Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
shirt ordered in different colour whilst in store for next day delivery. It was ready to collect the next morning, Very speedy and good quality product,
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Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... Zobacz więcej
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Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, Zjednoczone Królestwo
- 0208 541 0244
4,6
Doskonała
174 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good experience
Easy to order via the website.
My order arrived on time and I was kept informed all the way through either by email or text.
Loved the boot , unfortunately the boot didn’t love me 😢
The assistant at the store in Kingston was kind and helpful when I retuned the order. Thanks
9 grudnia 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very polite, friendly and professional staff
Very polite and professional staff. Quick and friendly till service experience.
4 grudnia 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
On line order
I ordered a black cotton dress. It’s perfect. I love the style, it fits well, it’s beautiful.
1 listopada 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Poor quality especially the packaging.
26 października 2025
Odpowiedź od FatFace - KINGSTON 3
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Easycto navigate website
Easycto navigate website. Choosing the store which I could collect from.
15 października 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
O customer service!
Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incorrect email.
The girl who bought my parcel out was so different but also spoken to abruptly by this woman.
13 października 2025
Odpowiedź od FatFace - KINGSTON 3
Hi Jane,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience at our Kingston store and that the service you received did not meet expectations. This is certainly not the level of customer care we aim to provide.
We will pass your comments to the appropriate team.
Take care, LE
I had an issue with a jacket and the…
I had an issue with a jacket and the staff at the Kingston branch could not have been more sympathetic and helpful. They went out of their way to put me in touch with the right person to talk to and were very patient when I returned with a resolution to the issue. It wasn't quite the resolution I wanted, but it was entirely my fault for purchasing the item and then not wearing it for a considerable amount of time. It's rare that staff are prepared to go that extra mile to help a customer and this was certainly the case in my experience.
12 października 2025
Opinia niezależna
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
a friend was wearing one of your summer…
a friend was wearing one of your summer scarves and I admired it, bought on line, had it delivered to a store that I was going to be near the next day, and collected it as per easy instructions. Very pleased with the scarf and with the collection point.
23 września 2025
Odpowiedź od FatFace - KINGSTON 3
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on online
Ordered on online to be picked up at store . Quick delivery to store .
Also returning two tops to the store was not a problem at all as they were wrong size
31 sierpnia 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I think the quality of the clothes was…
I think the quality of the clothes was brilliant. Thank you also for sending it so quickly! I now know what I will wear in the chillier weather.
25 sierpnia 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
There is great range of products to…
There is great range of products to choose from. Amazing fabric and well done. Colours and textures. Just love it
25 sierpnia 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had a text and email telling me…
I had a text and email telling me ordered item was ready to collect from the store. I went in to town to pick it up but was told it was not there. I have had no communication since.
4 sierpnia 2025
Odpowiedź od FatFace - KINGSTON 3
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Good customer service
Good customer service. Quick delivery. Pretty, good- quality t-shirt.
24 lipca 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Kingston branch/ Shorts
Kingston branch the assistant Tessa was extremely helpful in looking up the type of shorts I needed as she knew there was another pattern in the style I already had and liked. She ordered them for me, ( as not available in store) and they were delivered to store ( free) in two days. Great quick service. The shorts are fab! Thank you Fatface
9 lipca 2025
Opinia niezależna
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shop is laid out in sections which makes it easy to browse and have a good look at the selection of clothes.…
The shop is laid out in sections which makes it easy to navigate your shopping journey and enhances your experience. The staff are noticeably, with a friendly’hello’, but are there if you need them.
4 lipca 2025
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Evil goat
Such wonderful, friendly staff. Asked if they could help with anything, when I mentioned I was looking for a top to go with the skirt I was wearing they suggested great options and ordered a dress for delivery for me because the size I needed was not in stock. Such wonderful humour and cameraderie among staff makes for an amazing shopping experience, from the happy buyer of an evil goat t-shirt 😂
9 lipca 2025
Opinia niezależna
Odpowiedź od FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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