, who re-credited me without any fuss(I was in the store, less than 5mins).Brillant service
20 lipca 2022
Odpowiedź od FatFace - NORTHALLERTON
Hi Ian
Great to hear that our in store returns process is working efficiently as ever. Thank you for taking the time to feedback to us. Have a lovely evening. MJ
Super helpful staff David at…
Super helpful staff David at Northallerton store. Unobtrusive when purchasing shorts tried on 30” waist snug fit asked if 32” available looked in store stock n/a he suggested take home and try if not suitable call and could order in. Telephoned store later in day and located pair nearby Helmsley store suggested give them a call because he couldn’t reserve did so reserved 32” pair and will exchange on Friday. Fantastic customer service well done. Thank you H. Robinson
27 czerwca 2022
Opinia niezależna
Odpowiedź od FatFace - NORTHALLERTON
Good Morning Harvey
Thank you for your review.
I am so pleased to hear of your recent experience in our Northallerton store. Please be assured that I will pass this onto the crew members involved for you.
EP
The Top arrived Late
14 czerwca 2022
Odpowiedź od FatFace - NORTHALLERTON
Hi Mandy
Thank you for taking the time to leave a review. I hope you are happy with your item but I am sorry that it arrived late. I will certainly feed this back.
In the meantime if there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.