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FatFace - FALMOUTH 2 Recenzje 

71
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Wynik TrustScore: 4.5 na 5

4,7

52 Church Street, TR11 3DS Falmouth, Cornwall, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have don... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection th... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. Sklep z dodatkami
  3. Sklep z odzieżą damską
  4. Sklep z odzieżą męską

Napisane przez firmę

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Dane kontaktowe

  • 52 Church Street, TR11 3DS, Falmouth, Cornwall, Zjednoczone Królestwo

  • 01326 317104

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

71 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(71)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14 949

Napisz recenzję
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Oceniono na 5 z 5

Bought some cute Christmas presents for…

Bought some cute Christmas presents for my family here after a roadtrip around Cornwall, the staff was super friendly, special thanks to Luke for helping me pick out what I needed

14 listopada 2024
Opinia niezależna
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Friendly and Helpful Staff

My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assistant in the shop remarked on how good the one I’d selected looked on him. She was really helpful in pointing us to other items I wanted to look at too. I wouldn’t hesitate to go there again – the staff were really friendly and gave genuine feedback.

11 listopada 2024
Opinia niezależna
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

excellent customer experience

excellent customer experience, managed to get some personalised assistance from Alison as she helped me with some secret santa presents and we settled on the 12 days of socks, which were funny and just perfect.

8 listopada 2024
Opinia niezależna
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello Russell
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 1 z 5

Still waiting for the skirt after I…

Still waiting for the skirt after I took time off work to collect it, only to be told it had been sent somewhere else!!!!

14 października 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello there
Thank you for taking the time to leave your review.
I am really sorry to hear that you haven't received your order, I can understand that this is disappointing.

Please email fatfacereviews@mail.fatface.com for assistance with this. A member of our friendly team will be happy to help.
Take care, LE

Oceniono na 1 z 5

No show

Ordered 10 days ago. Still hasn’t arrived

11 października 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello Adrian
Thank you for taking the time to leave your review. I am sorry to hear that you still haven't received your order.

Please email our friendly team at fatfacereviews@mail.fatface.com and we can help.

Take care, LE

Oceniono na 1 z 5

My purchase was supposed to arrive in two days

My purchase was supposed to arrive in store on Sunday 6th October but I am still waiting today 11th October with no explnation<

11 października 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello Mark
Thank you for your review.
I am really sorry to hear that your order hasn't arrived in store, I can understand that this is disappointing.

Please email fatfacereviews@mail.fatface.com and a member of our friendly team will reach out to you and help resolve your query.

Take care, LE

Oceniono na 5 z 5

Ease of ordering, delivery and returns

I was impressed with the ease of ordering, flexible delivery options (which include free delivery to a store) and returning (they even include a returns label). My refund was also processed promptly. Regrettably, I had to return a lovely linen shirt which was too short in the body.

21 sierpnia 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello Christian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Great service in shop and website.

Great service in shop who pointed me to the website for size they hadn’t got in stock. Website was easy to navigate and delivered quickly the exact item I wanted.

16 sierpnia 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Good quality

Good quality, good price and good customer service

5 lipca 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD

Oceniono na 5 z 5

Quick and easy delivery to local branch…

Quick and easy delivery to local branch FOC

1 lipca 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Very easy process

Very easy process, from order to collection.

15 maja 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD

Oceniono na 5 z 5

Found some nice trousers in the sale…

Found some nice trousers in the sale that I liked at a good price!

23 kwietnia 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

Good service

Easy to order a birthday gift for a family member and very reasonably priced

Very easy to order which is good for me

24 marca 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to hear you have enjoyed using our service. We look forward to welcoming you back soon.

Take care. -GM

Oceniono na 5 z 5

Lovely products & helpful staff

Lovely products, spacious changing room, Ally was very helpful & friendly not just with the products but with local information too!

30 marca 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

Friendly Fatface

The clothes are good quality and reasonably priced. Staff are friendly and helpful and the changing rooms in Falmouth are wonderful and spacious.

8 marca 2024
Opinia niezależna
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello Mary
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Falmouth store - this is great to hear. Take care, LE

Oceniono na 5 z 5

Orders always dealt with promptly

Orders always dealt with promptly, staff friendly and helpful, great quality items.

7 lutego 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Good morning, Tracey.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Falmouth store.

Take care, JB

Oceniono na 5 z 5

I always shop at fat face the quality…

I always shop at fat face the quality is fantastic and I wait for sales to come on this is great and helps me save and get more for my money

5 stycznia 2024
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello Eleanor
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Helpful staff

I had to return a pair of boots and wanted to exchange them for something else the staff at Falmouth fat face were fantastic so helpful and kind.

31 grudnia 2023
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello Erika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

I purchased a Jumper for my husbands…

I purchased a Jumper for my husbands birthday, unfortunately it was to big, I couldn't find the receipt. I took it back for an exchange I they were very good about it and was able to exchange with no problem. Thank you would shop there again

21 grudnia 2023
Opinia niezależna
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you found your experience in the Falmouth store to be so good. I will be sure to pass on your comments to the team.

All the best, MM

Oceniono na 5 z 5

Quality product, fair price, great service

I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection the next day.

12 listopada 2023
Logo FatFace - FALMOUTH 2

Odpowiedź od FatFace - FALMOUTH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

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