Ordered dress online in the sale with a voucher for my birthday. Origial price £69, sale price £47. By getting delivered to store I paid £7 in total for a beautiful, green, jersey easy to wear summer... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Zobacz więcej
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Had to return some slippers and get a new pair as the first pair didn’t fit. It was a super easy process with the help of Ada (I think that was her name) 13th September around lunchtime.
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Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
6 Market Place, BA11 1AF, Frome, Somerset, Zjednoczone Królestwo
- 01373 451073
4,8
Doskonała
124 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly staff and great products.
Great products. Free in store pick up with friendly and helpful staff.
8 maja 2023
Odpowiedź od FatFace - FROME
Hi Sandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant site to use
Brilliant site to use, prompt delivery and free returns. Sale also good value
25 kwietnia 2023
Odpowiedź od FatFace - FROME
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Odpowiedź od FatFace - FROME
Good afternoon, Neil
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Frome store.
Take care, JB
Great jumpsuit
Easy website to use
Staff are always friendly and helpful
Products always to a good standard
17 kwietnia 2023
Odpowiedź od FatFace - FROME
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service
Great quality, service and friendly staff. Used click and collect in store, which was a quick and easy way to buy sale items not stocked in my local branch.
17 kwietnia 2023
Odpowiedź od FatFace - FROME
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Odpowiedź od FatFace - FROME
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great help by the lovely frome staff…
Great help by the lovely frome staff when I couldn’t source the dress I’d wanted online 👍
19 marca 2023
Odpowiedź od FatFace - FROME
Good Afternoon
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Helpful
The young woman was so helpful when I took back a delivery item because it was to large She was very knowledgeable
13 marca 2023
Odpowiedź od FatFace - FROME
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great jumper, great service
The lovely Holly Half neck Jumper I ordered was too big. Very friendly and helpful lady at the Frome store credited my account and re-ordered the smaller size to be delivered to my home address. The money was in my account later that day and the beautiful Holly Jumper arrived 3 days later. Excellent item and service. Well done FatFace.
14 listopada 2022
Odpowiedź od FatFace - FROME
Good afternoon, Chrissy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Frome store.
Take care, JB
Brilliant the young lady in store was very helpful, polite
The young lady in store was brilliant, helpful, polite easy to exchange product bought on line
9 października 2022
Odpowiedź od FatFace - FROME
Hi Juliet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Helpful
The staff of the FROME Fat Face were really helpful. Finding the size required and giving constructive opinions. I will use this store again. Thank you
16 września 2022
Odpowiedź od FatFace - FROME
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Great place to shop for clothes
Fatface in Frome is chilled, friendly and lets me bring my Labrador into the store to help me choose my clothes! It’s very relaxed and the staff are super helpful. Plus the clothes are great too - they stock a surprisingly wide range for a small store.
11 lipca 2022
Odpowiedź od FatFace - FROME
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience at Frome. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Order didn’t arrive
I ordered two pairs of jeans on the 20th June, they didn’t arrive within the 3-5 working days. I then emailed customer service on 28th June spoke with an advisor, they said my address was incorrect on the system (I used the pre-populated address finder). I sent my address on the 29th and still no jeans. I will be requesting a full refund and I won’t be using the online delivery service.
7 lipca 2022
Odpowiedź od FatFace - FROME
Hello Emma
Thank you for leaving your review. I am sorry to learn of the address issue with your order and this has not been rectified; despite confirming the details.
I have contacted you directly with regards to this. TG
Very helpful staff today
Very helpful staff today, helped !e order my shoes online that I couldnt find in-store in my size😁 thanks.
12 czerwca 2022
Opinia niezależna
Odpowiedź od FatFace - FROME
Hi Caroline, Thank you for your review. I am so pleased to hear you love your new purchase - this is wonderful to hear! Take care, LE
Love the clothes
Love the clothes, the patterns and style of the clothes, and the style of the shops.
The people working in your stores are always friendly.
Would recommend dropping your prices slightly, but other than that A++++
23 kwietnia 2022
Odpowiedź od FatFace - FROME
Good Morning, thank you so much for your review, I am so pleased you love our Frome store! This will be passed on to the team there :) Take care - LE
Exchange of garment
Very pleasant assistant who made exchanging a garment easy. She made it clear that there were other options if I did not want the garment.
5 kwietnia 2022
Odpowiedź od FatFace - FROME
Hi Helen,
Thank you for taking the time to leave us your positive feedback.
Take care, - ES
Spoilt for choice
Frome store has two wonderfully helpful ladies who guided me through the choices available for my wife’s birthday present .
I cannot thank them enough and they are a real credit and asset to your company!
2 kwietnia 2022
Odpowiedź od FatFace - FROME
Good afternoon, Melvin. Thank you for the positive feedback on our Frome store, I will make sure this is passed onto the store manager. JB
Fabulous print
Fabulous print, fits really well.
..a flattering shape. Comfortable. .love it!
30 stycznia 2022
Odpowiedź od FatFace - FROME
Thank you so much for the 5* star review, It lovely to hear that you are loving the prints and the clothing. Have a lovely day. LM
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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