Centurion Truck Rental LTD Recenzje 

296
•
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The accounts team are very knowledgeable and efficient. Any query is responded to quickly and in detail with a friendly touch. Just what you need to brighten your day in this fast paced environment.

Oceniono na 5 z 5

I had to hire a mini bus at very short notice (just before bank holiday weekend - half term). I didn't hold out much hope, but Falcon Bridgwater came through for us. The team were incredibly helpful a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I began to use Falcon during lock down. I had sold my car and needed transport occasionally, so hiring made sense. I was surprised how relatively cheap the smaller cars were to hire. They were alw... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having used Falcon twice I have no hesitation recommending them. From start to finish I have found them helpful and amenable , competitively priced , with a hassle free booking systems. Vans have both... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja wynajmu furgonetek

Napisane przez firmę

Centurion Truck Rental is one of the UK’s leading service providers in the field of commercial vehicle rental, leasing and contract hire. Established in the mid 1990’s Centurion have developed strong relationships in major UK industries including Transport, Retail and Manufacturing as well as having a strong presence with commercial SME’s. In recent times, Centurion also merged with sister companies, Falcon Vehicle Solutions, DMC Trailers, and DGC Vehicle Rental, all now under the Centurion name - creating one super rental business. Between our sites, from North to South, we now offer a complete range of HGVs, trailers, vans and cars for both rental and contract hire.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

296 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(296)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Professional, friendly. Tidy vehicles and good prices

This is the 4th time in 8 years that I have used Falcon.
Friendly, professional staff. Vehicles are new, clan and economical. You can drop keys off out of hours, which was really useful for us. Very reasonable prices too.
Highly recommended

22 lutego 2024
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you Mr Owen for your review and continued custom. We look forward to your next visit.

Oceniono na 5 z 5

Very easy and unfussy paperwork

Very easy and unfussy paperwork, lovely car for the price.

17 stycznia 2024
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you Mr Moss for your review and custom. Glad you enjoyed the car!

Oceniono na 5 z 5

Great experience renting from Falcon in…

Great experience renting from Falcon in Taunton. Ian, the person who dealt with me, was very helpful and very knowledgeable. He made the process dead easy. From start to finish it was a great experience. Could not recommend enough.

10 lutego 2024
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you Benjamin, I shall pass this feedback onto Ian. We hope to see you again.

Oceniono na 5 z 5

Had a one day van rental to assist with…

Had a one day van rental to assist with moving house. The service provided was very good and the staff were friendly and helpful.

Would highly recommend.

11 stycznia 2024
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you, Ben. We hope your house move went smoothly, enjoy!

Oceniono na 3 z 5

This was the first time using this…

This was the first time using this rental company as normally go for National providers. The customer service was good. There was a lack of flexibility with return time, anything past the return time automatically kicks into another 24hrs. Other National providers give a grace period of a couple hours. The vehicle had tyre pressure light come on. I phoned the breakdown number on the rental agreement. There was no answer. I then had to email. I received assistance by email advising to go check the tyre pressure. Although inconvenient I did this. The pressure light then came on again. It was concerning as this is why I needed a rental as my own vehicle was in the garage due to tyre pressure issues.
It was stressful and it felt like there was no accountability. I was told if I had 2-3hours to spare they could send someone out. I didn’t have that time as I was travelling with work and in between meetings. I ended up having to pay for an additional day as I drove slower getting home and wouldn’t make the return time. I wouldn’t say it was a great experience and unlikely I would return.

23 stycznia 2024
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

We appreciate you taking the time to provide us with feedback. Your input is vital as it helps us to enhance the quality of the services we offer.

Regarding the flexibility of our hire, it's important to note that our hires are booked in 24-hour blocks for insurance purposes. Anything outside of this time frame would affect our insurance policy. It's also worth mentioning that various companies use different providers, which may explain the differences in your experience.

We would also like to apologize for the inconvenience caused by the tyre pressure-related issues. All tyre pressures are verified as part of our pre-rental safety check before the vehicle is allowed to leave, however, it's possible that the vehicle may have picked up a slow puncture while in use, which was later detected by the sensors. Unfortunately, these faults are unforeseeable and can occur at any moment, with call-out times varying depending on your location in the country, so the time-frame for attendance can only be estimated.

