Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Zobacz więcej
Reakcja na opinię
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Zobacz więcej
Reakcja na opinię
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Zjednoczone Królestwo
- 01392 982018
4,6
Doskonała
280 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to order
Easy to order. Great to use Thrift voucher to part pay for clothes. Easy to collect and try on in store.
12 kwietnia 2023
Odpowiedź od FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Odpowiedź od FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
New jeans, New me
I had a wonderful experience in my local Fat Face. I was greeted with a team of friendly faces who were on hand to help whenever needed. In particular Shannon was extra helpful when it came to finding the right size and the right style of jeans that I was looking for that day. I regularly visit this store and always have a good visit. Thank you.
1 kwietnia 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Hello Rebecca,
Thank you so much for sharing your feedback regarding your trip to the Exeter store. It is so wonderful to read such lovely feedback; Which is exactly what we love to hear from our wonderful customers.
Have a great day! - KS
Reliable well made swim wear
Reliable well made swim wear. cute designs , my daughter loved all 4 swim wears. Fast delivery and friendly Fatface staff in Exeter
25 marca 2023
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Helpful assistant took me with clothes…
Helpful assistant took me with clothes to cubicle
Find clothes on top rails very difficult to get down had to ask for help, I am 5,-4 inches
17 marca 2023
Odpowiedź od FatFace - EXETER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase!
Have a great day!
Take care, EP
I visited the Fatface Exeter store today
My experience at the Fatface store in Exeter today was very positive. The sales staff who assisted me were very helpful indeed. I wanted to puchase some tops for my partner from the Ladies Section. Being a man, I was finding the choice and sizing difficult to navigate and the pressure for me was on top. They were very helpful, refreshingly upbeat and eager to help me. They swiftly ordered the sizes I needed...
Thank You to the Team at Fatface Princesshay in Exeter. Highly Recomended!
25 marca 2023
Odpowiedź od FatFace - EXETER 2
Hi Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - LB
Great service Fat face Exeter
Great service at Fatface Exeter men’s department yesterday. Very friendly helpful staff. So good to have a large separate section for men.
My husband spent ages trying on many items to find what suited him. We felt very relaxed and welcome. We will be back.
24 lutego 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Thank you for your lovely review. We are thrilled to hear that you had such an amazing experience in our store. We will share this with our wonderful team! - RS
I love Fat Face.I love their…
I love Fat Face.I love their style,atmosphere,everything.
15 września 2022
Odpowiedź od FatFace - EXETER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The young lady behind the counter…
The young lady behind the counter [Alexander] was so pleasant she made the shopping experience brilliant
8 stycznia 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
✨Alexxxx✨. We just love hearing of our amazing team doing what they do best! Serving you guys! Thank you so much for your review! - RS
Lovely young ladies at the Exeter…
Lovely young ladies at the Exeter store, polite and smiley 👍
7 stycznia 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
🎉 G'WAN EXETER!
So happy to hear of your amazing experience in our store. Thank you for your lovely review
Fantastic manager!
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience with customer services via the phone and on the website, Maxine was absolutely brilliant. She treated me like a human being, has excellent customer service, is friendly and understanding, even though it was 3 days before Christmas and I'm sure she was fed up with the public by then! So thank you.
22 grudnia 2022
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are always super friendly and…
The staff are always super friendly and helpful.
8 listopada 2022
Odpowiedź od FatFace - EXETER 2
Hi Kirsty, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Stress free Christmas shopping. I bought a number of items in the…
I bought a number of items in the FatFace online sale for Christmas presents. They turned up very promptly. I kept three items and returned three items to the local branch in Exeter. The returns were processed, no questions asked, and my refund was back in my account within a couple of days. I now have three great gifts for my sisters and experienced the most hassle free Christmas shopping ever!
7 listopada 2022
Odpowiedź od FatFace - EXETER 2
Hi Steven, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivered as expected.
11 listopada 2022
Odpowiedź od FatFace - EXETER 2
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear that you are happy with your order :) - RS
I placed an online order during recent…
I placed an online order during recent sale, all items delivered within days and without any issues. Excellent quality sale items. I also find that when I visit the Exeter branch the staff are really helpful, welcoming and friendly. I love FatFace so no complaints from me 😊
23 października 2022
Odpowiedź od FatFace - EXETER 2
Thank you so much for your wonderful review. We are so pleased to hear that you are happy with your experience when shopping with us. Your wonderful comments will be shared with our team in store! - RS
Odpowiedź od FatFace - EXETER 2
Good afternoon, Jeanette
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Exeter store.
Take care, JB
very helpful and supportive staff
very helpful and supportive staff, the fact that they were mature ladies i felt connected with my wife (also mature) in getting sound advice
MM
1 listopada 2022
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Hello Mark,
Thank you for your 5 star review.
I am so pleased to hear you had a great experience whilst shopping in our Exeter store. It's wonderful to hear our crew were helpful and have you advice with your purchases. We hope to welcome you in store again soon.
Have a good day!
Take care, CT
Always love to shop in our local store…
Always love to shop in our local store Exeter,the staff are always so helpful and friendly.
18 października 2022
Odpowiedź od FatFace - EXETER 2
Hi there, Thank you for your review. I'll be sure to pass your feedback on to the Exeter store. CD
Excellent quality clothing
Excellent quality clothing, polite and friendly staff. No hassle returns. I shop for many years in Exeter store, always happy with the experience
8 października 2022
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Good afternoon Viola,
Thank you for your 5* review. It is great to read such positive comments about our Exeter store. Please be assured that these comments will be passed on to the team.
Have a great day!
Take care, EG
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.