Last Sunday, May 17th, I was at the FatFace store in Aberdeen to buy some shirts and left my glasses in the fitting room. I only realized it after I had already returned to my hometown. I contacted th... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... Zobacz więcej
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Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... Zobacz więcej
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Dreadful - don’t go near this company. Order t-shirts for my holiday but didn’t arrive in time. Had an email half way through my holiday to say that ‘thank you for returning them’. That is a compl... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, Zjednoczone Królestwo
4,7
Doskonała
328 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FatFace - ABERDEEN 4
Good afternoon, Jennifer.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Odpowiedź od FatFace - ABERDEEN 4
Hi Gloria, thank you for taking the time to review. We're sorry that the fit wasn't quite right for you. I've passed the feedback on to our design team for their awareness. We hope we can provide 5 star clothing in the future! Take care, CD
Items arrived fast good quality
1 maja 2024
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - ABERDEEN 4
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Aberdeen store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Odpowiedź od FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Very happy with my clothes,good…
Very happy with my clothes,good quality,good length, good real size.Big thank you.
27 kwietnia 2024
Odpowiedź od FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and we look forward to welcoming you back soon!
Take care.- GM
Never disappoints
Never disappoints. Good quality hand bag, made even better by being in the sale 😀 Quick postage.
23 kwietnia 2024
Odpowiedź od FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Paisley top
I ordered a size 12 but when I picked it up in store the top was too big, however when I took it back the gentleman was really helpful and luckily there was a size 10 in stock which was great
30 kwietnia 2024
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very friendly helpful staff.
Very friendly helpful staff.
Good layout of shop and clothes are easy to look around.
13 kwietnia 2024
Odpowiedź od FatFace - ABERDEEN 4
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Aberdeen store.
Take care, JB
The pick of the order was really easy…
The pick of the order was really easy however i found it inconvenient that i could not return the item to the store and i had to send it back. Haven’t heard about my refund yet.
8 kwietnia 2024
Odpowiedź od FatFace - ABERDEEN 4
Hello Anna
Thank you for your review.
I am so sorry to hear about your recent experience with us.
We have to allow up to 14 days for a return to be received and processed in our warehouse, as soon as this has happened it will generate a email to let you know.
EP
Odpowiedź od FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Good service
9 kwietnia 2024
Opinia niezależna
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Odpowiedź od FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and that delivery to store was quick. I hope you continue to enjoy our products as much as we do.
All the best, MM
I was able to find what I was after…
I was able to find what I was after with help from the staff. I did however, buy the item from the online store.
22 marca 2024
Odpowiedź od FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a positive experience at one of our stores, and were able to order the item. We hope you love your purchase, and look forward to welcoming you back soon!
Take care. -GM
Got just what we wanted
26 marca 2024
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Beautiful top
My favorite top. The colors are gorgeous and it’s roomy without being too big. Runs true to size. Perfect for the summer.
25 marca 2024
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Yet again I am pleased with my…
Yet again I am pleased with my order,being Toney size 6. Fits me.
24 marca 2024
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service always happy to shop there
Good service ,staff always helpful happy to shop there
22 marca 2024
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
XXL perfect fit
Tried on jacket in store, surprisingly the XL was a bit neat. No XXLs in store, so ordered one online. It did take a wee bit longer than I thought to either ve delivered at store or for store to advise me it was in. But once email received, on going into store, staff couldn't have been more helpful. Allowed me to try it on and once happy, offered a bag, but happy to utilise the delivery bag.
22 marca 2024
Odpowiedź od FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Doświadczenie Trustpilot
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