Banner for FatFace - CORK

FatFace - CORK Recenzje 60

Wynik TrustScore: 4.5 na 5

4,7

47 Princes Street, Unknown Cork, Cork, IE


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was in the Cork Fat Face store this morning. It is always such a lovely experience with the staff friendly and helpful. Everything is well presented and store nicely organised. Summer clothes and... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Easy to navigate website, fast delivery(for online). Good value and always a quality product. All Fatface clothes can be washed and rewashed without issue. However, the price displayed should be... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently purchased a dress online but when it arrived I decided I would prefer it slightly longer in length. Retuned it to the shop, instant refund & reordered it online. The assistant apologised th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had a delivery just before Christmas and unfortunately the coat I'd ordered did not suit at all. The coat itself was just beautiful but my height of 5 2" made it almost floor length! I returned it t... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. Sklep z dodatkami
  3. Sklep z odzieżą męską
  4. Sklep z odzieżą damską

Napisane przez firmę

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

60 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Great quality, great store experience, average customer service via online

I am delighted with my coat - colour and quality. I found the girls in the store in Cork very helpful, when I was due a refund for a delivery delay. The online customer service were not as helpful. I am very grateful for the raincoat. Fab :)

14 listopada 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Afternoon Orla,

Thank you for taking the time to leave us a review!

I am so glad to hear that our staff in our Cork store was helpful! I will make sure this feedback is passed on to them! We really hope you are enjoying the raincoat!

We appreciate all feedback whether it be good or bad as this helps us shape our service for our customers.

Kind Regards, JW

Oceniono na 4 z 5

Fat face is a lovely shop and works…

Fat face is a lovely shop and works very well online. Ordered a Christmas jumper and it arrived...all perfect and no hassles

11 listopada 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Morning Kerry,

Thank you for taking the time to leave us a review!

It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Kind Regards, JW

Oceniono na 1 z 5

Nothing received

6 listopada 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good afternoon, Christine.

Thank you for taking the time to leave us your review and I am sorry to read that you have not received your order.

I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this matter? I have emailed you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB

Oceniono na 5 z 5

Embroidered Blouse

A very friendly shop. The staff are great and so helpful. Caroline the manager is great for advice and always engages with the customers

4 listopada 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Oceniono na 5 z 5

Great staff

Great staff. Always accommodating, it is always a pleasure to shop there.

14 września 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Oceniono na 5 z 5

My size was in the shop!My size was available in shop on that…

My size was available in shop on that particular day. This is unusual as I take size 6 ans this size is rarely available in the shop. The attitude of the assistant was wonderful so my experience was very positive as she was so helpful and patient.

6 września 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Thank you for your 5* review regarding your recent visit to our Cork store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Oceniono na 5 z 5

Big Fan

I recently purchased a dress online but when it arrived I decided I would prefer it slightly longer in length. Retuned it to the shop, instant refund & reordered it online. The assistant apologised that she was unable to place the order for me because their sale had not ended but she did check that the longer dress was in stock. All good,I am now very happy with my preferred length & most satisfied with the customer service in store & online.

7 września 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Oceniono na 2 z 5

Not delivery notification

I didnt get a notification of delivery day.
Eventhough I kept tracking the parcel it didnt show a delivery day so I missed the delivery at home and had to collect from the Post Office.
One item didnt fit me and now I cant exchage it as they told me in the shop it is overdue the 15 days of exchange .

24 sierpnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Hello Monica

Thank you for your review.

Royal Mail send out a 2 -4 hour time slot on the day of delivery. I do apologise if you didn't spot this.

I can also confirm that we clearly state on our website that our returns policy is 30 days for full priced items, and 15 for sale.

Thank you, LE

Oceniono na 5 z 5

perfect

easy to navagate the web page
perfect

28 sierpnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Morning Mary,

Thank you for taking the time to leave us a review.

I am so happy to hear you had such a positive experience whilst using our website! We hope you love your FatFace items!

Have a great day! - JW

Oceniono na 5 z 5

Great quality clothes

Great quality clothes. Easy refund policy. Lovely staff.

27 sierpnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Oceniono na 5 z 5

Staff very helpful

I wanted to buy boots but they hadn't my size so the staff member told me to go online and order them.Very helpful.

17 sierpnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB

Oceniono na 5 z 5

Fantastic

Great clothes really high quality and they are reasonably priced as well they have a great range of styles and colours whether you’re in store or shopping online

19 sierpnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Afternoon,

Thank you for your feedback regarding your recent purchase. I am pleased to read that both your online shopping experience and in-store experience was a positive one and hope you look forward to shopping with us in the future.

Have a great day! - JW

Oceniono na 5 z 5

It was delivered within a few days

It was delivered within a few days! As specified!

16 sierpnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Oceniono na 5 z 5

Excellent quality clothes and fast…

Excellent quality clothes and fast delivery

4 sierpnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Morning Ruth, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new items. Take care - JW

Oceniono na 5 z 5

Excellent quality .

Excellent quality .
Delivered promptly.
Delighted .
Thank you.

30 lipca 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Morning Joan, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW

Oceniono na 5 z 5

Lovely helpful and friendly staff

Lovely helpful and friendly staff. A good range of products and nice designs

30 lipca 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Afternoon Lucia,

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend - JW

Oceniono na 1 z 5

Still waiting for a refund.

Bought trousers online and returner to a store in Cork, Ireland. They advised me the money will go back to my account within 7 days. We are now 8 weeks further and no payment received. Spent multiple hours talking to them via phone and email, and they said it is an issue with my bank. Called my bank and they told me a repayment was never added or requested. Will not buy something here again.

13 maja 2023
Opinia niezależna
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Hello,

Thank you for taking the time to leave your review.

I can see you have been in touch with us, and I can see that we have confirmed that your refund has been processed, and we have also sent you letters from our payment provider confirming this has been issued.

We have advised you to contact your bank but we have not heard back from you regarding this.

Thank you, LE

Oceniono na 5 z 5

I'm a wheelchair user

I'm a wheelchair user, the staff couldn't be more helpful. I have always loved the quality of fatface clothing.

9 maja 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Hi Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Very efficient service

15 kwietnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Hi Anthony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

V quick delivery service

12 kwietnia 2023
Logo FatFace - CORK

Odpowiedź od FatFace - CORK

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej