Fan of FatFace for many years now have to travel further to a branch. Eastbourne assistants friendly and helpful. I have Airlie Sweats older than them🤣
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Zobacz więcej
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Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Zobacz więcej
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Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering. I hav... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Zjednoczone Królestwo
- 01323 644359
4,6
Doskonała
173 recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Spent £120 on a coat, no smiles in store
Where's the fun, upbeat vibes that there used to be? Shopping with Fat Face used to be enjoyable, now it feels like just another large corporation.
21 listopada 2024
Odpowiedź od FatFace - EASTBOURNE
Good afternoon Suzanne
Thank you for taking the time to leave your review.
I will be sure to pass your comments to the appropriate department for their attention.
Take care, LE
Ask staff to check the store cupboard or parcel room. …
I went to pick up my parcel but they told me it wasn’t there yet but went to look and as the email said it wasn’t there. I didn’t gave a barcode or QR code on the email though. Very pleasant young lady.
11 grudnia 2024
Odpowiedź od FatFace - EASTBOURNE
Good morning Chris
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the relevant department.
Thank you, LE
Shirt for daughter
The store was very well laid out; the staff were very helpful and knowledgeable.
All products were carefully displayed making it easy to choose items to try on etc.
I enjoyed my experience at this store very much
12 grudnia 2024
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - EASTBOURNE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Placed an order for click and collect
Placed an order for click and collect. When collecting part of the order was missing. The store manager in Eastbourne contacted customer services to track the item which had been omitted from the delivery and so arranged for a new order to be placed. She was very helpful and did give me her name but unfortunately i cant remember it.
13 listopada 2024
Odpowiedź od FatFace - EASTBOURNE
Hello Sue
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was quick and easy
29 października 2024
Odpowiedź od FatFace - EASTBOURNE
Hello Celia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My husband loved the turtle shorts that…
My husband loved the turtle shorts that I got for him so much that he’s bought another pair! FatFace shorts fit him perfectly and he was delighted that they were still on sale when he got his second pair.
18 sierpnia 2024
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Not overpackaged
Not overpackaged. Recycled. Arrived at the store within the advertised timescale. Easy to collect from store. Quality very good.
17 sierpnia 2024
Odpowiedź od FatFace - EASTBOURNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient service (click and collect…
Efficient service (click and collect from local store).
Great quality sweatshirt.
14 sierpnia 2024
Odpowiedź od FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very nice and comfortable is all
I like this store. Everything in it is super high quality, comfortable and practical
11 sierpnia 2024
Odpowiedź od FatFace - EASTBOURNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order and look forward to welcoming you back soon!
Take care.- GM
Quality products
Quality products, well made. Delivered earlier than expected which was very helpful.
Downside is that on line products via Klarna or Clearpay cannot be returned or exchanged in store. This is a pain as I like to exchange rather than refund.
15 lipca 2024
Odpowiedź od FatFace - EASTBOURNE
Hello Lesley
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another positive online purchase
Quick and easy online pick up at my local store. Helped by friendly and efficient store staff.
20 lipca 2024
Odpowiedź od FatFace - EASTBOURNE
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting for my order 10 days later
Ten days later and I am still waiting for my purchase to be delivered to my nearest store …..,
23 czerwca 2024
Odpowiedź od FatFace - EASTBOURNE
Hi Susie, thank you for taking the time to leave a review. We're so sorry you haven't received your order yet - I can see that you've been in contact and a staff member has reached out to you regarding this case. If you need any further assistance, please don't hesitate to get in touch. Take care, CD
Although I love my Purchases I'm still…
Although I love my Purchases I'm still waiting fir my reimbursement to go into my account from my retured item to the Eastbourne shop
11 czerwca 2024
Odpowiedź od FatFace - EASTBOURNE
Hello Joanna,
Thank you for your review.
I can see a refund of £47.20 was processed 20/6/2024 and should be showing in your account now. If you experience further issues please contact customerservices@fatface.com
Have a good day!
Take care, ED
We love FatFace
We love FatFace. Great products. Very good quality and lovely style. We love the colours, design and all.
5 czerwca 2024
Odpowiedź od FatFace - EASTBOURNE
Hello Dee
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Click and collect delivery …
Click and collect quick and reliable as always. Very pleased with my flip flops !
31 maja 2024
Odpowiedź od FatFace - EASTBOURNE
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new flip flops and that you find click and collect to be a reliable service. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great summer shirt
Great summer shirt. Loose fitting, cool and washes well. Shirt arrived very quickly too.
6 czerwca 2024
Odpowiedź od FatFace - EASTBOURNE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new shirt and that that fits great and arrived quickly. I hope you continue to love our products as much as we do.
All the best, MM
Great clothes
Great clothes, great service as per usual :) staff member went out of her way to help me as I was struggling with my bags and stick.
27 maja 2024
Odpowiedź od FatFace - EASTBOURNE
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and received such great service. We look forward to welcoming you back soon!
Take care.- GM
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