I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... Zobacz więcej
Reakcja na opinię
In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... Zobacz więcej
Reakcja na opinię
Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, Zjednoczone Królestwo
- 01423 538773
4,8
Doskonała
136 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great products and customer service
Great products and customer service. No hassle returns and always end up buying more things when I return things.
22 kwietnia 2024
Odpowiedź od FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you are happy with your items and have received great customer service. We look forward to welcoming you back soon!
Take care.- GM
Friendly and helpful
I always love going to Fat Face, the staff are so helpful and friendly, without being ‘pushy’.
25 kwietnia 2024
Odpowiedź od FatFace - HARROGATE
Hello Lorraine,
Thank you for your 5* review.
I am pleased to hear about your positive experience in our Harrogate store!
We look forward to welcoming you back soon!
Have a great day!
Take care, ED
Friendly staff
Friendly staff, had to return some items and dealt with in Harrogate with no problems
31 marca 2024
Odpowiedź od FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Efficient delivery to local store.
20 marca 2024
Odpowiedź od FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wellingtons
I bought a pair of wellingtons. I have worn them several times but the first time in the water and I got a wet foot! I only had a credit card transaction proving my purchase but was still given a refund. Thanks to Danny at the Harrogate store. Great customer service.
23 marca 2024
Opinia niezależna
Odpowiedź od FatFace - HARROGATE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased to read that you encountered such a great experience during your visit to our Harrogate store despite the issue with your wellington boots. I will be sure to pass on your lovely comments to the team.
All the best, MM
Great product
8 lutego 2024
Odpowiedź od FatFace - HARROGATE
Good Morning Besa,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new Fat Face item! We love to hear such positive feedback from our customers, it really means a lot to us!
We look forward to welcoming you back soon!
Kind Regards, JW
I purchased 2 items in the sale from…
I purchased 2 items in the sale from the Harrogate shop 27/01/24. On looking at my receipt at I home I noticed I had been charged VAT on the sale price which was quire wrong. I returned to the shop to return the goods and objected to this incorrect pricing. I was given a totally unconvincing excuse involving the bar codes. A refund was agreed and processed onto the debit card used to buy the goods. I am still waiting for my refund to be processed 2 weeks later.
27 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear about this, and apologise for any inconvenience caused.
Please do get in touch with our friendly customer service team -customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care. -GM
The staff in the Harrogate branch of…
The staff in the Harrogate branch of Fatface are always so helpful. I needed help with something on line and the young assistant found me the product code, wrote it down for me and also checked to see if the item was still available in my size. Nothing was too much trouble. That is standard practice from the staff in there it seems.
12 stycznia 2024
Odpowiedź od FatFace - HARROGATE
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your items and we look forward to welcoming you back soon. Take care, LC.
A lovely pair of trousers that will be…
A lovely pair of trousers that will be fashionable year in year out. FF do the best jeans and trousers.
2 stycznia 2024
Odpowiedź od FatFace - HARROGATE
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Excellent customer service. The team are always so friendly and helpful.
5 stycznia 2024
Odpowiedź od FatFace - HARROGATE
Hello Damian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful for exchanges
1 stycznia 2024
Odpowiedź od FatFace - HARROGATE
Hi Janet, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new items. Have a great day! CD
The online cost differed from the cost in the shop
I bought an Allie crossbody bag in the Fat Face shop and it cost £59. When I returned home I found that the cost online would have been £55. Why this discrepancy in price? Whilst happy with the bag, I'm not happy at paying more than necessary.
21 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - HARROGATE
Good afternoon, Mrs Brockway.
Thank you for taking the time to leave us your review and I am sorry to read that you believe you was charged incorrectly. Prices in our FatFace stores will be the same as on our website; however at times, with the store managers discretion, they can be cheaper.
In order for us to resolve this matter for you as you didn't leave an email on your review to contact you; can you please send us an email to customer service team at customerservices@fatface.com with a photo of your FatFace receipt and we can assist you further. JB
Odpowiedź od FatFace - HARROGATE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful lady in my local shop
Really helpful lady in my local shop, but the item I wanted was unavailable. I ordered online and picked up from the shop 2 days later. Great service and the jumper is perfect.
30 listopada 2023
Odpowiedź od FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful friendly staff
Very helpful friendly staff, ordered item for me to be delivered free to my home address.
5 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - HARROGATE
Good Afternoon Mandy,
Thank you for taking the time to leave us a review!
I am happy to hear you had a positive experience in our Harrogate store! I will make sure this feedback is passed on, we cannot wait to welcome you back!
Kind Regards, JW
Odpowiedź od FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely slipper boots but box damaged…
Lovely slipper boots but box damaged and they are a Christmas gift
5 listopada 2023
Odpowiedź od FatFace - HARROGATE
Hello
Thank you for your review,
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Straight forward order online
Straight forward order online. Easy and quick collection from the shop. High quality product purchased as birthday gift.
20 października 2023
Odpowiedź od FatFace - HARROGATE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Came within timeframe specified
Came within timeframe specified, received notifications, easy collection process
10 października 2023
Odpowiedź od FatFace - HARROGATE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.