I visited Fatface this afternoon, Thursday 18th June around 3.30pm The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable en... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the sto... Zobacz więcej
Reakcja na opinię
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Zobacz więcej
Reakcja na opinię
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Zjednoczone Królestwo
- 01245 266696
4,8
Doskonała
145 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing customer service!!!
Amazing customer service!!!
Two stores went above and beyond when I needed a different sized item of clothing that was out of stock online, which I needed very quickly.
18 lipca 2022
Odpowiedź od FatFace - CHELMSFORD 2
Good afternoon, Laura
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our stores.
Enjoy the rest of your day and stay safe. JB
A special shop !!
Often pop in and often find real gems !! A cotton shirt......a beautiful cardigan.........not always but sometimes.....then its extra special !!!
16 lipca 2022
Odpowiedź od FatFace - CHELMSFORD 2
Hi Rhena,
Thank you for your 5* review. We love to hear that you are happy with your new purchase and the service you have received. Many thanks-AB.
Great service
A big thank you to Michael in your Chelmsford store.
Great service. Calm, friendly efficient.
3 lipca 2022
Opinia niezależna
Odpowiedź od FatFace - CHELMSFORD 2
Good Morning
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Chelmsford store. Please be assured that I will pass this onto the crew members involved.
Have a good week!
EP
Odpowiedź od FatFace - CHELMSFORD 2
Good morning,
Thank you for leaving us this review about your shopping experience with us, it is so nice to hear such positive comments about the quality and service you received. Take care, - ES
Thank you for being a loyal customer of ours!
Superb.
Superb., Brilliant.. We have been purchasing Fatface clothes since 1988 .. and in those days we had to travel to the West Country from the South of England . So its proof in the pudding how excellent the customer service is, coupled with excellent quality of clothes’ A huge thank you.. FATFACE ..
15 czerwca 2022
Odpowiedź od FatFace - CHELMSFORD 2
Good morning, Kay
Thank you for being a loyal customer of ours! It's great reading such positive comments about the quality and service you received. We hope you love your new items and continue to enjoy shopping with us
Have a great day! JB
Returned a couple of items that I had…
Returned a couple of items that I had ordered on-line and purchased 2 more items. All dealt with promptly by the assistant who was very friendly.
11 czerwca 2022
Odpowiedź od FatFace - CHELMSFORD 2
Hi Viv, thank you for your lovely review on the Chelmsford Store. This is really great to hear that they could help you out. Take care, LE
I absolutely love my dress
I absolutely love my dress, it is super comfy, stylish and flattering. I teamed it with trainers and a denim jacket and received lots of compliments. It made me feel girly, confident and fun. It washes well, it does need ironing - but I won’t hold that against it! Lol it’s a little pricey but you really do get what you pay for in terms of quality most of the time and it really does feel well made and well designed. The stripes go all the right ways to be flattering and the pockets are a massive bonus!
7 maja 2022
Odpowiedź od FatFace - CHELMSFORD 2
Hi Samantha, thank you for your 5* review - I am so pleased to hear that you have had a positive shopping experience, this is wonderful! LE
Ladies Wear
Always a fabulous range of well designed and made clothing
And,what I call a " proper sale " !!
6 maja 2022
Odpowiedź od FatFace - CHELMSFORD 2
Hi Marianna
Thank you for your kind words. We are glad that you love the fabulous range that we have. Kind regards DW
Excellent customer service here at the…
Excellent customer service here at the Chelmsford branch, nothing is to much trouble, very helpful.
13 marca 2022
Opinia niezależna
Odpowiedź od FatFace - CHELMSFORD 2
Hi Les
So good to hear you enjoyed your experience of our Chelmsford store. Thank you for feeding this back to us which will be passed onto them. We look forward to seeing you in there again in the future. I hope you're having a good day. MJ
Chelmsford store………Visited to bring…
Chelmsford store………Visited to bring back a return and left with 2 more items! Served by a lady with short blonde hair very chatty, helpful and knew her stuff. Bought 2 items I wasn’t planning on simply because of her excellent customer service and the fact it looked great on her as she was wearing one of the items! Will definitely be back thank you
13 marca 2022
Opinia niezależna
Odpowiedź od FatFace - CHELMSFORD 2
Hi Alannah
So great to hear about your experience in our Chelmsford store. Thank you for taking the time out to feed this back to us. I'm glad you came away with two quality items. I will pass your comments onto the team down there, they will really appreciate what you've said. Have a lovely evening. MJ
The Chelmsford team
The Chelmsford team (Debbie, Deb & Jo S) are a credit to the Fat Face family! Always so helpful and friendly, they go above and beyond to help their customers! Shopping in there is a really positive experience.
22 stycznia 2022
Opinia niezależna
Odpowiedź od FatFace - CHELMSFORD 2
Good Afternoon Jodie
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Chelmsford store. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a lovely weekend.
- EP
Website better than in store this time.
The online presence seems better at providing products than the store, although they had no stock of the item I wanted & were unable at the time to order it for me- even they tried to be helpful.
Maybe it's just the way of the world now?
But I got what I needed from the website & delivered quickly even if only notified 30mins before it turned up !
30 listopada 2021
Odpowiedź od FatFace - CHELMSFORD 2
Hi David,
Thank you for taking the time to leave us your review.
We are glad to hear you are happy with your online experience.
Merry Christmas! - ES
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.