I ordered an item on-line and it was ready to collect on the chosen date and actually before the time specified. When I went to collect, I could not get on-line to bring up the email containing the or... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jane! What can I say! You assisted with my enquiry on the phone in the morning, not only reserved a dress in store for me but also rang other stores on my behalf to find other size availability. Your... Zobacz więcej
Reakcja na opinię
I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... Zobacz więcej
Reakcja na opinię
Easy to order online, click and collect from local stores…..both visited recently. Staff very friendly, helpful and efficient. Great experience Dress is lovely and well priced. As described on websi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, Zjednoczone Królestwo
- 01256 352103
4,8
Doskonała
180 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Love this shop
Love this shop, the quality and style of the clothes sold at Fatface is second to none.
This is my favourite clothes shop
25 sierpnia 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Good quality and good service
22 sierpnia 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Speedy deliver to store for collection.
Speedy deliver to store for collection.
Top true to size.
Love the pattern
8 sierpnia 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Keep it up FatFace
Simple to order, quick to arrive for collection in store where I was greeted by very polite and helpful staff. Lovely products as always.
7 sierpnia 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Thank you so much for your 5* comments. We deeply appreciate your comments and this will be fed back to our amazing team in store! - RS
Great quality
Great quality, natural fibres, I’m very happy with my purchases! Thanks Fatface!
7 sierpnia 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Odpowiedź od FatFace - BASINGSTOKE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent service
Excellent service! Friendly approach and good advice, Thank you!
9 sierpnia 2023
Opinia niezależna
Odpowiedź od FatFace - BASINGSTOKE 2
Good Morning Lili, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
The clothes are of high quality and…
The clothes are of high quality and attractive design. Customer service is superb, friendly, helpful and knowledgeable. Shopping in Fat Face is a very positive experience.
29 czerwca 2023
Opinia niezależna
Odpowiedź od FatFace - BASINGSTOKE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FRESHNESS.
Fresh looking summer dress which fits well and is comfortable to wear.
Love the material and the pattern. Very happy with my purchase.
18 czerwca 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Hi Mary
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes and great people.
I have been buying most of my clothing from Fat Face and a lot of it from this store. The clothes are great as are the people who work there. Makes for an excellent shopping experience.
2 maja 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - BASINGSTOKE 2
Good Afternoon Jackie
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Return an online order
I had to return the dress I had ordered online as it was not the right size for me. The return process was very smooth and simple and the staff very courteous and helpful
25 kwietnia 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Good afternoon, Misbah
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Great company
I had bought lots of clothes in the sale in two sizes as never quite sure which would be best fit. I went to store to return unwanted items.
Staff were very helpful and I browsed while they sorted returns.
Found some lovely new things to buy. It’s so much nicer in store but not so many choices.
Staff were very efficient and friendly.
A great experience.
23 kwietnia 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Basingstoke store - this is great to hear. Take care, BP
Smiley cashier
15 kwietnia 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent
Excellent the assistant was very friendly and took the time to discuss different options on my choice of clothes. Thank you
30 marca 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Hello Angela, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Nice pair of chinos
Ordered these chinos on line.
Delivery was made within the time stated.
The chinos have a nice feel and seem to be well made.
Unfortunately they were slightly too big for me but then that was due to me losing weight over the last few months. I took the chinos back to store and exchanged them for a smaller size. Pleasant staff in store.
30 marca 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Good morning,
Thank you for taking the time to leave you review. I am pleased that you found delivery to be quick and that you were able to easily exchange the chinos in store. I am especially pleased that you found the crew in our Basingstoke store to be pleasant and I hope you continue to have a great shopping experience with us.
Take care, MM
Amazing helpful staff
Bought three items for my husband’s birthday and the two guys were undaunted when they acted as my personal shoppers! Nothing was too much trouble. Highly recommend.
25 marca 2023
Odpowiedź od FatFace - BASINGSTOKE 2
Hello, Thank you for your feedback the crew at the Basingstoke store. It is so wonderful to read about the great experience you had instore
Take care - KS
Odpowiedź od FatFace - BASINGSTOKE 2
Hi Linda, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant Customer Service
12 listopada 2022
Odpowiedź od FatFace - BASINGSTOKE 2
Hi Roxeen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.