I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Zobacz więcej
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Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Zobacz więcej
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Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering. I hav... Zobacz więcej
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Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z dodatkami
- Sklep z odzieżą damską
- Sklep z odzieżą męską
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Zjednoczone Królestwo
- 01323 644359
4,7
Doskonała
179 recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Great store, great staff and good prices.
I would like to say what great service I got at the Eastbourne branch of Fatface yesterday. The store was very well set out with sizes in order and staff were extremely helpful without being overbearing. Also the fitting rooms were nice and big with plenty of hooks. With help from the lovely staff, I was able to come away with dress for a wedding which I am very pleased with. I was made to feel special and the dress was a very good price as well. Thank you.
11 lutego 2025
Opinia niezależna
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing delivery servicw
I could t get the jumper I wanted for my daughter for Christmas so i asked in store and they said I can order it online which I did and received within 2 days, very good service.
24 grudnia 2024
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Spent £120 on a coat, no smiles in store
Where's the fun, upbeat vibes that there used to be? Shopping with Fat Face used to be enjoyable, now it feels like just another large corporation.
21 listopada 2024
Odpowiedź od FatFace - EASTBOURNE
Good afternoon Suzanne
Thank you for taking the time to leave your review.
I will be sure to pass your comments to the appropriate department for their attention.
Take care, LE
Ask staff to check the store cupboard or parcel room. …
I went to pick up my parcel but they told me it wasn’t there yet but went to look and as the email said it wasn’t there. I didn’t gave a barcode or QR code on the email though. Very pleasant young lady.
11 grudnia 2024
Odpowiedź od FatFace - EASTBOURNE
Good morning Chris
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the relevant department.
Thank you, LE
Shirt for daughter
The store was very well laid out; the staff were very helpful and knowledgeable.
All products were carefully displayed making it easy to choose items to try on etc.
I enjoyed my experience at this store very much
12 grudnia 2024
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Placed an order for click and collect
Placed an order for click and collect. When collecting part of the order was missing. The store manager in Eastbourne contacted customer services to track the item which had been omitted from the delivery and so arranged for a new order to be placed. She was very helpful and did give me her name but unfortunately i cant remember it.
13 listopada 2024
Odpowiedź od FatFace - EASTBOURNE
Hello Sue
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was quick and easy
29 października 2024
Odpowiedź od FatFace - EASTBOURNE
Hello Celia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My husband loved the turtle shorts that…
My husband loved the turtle shorts that I got for him so much that he’s bought another pair! FatFace shorts fit him perfectly and he was delighted that they were still on sale when he got his second pair.
18 sierpnia 2024
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Not overpackaged
Not overpackaged. Recycled. Arrived at the store within the advertised timescale. Easy to collect from store. Quality very good.
17 sierpnia 2024
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient service (click and collect…
Efficient service (click and collect from local store).
Great quality sweatshirt.
14 sierpnia 2024
Odpowiedź od FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very nice and comfortable is all
I like this store. Everything in it is super high quality, comfortable and practical
11 sierpnia 2024
Odpowiedź od FatFace - EASTBOURNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order and look forward to welcoming you back soon!
Take care.- GM
Quality products
Quality products, well made. Delivered earlier than expected which was very helpful.
Downside is that on line products via Klarna or Clearpay cannot be returned or exchanged in store. This is a pain as I like to exchange rather than refund.
15 lipca 2024
Odpowiedź od FatFace - EASTBOURNE
Hello Lesley
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another positive online purchase
Quick and easy online pick up at my local store. Helped by friendly and efficient store staff.
20 lipca 2024
Odpowiedź od FatFace - EASTBOURNE
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting for my order 10 days later
Ten days later and I am still waiting for my purchase to be delivered to my nearest store …..,
23 czerwca 2024
Odpowiedź od FatFace - EASTBOURNE
Hi Susie, thank you for taking the time to leave a review. We're so sorry you haven't received your order yet - I can see that you've been in contact and a staff member has reached out to you regarding this case. If you need any further assistance, please don't hesitate to get in touch. Take care, CD
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