Dear Seller, I have received parcel today morning within 2 working days. It was delivered by DPD. Only issue is that no tracking details were sent in email etc. Twice contacted using web forum an... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Unfortunately for us we need larger quantities but your site only allows us to purchase 5 items of each type. Our customers are also wanting stores quickly so the rate of delivery isn't really quick... Zobacz więcej
PLEASE AVOID THIS COMPANY!!! FRAUD!!! I placed an order and did not receive a complete order!! Emailed customer service several times for a refund and no response!! Phone number on website is an au... Zobacz więcej
"SCAMMING CUSTOMERS ONLINE" Nearly two month since I ordered online, large order, paid extra for fast delivery, two months on still waiting lol. Tried contacting Falcon Supermarket by email on 4 dif... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Founded in 1980 in Leicester, Falcon Cash & Carry a family owned run business for the last 40 years. We stock huge range of Quality Indian Groceries, Fresh Fruits & Vegetables, Frozen Foods, Fresh halal Meat, Fresh Bakery items. World Foods like Asian, Afro-Caribbean, Chinese, Turkish, Polish, Arabic & Middle eastern, Iranian foods, etc.,
Dane kontaktowe
135 Carlton Road , NG3 2FN, Nottingham, Zjednoczone Królestwo
- 01158500804
- info@falcononline.co.uk
- falcononline.co.uk
2,7
Słaba
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Items missing from delivery
Items missing from delivery. No communication from
Falcon despite filling in online form
11 grudnia 2023
Excellent product arrived as expected
8 grudnia 2023
Horrible Service. Fraud website
I wish to give 0 stats but there isn't one. The order placed for £53 on 07.12.23 has not been delivered. The phone number on your website does not work. No reply to multiple emails sent to you. Just horrible service. I need my money to be refunded. My order No #FAL_ORD000037495
7 grudnia 2023
Order received,Fast delivery!
Dear Seller,
I have received parcel today morning within 2 working days. It was delivered by DPD. Only issue is that no tracking details were sent in email etc. Twice contacted using web forum and through emails but no reply yet. Phone line is not working at all. Kindly update number and delivery / tracking service.
Thanks & Regards,
Muhammad Mohsin Saeed
14 grudnia 2023
i was not informed that a few things in…
i was not informed that a few things in my order were not available and a refund was never processed for it when i received my order i realised that a few things did not arrive.
4 grudnia 2023
The huge variety of Indian pickles and…
The huge variety of Indian pickles and ease of buying and receiving them on line. Thanks.
9 grudnia 2023
aman
The store needs to improve its facility for customers wanting to speak to staff from the store. I spent a long time trying to get in touch with the store to no avail
Also Falcon need to have a system in place if they are going to substitute items. Half of my shopping was unsuitable substitution.
2 grudnia 2023
My order didn't arrive
My order didn't arrive. I tried to contact the shopp by emailing them also called but no answer.
19 listopada 2023
Stay away
Stay away, guys. 0 customer services
Waiting for a few weeks for a single reply.
I will escalate my order to my bank on monday morning
16 listopada 2023
Opinia niezależna
Still awaiting my order
Ordered and fully paid for dove gentle exfoliating soap bar since 6/11/2023, I have not received my order nor I have been able to get through to you on the phone. I would really appreciate if my £17.36 can be refunded back to me
22 listopada 2023
Some items are missing
Some items are missing. The contact number is not working. We have sent the emails but no reply. They know the items are missing but not bother to refund. Very disappointed.
21 listopada 2023
I put order against the good shown…
I put order against the good shown AVAILABLE on their site and also received the acknowledgement of order HOWEVER never received the goods. I tried to call on given contact number which I never went through. Emailed them thrice but had no response. I was only chasing as I found some very rare spices! what a shame ! I can not recommend this site however great variety they have it's useless If you can not get them!
12 listopada 2023
Opinia niezależna
Purchased Gulab jamun and paid hefty…
Purchased Gulab jamun and paid hefty shipping charge to get that in 2 days.
The item never came and the return happened but never been told.
not a good shop to deal with.
20 listopada 2023
Good delivery
20 listopada 2023
Low rating for customer service
When I received the order, I noticed several missing items, yet I had been charged the full price.
So I decided to contact Falcon to see if I could get a partial refund (for the missing items).
I tried to call the number provided two times but the phone number wasn't working, Then I emailed, never got a reply. I then decided to use the form on the website, which I did twice! and never got a reply.
A week went by, I was left wondering if I would ever receive the missing items or get my money back.
Checked my account yesterday and I have now received a refund, so thank you falcon.
But the low rating here is for the customer service. Please get a working phone line and check your emails!
19 listopada 2023
Opinia niezależna
Order was incomplete
Order was incomplete, tried 2 emails and phoned 8 times. Still no reply.
16 listopada 2023
Order unavailable and no response
Dear staff,
I hope this email finds you well. My name is Rishabh Singh, and I recently reached out regarding my order placed on your website . Unfortunately, the order has been on hold for the past two days with no updates provided.
Considering the delay, I kindly request a refund for the amount paid. I appreciate your prompt attention to this matter.
Thank you for your understanding.
Best regards,
Rishabh Singh
23 listopada 2023
Customer service on the floor.
Orders cancelled without notice.
No response from email or enquiry form.
Telephone number not working.
Finally refunded after 3 weeks.
Have given up and sadly buying my product from Amazon.
Cheaper and next day, and no failed "£6.00 2 day DPD delivery"
Sad to see the failure of this company.
25 listopada 2023
Opinia niezależna
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