Both local store (East Grinstead) and click & collect at FatFace are great. FF clothes are my favourite…I’d like more offers or maybe a loyalty scheme!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make... Zobacz więcej
Reakcja na opinię
Took my daughter in laws mother to today’s glass fusion class run by Jayne. We had an amazing time making three unique glass pieces each. Jayne’s resources are plentiful ( sometimes it’s hard to... Zobacz więcej
Reakcja na opinię
Once again thank you Alexandra for all your help this afternoon. It is always a lot of fun shopping in Fat Face, I will be looking forward to wearing the Ebby cream blouse with the skirt I bought last... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
5/11 London Road, RH19 1AL, East�Grinstead, West Sussex, Zjednoczone Królestwo
- 01342 327074
4,9
Doskonała
188 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great clothes and build quality
Got stitched up good and proper, ordered some jeans on line, tried them on, shop worker said they look good this colour jumper would look good with those, so tired it on “that colour really suit you” and it did.
Then the wife says this shirt would also go well.
Any way £150 later I walked out with a full bag.
Thank you East Grinstead
16 lutego 2025
Opinia niezależna
Odpowiedź od FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - it sounds like you really treated yourself! -LE
Keeping me informed about my order
Keeping me informed about my order. Telling me when I can collect it. Helpful staff when I had a query which was sorted very promptly. Helpful staff in shop.
13 stycznia 2025
Odpowiedź od FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Had such a lovely experience today in…
Had such a lovely experience today in store with Alex! I had an issue with my e-voucher, and she stayed with me for ages, calling all manner of people, to make sure I got my items :) Thank you so much for taking such care of me, you were lovely :)
9 stycznia 2025
Opinia niezależna
Odpowiedź od FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online Purchases
Several online orders recently, one of which was delayed but emails kept me posted so not a problem. Staff at the East Grinstead branch are always very cheerful and helpful.
23 grudnia 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went to Fatface in East Grinstead…
Went to Fatface in East Grinstead today, as always a lovely, chilled out experience. Special shout out to Alex and Sharon, they both helped me in my hour of need, and were patient, kind, fun, and lovely.
21 grudnia 2024
Opinia niezależna
Odpowiedź od FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fatface
Love Fatface. Shopping in-store in East Grinstead is a pleasure. Staff are always friendly and so helpful.
11 grudnia 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My Very Own SANTA
Having been unable to order an item online ( size not available)I phoned my local store EAST GRINSTEAD to see if they had stock available.No they didn't, but lovely Lauren ( my very own SANTA ,this is for a Christmas present) told me she could Order the item online for me to collect on Wednesday. I have now been to the store, ordered and paid. I am a VERY happy customer. All the staff were very friendly. This was late on Sunday afternoon. All credit to the staff at Fatface EG
1 grudnia 2024
Opinia niezależna
Odpowiedź od FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I popped in to my local FatFace store…
I popped in to my local FatFace store as I’d seen a top online that I wanted to try on for size. Unfortunately the top I thought I wanted wasn’t available but I tried on one that was similar but I wasn’t sure about the colours. This is when Alex introduced herself to me. She couldn’t have been more helpful. As a busy 50 year old I’ve lost a bit of confidence in what suits me but she was so knowledgeable about the clothes that I came away with a top that initially was quite out of my comfort zone. Once home I tried it on to show my teenage daughters who I knew would be brutally honest and they loved it. I can honestly say it’s become one of my favourite items to wear. I can’t thank Alex enough, it was such a wonderful shopping experience and I’m looking forward to going back so she can push me out of my comfort zone even further!
18 października 2024
Opinia niezależna
Odpowiedź od FatFace - EAST GRINSTEAD
Thank you so much for your lovely review after your visit to East Grinstead. It sounds like Alex ticked all the boxes, and I'm so pleased to hear that you had such a wonderful time in store. I will make sure that this message is passed to Alex.
Take care, LE
I love my new navy blouse
11 listopada 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Just popped into the east grinstead store. Was served by Alex who gave great advice on styles and sizes. Came away very happy with all purchases. Really nice to have staff that are so helpful and friendly...Will be back !
2 października 2024
Opinia niezależna
Odpowiedź od FatFace - EAST GRINSTEAD
Hi there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - this is great to hear. Take care, LE
A feel good experience
A great place to shop. You’re always met with a smile & the shop rings with chat & laughter. The displays are fresh & well laid out with room to move freely around the shop. Alexandra & her colleagues are happy to offer advice about ‘styling’ your buys.
19 września 2024
Opinia niezależna
Odpowiedź od FatFace - EAST GRINSTEAD
Good morning,
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - this is great to hear. Take care, LE
Perfect
Click and collect order to local store very quick in arriving. Staff in shop very helpful , tried on in store and returned one out of the four ordered . This was immediately refunded in store.
14 sierpnia 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Perfect fit bought my normal size love…
Perfect fit bought my normal size love the design bought in 3 colours
28 czerwca 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item and we look forward to welcoming you back soon!
Take care.- GM
Recommend a visit
The staff at the East Grinstead store are always very friendly and know the products so well. Although I only made a relatively small purchase in the shop today I received a great deal of help and was made to feel really valued. Huge thanks to Helen and Victoria. Highly recommend a visit if you’re in town.
2 lipca 2024
Opinia niezależna
Odpowiedź od FatFace - EAST GRINSTEAD
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very very quick and easy
Very very quick and easy
The staff at the east Grinstead store are lovely
6 czerwca 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
I gave only 3 stars because plastic is…
I gave only 3 stars because plastic is still being used. (Only about 17% recyclable ever actually gets recycled).
The clothes are very nice and good value, and the assistants in the shop are excellent - kind and helpful.
3 czerwca 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your 5* review.
I'm sorry to read this. I'll make sure to pass your feedback on to the appropriate department
However, we are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Helpful staff
25 kwietnia 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hi there,
Thank you for taking the time to leave your review.
I am pleased to hear you found our Crew to be helpful! Thank you for your positive feedback.
Take care. -GM
Odpowiedź od FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service from the East Grinstead…
Great service from the East Grinstead store,helpful and friendly staff added to an enjoyable experience
23 kwietnia 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly & helpful staff
There is always a warm welcome at my local store & the staff are very helpful & knowledgeable. They are very friendly & take the time to listen to their customers.
19 kwietnia 2024
Odpowiedź od FatFace - EAST GRINSTEAD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.