Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble. In lots of shops, the reaction changes when I do a return. ( sometimes ne... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Clear description of item, easy ordering system and fast despatch. Been looking for a raincoat for a while, wanted a longer style that would work well with skirts too. Didn't want a trench, didn't wa... Zobacz więcej
Reakcja na opinię
Nantwich store did not have the item in stock for my husband, but the staff could not have been more helpful and looked on line for the chinos he wanted. We then ordered them and had them delivered to... Zobacz więcej
Reakcja na opinię
Bought a shirt from Fatface online as a birthday gift for hubby to be collected instore. Item arrived OK. Two weeks later washed it in line with the label instructions and it shrunk from a Large to an... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
48 High Street, CW5 5AS, Nantwich, Cheshire, Zjednoczone Królestwo
- 01270 611325
4,6
Doskonała
167 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Outdoor coat
I ordered my large size outdoor coat it was delivered quickly, but it was too big so I then ordered a medium size to pick up at a nearby store, which also came quickly and was perfect fit and returned the large coat at the same time,so very impressed with the service
13 października 2024
Odpowiedź od FatFace - NANTWICH
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I would recommend
I really like the trousers I bought. The member of staff was friendly, polite and helpful.
3 października 2024
Odpowiedź od FatFace - NANTWICH
Hello Beth
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nantwich store - this is great to hear. Take care, LE
Lovely store
Lovely store - the staff are always really friendly and helpful.
28 września 2024
Opinia niezależna
Odpowiedź od FatFace - NANTWICH
Hello Jennifer
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nantwich store - this is great to hear. Take care, LE
Odpowiedź od FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.-LA
I was kept updated with the progress of…
I was kept updated with the progress of my order, and contacted when it was ready to be collected.
Smooth transaction and easy to collect from store.
16 sierpnia 2024
Odpowiedź od FatFace - NANTWICH
Hello Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order, quick to deliver.. thank you so much for a fast and easy ordering and delivery service.
12 sierpnia 2024
Odpowiedź od FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Order still not received yet in store…
Order still not received yet in store despite ordering online on 4/8/24!!!! Now 13th August. Thought it would be quicker to pick up from store looks like I’m not going to get it now as I have not received an email to pick up. I have also called into the store on passing - nothing. I suppose I have to go through the process of trying to get a refund very very disappointed
13 sierpnia 2024
Odpowiedź od FatFace - NANTWICH
Hello Stella
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I can see that my colleague has been in contact with you today to discuss this further with you.
EP
Quality jeans at fabulous price
Quality jeans at fabulous price, fast delivery with helpful store staff in Nantwich
16 lipca 2024
Odpowiedź od FatFace - NANTWICH
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - NANTWICH
Hello Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - NANTWICH
Hello
Thank you for your review.
I am so sorry to hear this,
I have raised this with the appropriate department for future consideration.
EP
Brilliant Staff in Store
Easy to use website. Quick delivery to store. Nantwich crew super friendly and helpful as always. Big thank you to Steph, Carol and Connie for sorting out the order with exceptional customer service.
15 czerwca 2024
Odpowiedź od FatFace - NANTWICH
Good Morning,
Thank you for sharing your recent experience in our Nantwich store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Odpowiedź od FatFace - NANTWICH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had a good experience when visiting our Nantwich store and that the team were so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fat face is my staple for everything
Fat face is my staple for everything. Excellent quality and the service is a++++
27 maja 2024
Odpowiedź od FatFace - NANTWICH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Odpowiedź od FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
First class service
Bought two t shirts in the sale online opted to click and collect at the Nantwich store. Took a few days but good tracking service to collect. Staff lovely in store and easy to collect. Will opt to do this again rather than wait for the post and be out etc
18 kwietnia 2024
Odpowiedź od FatFace - NANTWICH
Good afternoon, Sally.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received, especially our Click n' Collect service. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Only a happy face
I've purchased quite a few things from this shop recently and everything is great. I enjoy my walks round Nantwich and the inevitable visit to Fatface. Such a lovely team that work in there
20 kwietnia 2024
Opinia niezależna
Odpowiedź od FatFace - NANTWICH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Odpowiedź od FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - NANTWICH
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying the quality of your recent order and the efficiency of this. I hope you continue to enjoy our products as much as we do.
All the best, MM
Odpowiedź od FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.