We appreciate your feedback and apologize again for the inconvenience you’ve experienced during your hire.

Oceniono na 5 z 5

From entering the reception to…

From entering the reception to returning the vehicle I was given superb service and would 100% recommend Fakcons to anyone thinking of hiring a vehicle. Will definitely use again when needed. Thank you for a great experience.

26 stycznia 2024
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you, Stephen, for your rating and review. We look forward to delivering another great service for you again in the future.

Oceniono na 5 z 5

Brilliant staff and all around…first rate

Brilliant staff and all around excellent vehicles and service. I would not hire from anywhere else.

26 stycznia 2024
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you, James, for your ongoing business and review of our services. We look forward to seeing you again soon.

Oceniono na 5 z 5

Fantastic transaction from start to…

Fantastic transaction from start to finish. Staff very helpful and the vehicle immaculate. I would not hesitate to use Falcon Hire again in the future.

26 stycznia 2024
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you, Mark, for your review and 5* rating. We hope to see you again soon.

Oceniono na 4 z 5

Good professional service

Good professional service. Vehicle in good order & ready on time. Only 1 issue, is the length of time deposit takes to be reimbursed, 5>>10 days is extreme.

17 listopada 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you for your review and for rating our services. Concerning your comment about the deposit, please note that our business policy is to refund the deposit on the same day the vehicle is returned, or the next working day if it is returned outside of business hours. Any delays are dependent on the bank you use and how long they take to process the refund. We assure you that we do not hold the deposit for any longer than necessary.

Oceniono na 5 z 5

At last. car hire without the fuss!

Brilliant service. Fast, efficient and friendly. Falcom makes it so easy to book and collect the vehicle and a fast turnaround handing it back. Highly recommended!

14 listopada 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you for your review and rating, Helen. We very much appreciate your recommendation and we hope to see you again soon!

Oceniono na 5 z 5

Excellent service

Excellent service, just what you want.
Polite, efficient & friendly pickup with Josh,
Their vehicles looked good, new & clean, certainly the one I had for hire was fine with no problems.
It was great that I was able to drop the vehicle off at the time that suited me (outside of office hours),
A short courteous call the next day to refund my deposit finished it off.
Overall excellent service - thanks

6 listopada 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you for your excellent rating and review of our services!

Oceniono na 5 z 5

Great Service

Very slick service and good organisation.Most impressed with both Jordan and Josh .They are both helpful and nothing was to much trouble.Will use again for sure.

28 października 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you John, I will ensure this feedback is passed onto them both.

Oceniono na 5 z 5

Great service has always

Great service has always
Walk straight in sort paperwork
Check van over then on the road
Money paid back

25 października 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you for your continued custom, Tone. See you soon.

Oceniono na 5 z 5

Great customer service

Great customer service, friendly staff, always use their services and will in the future.

16 września 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you, Marlete, for your rating and review of our services.

Oceniono na 5 z 5

Really good customer service and well…

Really good customer service and well presented van; clean and no issues. Worked well for what I needed.

14 października 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you for your rating of excellent and your review, Andrew. We hope to see you again.

Oceniono na 5 z 5

A very high standard service at the…

A very high standard service at the Taunton branch of Falcon on Monday 9 October when I hired a Mercedes Sprinter van for a sofa move. The staff were polite, efficient and courteous as i signed off the pre-hire paperwork, inspected the vehicle and paid for the hire and a £500 deposit. The vehicle itself was in a smart condition and all prior knocks and dents were properly logged. The vehicle was fit for purpose on our job and we returned the Sprinter to the Falcon depot within the working day. Deposit should be back with us in a few days’ time after return inspection was thoroughly carried out and cleared. Would recommend this branch of Falcon, thank you.

9 października 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you, Lindsay, for your rating of excellent for your comprehensive review of our services. I will ensure this is passed along to the Taunton branch.

Oceniono na 5 z 5

Awesome service

Awesome service. Freindly and funny staff. Great to deal with. Easy collection and drop off. New van so it was in great condition. Would use these guys again and again.

7 października 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you so much for your rating of excellent and your review.

Oceniono na 5 z 5

Good service

Nice van, great service and easy to collect/return.

20 września 2023
Opinia niezależna
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Odpowiedź od Centurion Truck Rental LTD

Thank you for the time taken to leave a review, and for your custom, Wayne. All the best.

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