The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... Zobacz więcej
Reakcja na opinię
Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... Zobacz więcej
Reakcja na opinię
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, Zjednoczone Królestwo
- 01462 423162
4,6
Doskonała
103 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful,friendly and efficient staff
Bought a dress yesterday from my Hitchin shop yesterday and returned it today as it didn’t fit very well. Staff were very friendly, helpful and efficient on both occasions.
23 marca 2024
Opinia niezależna
Odpowiedź od FatFace - HITCHIN
Good morning,
Thank you for taking the time to leave your review.
I am so pleased to read that you encountered such a great experience during your visit to our Hitchin store despite the dress not being quite the right fit. I will be sure to pass on your lovely comments to the team. I hope you continue to enjoy our products as much as we do.
All the best, MM
Excellent service and great clothes
I’m a great fan of Fatface clothing. The quality is always very good and I like the styles. The staff in the Hitchin branch are always very friendly and helpful which makes shopping there enjoyable
15 marca 2024
Opinia niezależna
Odpowiedź od FatFace - HITCHIN
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care, TS
Odpowiedź od FatFace - HITCHIN
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Odpowiedź od FatFace - HITCHIN
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Odpowiedź od FatFace - HITCHIN
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Kind Regards - TS
Excellent customer service
Staff are super-helpful and very friendly. Nothing is too much trouble.
30 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - HITCHIN
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
I ordered a few items,which came in…
I ordered a few items,which came in good time,I had to return an item but no hassle,so easy can't wait till next sales!
17 stycznia 2024
Odpowiedź od FatFace - HITCHIN
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient and fast
I placed an order in the sale. My items arrived quickly but not all of them fitted correctly or looked quite right, so I took them to my local store for a refund. The staff processed the refund quickly, politely and efficiently, so I'm a very happy customer.
12 stycznia 2024
Odpowiedź od FatFace - HITCHIN
Hello Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
All round great service and quality…
All round great service and quality clothing that looks beautiful
1 stycznia 2024
Odpowiedź od FatFace - HITCHIN
Hello Beverley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - HITCHIN
Good afternoon, Christine.
Thank you for leaving us this review. We look forward to you shopping with us again soon at our Hitchin store.
Take care, JB
Lovely boots
Lovely boots. Good quality. Would have kept them but sadly too small. Delivery was speedy.
1 grudnia 2023
Odpowiedź od FatFace - HITCHIN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Process of ordering on line is simple…
Process of ordering on line is simple and effective.
6 grudnia 2023
Odpowiedź od FatFace - HITCHIN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent Hitchin branch staff
Extremely friendly staff , always working in professional approachable manner. Always go out of their way to assist
29 listopada 2023
Odpowiedź od FatFace - HITCHIN
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very easy ordering system
Very easy ordering system. Goods arrived at selected store in good time. Friendly staff in store when collecting and I ended up buying more products.
27 listopada 2023
Odpowiedź od FatFace - HITCHIN
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great experience and clothing
Ordered Click and Collect from store. Email following day to say order ready to collect. Staff at store were polite and friendly when I collected parcel. Jumper is lovely. Seems good quality and very soft wool. It's a Christmas present and I think it will be very well received.
28 listopada 2023
Odpowiedź od FatFace - HITCHIN
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you think this will make a lovely Christmas gift. I hope you continue to love our products as much as we do.
Take care, MM
Odpowiedź od FatFace - HITCHIN
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick delivery to hitchen store
Quick delivery to hitchen store , very lovely lady in shop. Freezing cold out side served very quickly with a lovely friendly face and smile. Perfect service
13 listopada 2023
Odpowiedź od FatFace - HITCHIN
Hello Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in shop very helpful
Staff in shop very helpful. Delivery came on time. Collection from shop easy.
6 listopada 2023
Odpowiedź od FatFace - HITCHIN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice staff in Hitchin branch very…
Nice staff in Hitchin branch very helpful & pleased with my purchases! Man’s T shirt & jumper as gifts
30 października 2023
Odpowiedź od FatFace - HITCHIN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Staff there are always polite and go…
Staff there are always polite and go out of their way to be helpful. Makes shopping there a pleasure. Top quality clothing.
26 października 2023
Odpowiedź od FatFace - HITCHIN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Doświadczenie Trustpilot
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