Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... Zobacz więcej
Lokalizacja
Zmień lokalizacjęShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... Zobacz więcej
Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... Zobacz więcej
Reakcja na opinię
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, Zjednoczone Królestwo
- 01179 500638
4,8
Doskonała
231 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
What an ace team
What an ace team! They went to the stick room to find what I needed and were really helpful. Gay it and Clair are stars!
3 sierpnia 2023
Opinia niezależna
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Good Afternoon Katy,
Thank you for your positive feedback! I am so happy to hear you had a great experience in our cribbs causeway store, I have passed this feedback on.
Kind Regards, JW
Fast responses and lovely product
Fast responses and lovely product: a beautiful pair of gloves to give to a friend.
23 lipca 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Flawless service in store
Managed to exchange an item (to a different size) I had delivered with ease. No issues.
8 lipca 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hi Rob
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Service 👍
17 czerwca 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I bought a pair of Capri Sway Denim…
I bought a pair of Capri Sway Denim trousers. The fit is perfect for me. Just below the knee and cut to a high standard as usual. My only gripe is that when browsing the store they had limited size 10 clothes which is frustrating. Staff great and helpful.
16 czerwca 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for the great feedback.
I am so pleased to hear that you love your new items from us.
I hope you have a great day!
EP
No quibbles, just an excellent experience
One of the polo shirts I received from an internet order had what looked like bleach stains down the front. Fat Face are unable to exchange items via mail, so I called the Cribbs Causeway store to see what they had in stock. the could not have been more helpful, putting a new polo shirt aside for me and having it ready straight away when I got into the store. No quibbles, just an excellent experience.
11 czerwca 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback! Take care – CD
Amazing customer service
The playsuit I bought is gorgeous, really well fitted and super comfy. Hard to find playsuits for us taller ladies and this one is perfect! Had an issue with deliver to start with but the customer service I received was 2nd to none and really quickly resolved. Very happy customer!
27 maja 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the jumpsuit you purchased. We hope you continue to enjoy shopping with us. Take care – KS
great experience
9 maja 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hi Geetika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I'm still waiting for the item .
6 maja 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us regarding this matter? I have emailed you to try and help resolve this.
In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. CD
No confirmatory email to confirm my…
No confirmatory email to confirm my order had been received or that the order had arrived on store.
6 maja 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hi Debbie
Thank you for taking the time to leave your review. I am sorry to hear that you didn't receive an email regarding your order. I will be sure to pass your feedback on.
If you have any further queries, please do email us on customerservices@fatface.com
Thank you, LE
Quality items at a bargain price!
4 maja 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Enjoyable Experience
Everyone was very helpful and enjoyed the experience of shopping in FatFace.
17 kwietnia 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Love fat face
I can always find something I like at fat face. I love my new pj bottoms that I bought in the shop and my rain coat that I bought on line.
Thanks FatFace
24 kwietnia 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Easy on line ordering and selection of…
Easy on line ordering and selection of store.
Hassle free collection from store.
Item is perfect, fit is excellent, colour is subtle and perfect for spring.
26 kwietnia 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great styles and fabrics
Great styles and fabrics. Pleasant staff in store always helpful.
23 kwietnia 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
I love fat face and literally all my…
I love fat face and literally all my clothes are from your shop but I could have bought several dresses today inc Aubrey vine and Vivvie if it wasn’t for the gapping cross over on the bust area. Being big busted we need more than one button at the top to stop it from gapping maybe a couple more down the slope area. Also the fabric on the Stevie dress behind the buttons need to be wider so we don’t flash our girls. I literally could have spent a fortune yesterday. Also Rachel in your Bristol Cribbs Causeway store is amazing every time I go in there. She’s always so helpful and goes out of her way to find me clothing she thinks will suit me and always gives me honest opinions on outfits I true on. You need more staff like her.
29 kwietnia 2023
Opinia niezależna
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hello Diane , Thank you for your feedback the crew at the Cribbs Causeway store. It is so wonderful to read about the great experience you had instore.
Take care - KS
Easy ordering and collection. Fabulous jeans!
My size wasn't in store so they checked for me whether my size was available online (which it was). I ordered the correct one and collected in store a few days later. Easy!
25 marca 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Good afternoon, P Shaw
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
The staff were so friendly and helpful.
28 marca 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Hi Nicola,
Thank you for your lovely 5 start review.
Very happy to hear this. Have a lovely day!
Take care,
SK
Fantastic customer services from Andy…
Fantastic customer services from Andy who went above and beyond to help us find the correct size and style. Warm, friendly and helpful. What more can you ask for? Extremely satisfied customer, thank you.
5 kwietnia 2023
Opinia niezależna
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to leave your review. I am so pleased that you had such a great experience in the Cribbs Causeway store and please be assured that your lovely comments will be passed on to the team there.
Take care, MM
I ordered a sweatshirt.
I ordered a sweatshirt on a Wednesday and I was able to pick it up the following Monday. The sale price was good and the sweatshirt is good too.
28 marca 2023
Odpowiedź od FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new sweatshirt and that this arrived quickly in store for collection. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Doświadczenie Trustpilot
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