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FatFace - EXETER 2 Recenzje 280

Wynik TrustScore: 4.5 na 5

4,6

Unit 4/5 Princesshay, EX1 1GE Exeter, Devon, GB


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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. Sklep z dodatkami
  3. Sklep z odzieżą męską
  4. Sklep z odzieżą damską

Napisane przez firmę

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Dane kontaktowe

  • Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Zjednoczone Królestwo

  • 01392 982018

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

280 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great quality

Great quality

19 października 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello Brian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Good clothes

Good clothes
Fantastic staff
Sale goods

26 sierpnia 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Fantastic shorts

Fantastic shorts, at a great price and very easy for me to collect in store. Thank you.

21 sierpnia 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Oceniono na 5 z 5

Collection from the store was very easy

Placing my order was very straight forward and collecting from the store is easier for me so all was good

16 sierpnia 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Great service

All sale goods ordered online arrived to my home quickly and efficiently. Royal Mail so much better than Evri. Was easy to return some items to shop.

6 sierpnia 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!

Take care. -GM

Oceniono na 5 z 5

Fitting room

Lady in fitting room went got me another size which was helpful

13 sierpnia 2024
Opinia niezależna
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

the lady that served me was most…attentive

the lady that served me was most helpful, the polo shirt i bought is great just what i was looking for.
must say have a few more fat face items last forever they never seem to wear out i hope i have not tempted fate.

12 sierpnia 2024
Opinia niezależna
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

Staff are always helpful and polite.

Staff are always helpful and polite.
Shops are always clean and tidy making it easy to find items in the sizes l'm looking for.
My favourite shop for clothing and accessories

15 lipca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello Rosemary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

mustard trouser junpsuit

I saw lottie with the mustard trousers jumpsuit on her Instagram account and ordered this. It's lovely.

9 lipca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Needed to exchange my online purchase…

Needed to exchange my online purchase for a different size, so called into my local store, where the assistant very quickly and cheerfully was able to find just what I wanted.

13 lipca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Maria Ward was absolutely lovely 😊…

Maria Ward was absolutely lovely 😊 proper little ray of sunshine !

21 lipca 2024
Opinia niezależna
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Very nice quality

Very nice quality

1 lipca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Great shirt and great help from the…

Great shirt and great help from the staff in Exeter. Thanks!

5 lipca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.

Take care. -LA

Oceniono na 5 z 5

New shorts, new me.

When I went into my local Fat Face, I was greeted by a friendly member of staff who helped me to find some new shorts. I left with three new pairs in different styles and colours. Really happy with my new purchases, thank you again to Shannon.

6 lipca 2024
Opinia niezależna
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.

Take care. -LA

Oceniono na 4 z 5

There was a slight mess up with my…

There was a slight mess up with my first order, and the store were very apologetic. My second order was far more successful and my new trousers are so comfy.

20 czerwca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Good afternoon, Jenny.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon in store or online.

Take care, JB

Oceniono na 3 z 5

customer service was excellent

Ordering was easy and customer service was excellent but the men’s jeans size 32 were too big and the 30 really small. Sizing not there yet. Customer service tried to help and made sure I got my discount after you mistakenly sent pyjamas in the first parcel.

25 czerwca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hi Laura, thanks for taking the time to leave a review. We're sorry to hear that you had these issues with your order, and so glad that we were able to help out with this. Hopefully in the future we can earn 5 stars first time! Take care, CD

Oceniono na 5 z 5

Staff very helpful and delivered to…

Staff very helpful and delivered to shop at time expected in Exeter.

24 czerwca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Lovely clothes

Lovely clothes, speedy delivery to my door.

16 czerwca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your order, and received your order promptly. We look forward to welcoming you back soon!

Take care.- GM

Oceniono na 5 z 5

Great sweatshirt

Easy to order. Website easy to navigate. Collected from store in couple of days. Actually swopped for a smaller size. Very pleased with sweatshirt. Nice and soft and good quality. Staff friendly, helpful and polite as always ! 😁

4 czerwca 2024
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you encountered such a great visit to our Exeter store when collecting your parcel and that you found the crew there to be so friendly and helpful. I hope you continue to have a great shopping experience with us.

All the best, MM

Oceniono na 5 z 5

Super helpful guy..

4 czerwca 2024
Opinia niezależna
Logo FatFace - EXETER 2

Odpowiedź od FatFace - EXETER 2

Hi there,
Thank you for taking the time to leave your 5* review.

I am delighted to hear you have received such great customer service, and we hope you love your purchases!

Take care.- GM

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