I was in the Cork Fat Face store this morning. It is always such a lovely experience with the staff friendly and helpful. Everything is well presented and store nicely organised. Summer clothes and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Easy to navigate website, fast delivery(for online). Good value and always a quality product. All Fatface clothes can be washed and rewashed without issue. However, the price displayed should be... Zobacz więcej
Reakcja na opinię
I recently purchased a dress online but when it arrived I decided I would prefer it slightly longer in length. Retuned it to the shop, instant refund & reordered it online. The assistant apologised th... Zobacz więcej
Reakcja na opinię
Had a delivery just before Christmas and unfortunately the coat I'd ordered did not suit at all. The coat itself was just beautiful but my height of 5 2" made it almost floor length! I returned it t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
47 Princes Street, Unknown, Cork, Cork, Irlandia
- 00353 21 4226016
4,7
Doskonała
60 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great quality, great store experience, average customer service via online
I am delighted with my coat - colour and quality. I found the girls in the store in Cork very helpful, when I was due a refund for a delivery delay. The online customer service were not as helpful. I am very grateful for the raincoat. Fab :)
14 listopada 2023
Odpowiedź od FatFace - CORK
Good Afternoon Orla,
Thank you for taking the time to leave us a review!
I am so glad to hear that our staff in our Cork store was helpful! I will make sure this feedback is passed on to them! We really hope you are enjoying the raincoat!
We appreciate all feedback whether it be good or bad as this helps us shape our service for our customers.
Kind Regards, JW
Fat face is a lovely shop and works…
Fat face is a lovely shop and works very well online. Ordered a Christmas jumper and it arrived...all perfect and no hassles
11 listopada 2023
Odpowiedź od FatFace - CORK
Good Morning Kerry,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Kind Regards, JW
Nothing received
6 listopada 2023
Odpowiedź od FatFace - CORK
Good afternoon, Christine.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your order.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this matter? I have emailed you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Embroidered Blouse
A very friendly shop. The staff are great and so helpful. Caroline the manager is great for advice and always engages with the customers
4 listopada 2023
Odpowiedź od FatFace - CORK
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great staff
Great staff. Always accommodating, it is always a pleasure to shop there.
14 września 2023
Odpowiedź od FatFace - CORK
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
My size was in the shop!My size was available in shop on that…
My size was available in shop on that particular day. This is unusual as I take size 6 ans this size is rarely available in the shop. The attitude of the assistant was wonderful so my experience was very positive as she was so helpful and patient.
6 września 2023
Odpowiedź od FatFace - CORK
Thank you for your 5* review regarding your recent visit to our Cork store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Big Fan
I recently purchased a dress online but when it arrived I decided I would prefer it slightly longer in length. Retuned it to the shop, instant refund & reordered it online. The assistant apologised that she was unable to place the order for me because their sale had not ended but she did check that the longer dress was in stock. All good,I am now very happy with my preferred length & most satisfied with the customer service in store & online.
7 września 2023
Odpowiedź od FatFace - CORK
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Not delivery notification
I didnt get a notification of delivery day.
Eventhough I kept tracking the parcel it didnt show a delivery day so I missed the delivery at home and had to collect from the Post Office.
One item didnt fit me and now I cant exchage it as they told me in the shop it is overdue the 15 days of exchange .
24 sierpnia 2023
Odpowiedź od FatFace - CORK
Hello Monica
Thank you for your review.
Royal Mail send out a 2 -4 hour time slot on the day of delivery. I do apologise if you didn't spot this.
I can also confirm that we clearly state on our website that our returns policy is 30 days for full priced items, and 15 for sale.
Thank you, LE
Odpowiedź od FatFace - CORK
Good Morning Mary,
Thank you for taking the time to leave us a review.
I am so happy to hear you had such a positive experience whilst using our website! We hope you love your FatFace items!
Have a great day! - JW
Odpowiedź od FatFace - CORK
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Staff very helpful
I wanted to buy boots but they hadn't my size so the staff member told me to go online and order them.Very helpful.
17 sierpnia 2023
Odpowiedź od FatFace - CORK
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fantastic
Great clothes really high quality and they are reasonably priced as well they have a great range of styles and colours whether you’re in store or shopping online
19 sierpnia 2023
Odpowiedź od FatFace - CORK
Good Afternoon,
Thank you for your feedback regarding your recent purchase. I am pleased to read that both your online shopping experience and in-store experience was a positive one and hope you look forward to shopping with us in the future.
Have a great day! - JW
Odpowiedź od FatFace - CORK
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - CORK
Good Morning Ruth, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new items. Take care - JW
Odpowiedź od FatFace - CORK
Good Morning Joan, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Lovely helpful and friendly staff
Lovely helpful and friendly staff. A good range of products and nice designs
30 lipca 2023
Odpowiedź od FatFace - CORK
Good Afternoon Lucia,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend - JW
Still waiting for a refund.
Bought trousers online and returner to a store in Cork, Ireland. They advised me the money will go back to my account within 7 days. We are now 8 weeks further and no payment received. Spent multiple hours talking to them via phone and email, and they said it is an issue with my bank. Called my bank and they told me a repayment was never added or requested. Will not buy something here again.
13 maja 2023
Opinia niezależna
Odpowiedź od FatFace - CORK
Hello,
Thank you for taking the time to leave your review.
I can see you have been in touch with us, and I can see that we have confirmed that your refund has been processed, and we have also sent you letters from our payment provider confirming this has been issued.
We have advised you to contact your bank but we have not heard back from you regarding this.
Thank you, LE
I'm a wheelchair user
I'm a wheelchair user, the staff couldn't be more helpful. I have always loved the quality of fatface clothing.
9 maja 2023
Odpowiedź od FatFace - CORK
Hi Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient service
15 kwietnia 2023
Odpowiedź od FatFace - CORK
Hi Anthony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
V quick delivery service
12 kwietnia 2023
Odpowiedź od FatFace - CORK
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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