Purchased demi blue midi regular. Being 5ft 1in came just above ankles and was a perfect fit. I was also looking to purchase the Elsa Ivory Woodblock dress which being maxi was too long. Sales assista... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Dress is pretty, but flimsier that I expected based on the photo online. It seems to be a very generous fit so I would advise buying one size down. Staff were helpful.
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Excellent service. I ordered a dress in store the dress was far to long I was going to put it back im only 5ft 3in assistant explained I could order dress in shorter length. It arrived within 2 days.... Zobacz więcej
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I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
19 Market Square, FY8 5LW, Lytham, Lancashire, Zjednoczone Królestwo
- 01253 732893
4,8
Doskonała
200 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great design and price!
Ordering online and picking up in-store was an easy process. Super friendly staff in-store. Had been looking for swimwear for my daughter for a long time, she is very happy with the fit and style of fatface design.
20 kwietnia 2024
Odpowiedź od FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
Holiday shopping
Purchased in store & also ordered online.
Everything was done with ease & collection from shop was seamless
23 kwietnia 2024
Odpowiedź od FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service instore and online. We hope you love your order!
Take care. -GM
Excellent staff who were helpful and…
Excellent staff who were helpful and informative
22 kwietnia 2024
Odpowiedź od FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a positive experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Great shop.
Amazing shop in Lytham. It’s such a great customer experience visiting here.
13 kwietnia 2024
Opinia niezależna
Odpowiedź od FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Odpowiedź od FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Good all round!
Great quality clothing, The staff in store were very helpful and ordered the item I wanted as they didn’t have it in store. It came to my home a few days later- great😊
24 marca 2024
Odpowiedź od FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have had such a positive shopping experience. We look forward to welcoming you back soon!
Take care. -GM
The coat is wonderful and the staff at…
The coat is wonderful and the staff at the Lytham store were extremely helpful and friendly
21 marca 2024
Odpowiedź od FatFace - LYTHAM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service
In fat face in Lytham St Anne’s we had a great service from Tom and Tracey ( hope I got the names right)
Great advice and good product knowledge in a non pushy manner
24 lutego 2024
Opinia niezależna
Odpowiedź od FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Lytham store. We look forward to welcoming you back soon.
Take care. -GM
Easy ordering on website
Easy ordering on website. Delivered to my local store in 3 days.
13 lutego 2024
Odpowiedź od FatFace - LYTHAM
Hello Brenda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sandra & Jean 5star customer service
My husband rang the Lytham branch to see if they had a jacket - they did & Sandra kindly put it to one side until we could get there. Both Sandra & Jean were very helpful & friendly (without being pushy) we even bought another jacket too!
28 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Nice clean well laid out shop...lovely…
Nice clean well laid out shop...lovely helpful lady in Lytham shop ⁵*
19 stycznia 2024
Odpowiedź od FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Proper Customer Service
I only went in the Lytham shop looking for socks but Sue & Jean went out of their way to help me. Congratulations on some ‘old school’ customer service
22 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I only popped into the Lytham store to…
I only popped into the Lytham store to have a little look on the way to work and I came out with a complete wardrobe 🤣
- I can’t thank Cam (Store manager) and Tracey (shop advisor) enough-their service was absolutely OUTSTANDING even though you could see how busy they were putting out all stock after a huge delivery.
Tracey was truly wonderful, helping me no end and made me feel so comfortable (I don’t normally enjoy shopping atall😁) both so friendly, so very helpful.
Although the shop front was super busy every customer had the same level of customer care.
The shop itself was super tidy, very organised and clean even though its ’sale time’ - I haven’t left a shop feeling so happy in a long time. Thankyou for such a great shopping experience this morning, I will definitely be back again.
I really hope Tracey & Cam are recognised for their amazing customer care, how brilliant the shop front looked and are awarded a little something from head office, they really do deserve it - if not I’ll have to buy them some cake treats myself from the bakers next door!! 🤣
Have a wonderful day!!
Ruth
19 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent staff and Customer Service
I rang to check if an item was in stock and they were extremely helpful as they were when I actually visited the store to purchase it.
29 grudnia 2023
Odpowiedź od FatFace - LYTHAM
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Lytham store. I will be sure to pass on your comments to the team.
All the best, MM
Amazing material
Checking out on a pre - order is quite a faff but love the shop . Mainly the material quality
12 grudnia 2023
Odpowiedź od FatFace - LYTHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - LYTHAM
Hi Andy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Web site easy to navigate
Web site easy to navigate, and convenience of collecting at local store. Items bought as Christmas gifts, and were promptly delivered. Local store very pleasant and helpful.
29 listopada 2023
Odpowiedź od FatFace - LYTHAM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Rude and miserable shop assistant
The ordering and notifcations I have noe issue with. I went into the Lytham shop to pick my order up. The sales person behind the counter, firstly didn't even look up when asking what I wanted! Rude!! then he asked for the last 3 numbers of thhe order, I unfortuantly had deleted my email, I reolied I can give you my name, address and tell you what is in the parcel. I understand what he was asking is for security purposes. He came back asked for my something which I can't recall, his reply "that will have to do!" then he practically threw it on the couter still no eye conatct. I said you are very stroppy and rude he glared at me.
I would like to add every year we buy our daughter Fat Face pj's which are not cheap but she likes them and they last and last. I think customer service needs to be instilled into that person
27 listopada 2023
Odpowiedź od FatFace - LYTHAM
Hello Lesley
Thank you for your review.
I am so sorry to hear of your recent experience in our Lytham store. I have sent you a separate email to discuss this further with you.
Have a lovely Afternoon. EP
Easy to order
Easy to order, good prices, quality items and the convenience of free collect from store.
24 listopada 2023
Odpowiedź od FatFace - LYTHAM
Good afternoon, Marie.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Speedy delivery after placed order
20 listopada 2023
Odpowiedź od FatFace - LYTHAM
Good Afternoon Preston,
Thank you for taking the time to leave us a review!
I am happy to hear you received your items from us quickly! We hope you are loving them!
Kind Regards, JW
Doświadczenie Trustpilot
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