Fairmont Home Interiors Recenzje 

High-quality panels at a fantastic price! Delivery was quick, and they were so attentive and helpful throughout. Thank you so much for the excellent service.
Highly recommend!

Had a great experience with catherine & the lads very helpful delivery super fast and panels are fab we ordered 30 panels all up and fabulous quility is amazing and very cheap highly recommend this company theresa in dublin even delivery drivers very nice & helpful 👍🏻👏👏👏

Ordered the Dark Oak acoustic panels for my son’s bedroom as a birthday present, the panels arrived earlier than I thought which was great however there was a mistake and I received the dark grey panels instead. Fairmont were quick to respond and sent out the replacement panels. They are great quality and a great price. I would definitely recommend using Fairmont and I would definitely order from them again. A great customer service. My son is very happy with his teenage bedroom feature wall.

I registered online on their website and Order Online Dark Oak 10 and 2 PVC Pannell 240x60. No email confirmation received , Call to Fairmount office and request on what's up to add email. Still not get any confirmation.
No delivery date or time frame given , I called again to Fairmount office and staff said we will confirm when driver will deliver your order. after keep calling them , Then i received massage on what's Up driver will Deliver tomorrow , no time frame 9-5 or 12-3 nothing.
deliver day no one even contact , i am on the way, we will be there between this time. 5:45Pm Left the home for grocery and 6Pm Deliver came. My wife open the door , Deliver drive left the deliver half in corridor and half in main entrance door and said can't go further as insurance issue.

If you have insurance issue, so left outside the door instead middle of door. at least door will close. when i send massage on what's up to Fairemonthome. they send me half picture as proof of deliver as driver deliver inside the house, half was missing as in the way of door.

When i came back home , checked the order, They delivered to Dark Grey instead Dark Oak since that day, I am calling them every day. No one of them except any owner of delivered wrong products, who is fault, when will be exchange, nothing. Even one of the staff said you are so Rude by text message. what are you expecting from me after all these.

Last Saturday , they said we definitely exchange today, when i called again today , they said we will confirm, when but they don't know

I got a pack of 7 light oak accoustic wall panels from faremount. I was a little concenred that the price was so low that the product would be sub par but It was 100%. I compared it to many other similar producs availabale at twice the price in many well known hardware retailers in Ireland and it was just as good. Delivery was also excecellent and there was excellent communication inadvance about when they would arrive and where to leave it.

When I visited the Fairmont office, the lady provided a detailed consultation re wooden panels. But the delivery was completed later than scheduled, but overall experience is good.

Great service with quick delivery time, would highly recommend this company to anyone looking for acoustic paneling etc

I am leaving this review here because of the connection between Fairmont Interiors and The Panel Outlet Ireland, so that customers considering either business can see my experience.

I placed order 1074 with The Panel Outlet Ireland on 17 August. After waiting around 8 days, I sent a simple courtesy email asking whether I should still expect delivery on 1 September. I was not complaining or chasing the order. I simply wanted to confirm the delivery date because I was arranging my bathroom renovation around it.

I was told in writing:

“Yes delivery will be with you by the 1st.”

I relied on that confirmation and set aside the entire following week from my business commitments specifically to complete the bathroom. I had designed the entire bathroom around these exact panels and had already purchased everything else to match them.

The promised delivery never happened.

I was then told there were problems with their transport provider and was given further assurances about when those problems would be resolved. On 1 September I was told:

“Absolutely we will prioritise your order. I will be in contact to arrange delivery asap”

Then, on 4 September, I received another email saying:

“A member of our team will contact you to arrange a suitable delivery day.”

So even on 4 September, I was still being told that delivery was being arranged.

On 6 September, just two days later, the order was cancelled and refunded.

There was no proper explanation. No warning. No attempt to discuss it with me. Just a cancellation email.

That is extremely disappointing.

I run my own online business and pride myself on the customer service we provide. We have only received 5 star reviews on our own Trustpilot. I understand that things can go wrong when selling to customers. Retail problems happen.

What matters is how you communicate with the customer.

I believe businesses should be honest and upfront, give realistic expectations and keep customers properly informed. That prevents exactly this sort of situation. Instead, I was given one confirmed delivery date, then further assurances, then told my order was being prioritised, then told a delivery day would be arranged, and finally the order was cancelled anyway.

I also try extremely hard not to leave negative reviews for other businesses because I understand the impact they can have. This is a last resort for me.

Since the cancellation, I have also read other reviews mentioning delayed orders, damaged panels and incorrect colours. Had I read those reviews before ordering, I would never have placed the order in the first place. Having now experienced the delays and cancellation myself, those reviews are extremely concerning in hindsight.

The consequences for me are significant. I designed my entire bathroom around these panels and purchased everything else to match them. I also set aside a full week from my business commitments to carry out the renovation based on the delivery date I was given.

That time was wasted.

Based on my experience, I would strongly advise potential customers to avoid ordering from here

Updated after reading response from company:

The appropriate resolution would have been to be honest and upfront with me about delivery and not make false promises and deliver the order as promised, i stated in two emails not to cancel my order and was shocked to receive the email with one line saying my order has been cancelled.

In my experience, it is not the order issue that is the main thing that causes customers to leave negative reviews, its how you deal with issues and how you interact with customers once they arise.

Customers appreciate honesty and genuine empathy.

Update after reading their snarky reply:

They deleted their previous reply saying they did not know what a resolution I would have been happy with would have been and that’s why they cancelled and replaced it with this snarky reply

This is the customer service you can expect to receive when ordering from this company or the panel outlet Ireland

Like I said, bad reviews are a last resort for me,

If you do not want bad reviews then treat your customers, who have spent hundreds of euro with you, properly.

It’s that simple

Also, other customers have left reviews saying the exact same thing as me, so this is a you problem more than it is a me problem

Snarky replies like this do not make you look in a good light for potential customers either

I was also in two minds about deleting my reviews as I know the impact they can have on a business.

But after reading the replies and the doubling down by the company I definitely will not be doing that

Everything I have written is factual

Very good service. Quick delivery with great product and price. Highly recommend

I bought 12 acoustic panels and I’m absolutely delighted with them, the quality and price is fantastic, brilliant communication and an overall great experience with them… i would highly recommend Fairmont Home Interiors

Amazing service overall. Not only was the price nearly 50% cheaper for the panels I wanted, but the customer service was excellent and the delivery was quick and easy. I thought as the panels were coming from Cork to Dublin that delivery would take longer. However I ordered another project from a building providers 15 mins drive away on the same day and the panels got from cork to Dublin, 4 days earlier than the order from closer to home. Great family business, definitely used them again.

Amazing stuff, highly recommended!

I bought 6 acoustic panels. Well packaged to protect corners. Arrived ahead of schedule. Easy to put together. Excellent quality. Excellent price. Delighted with product. Would shop here again. Thanks a mil

I bought a single bed from this company at a great price. They kept me up to date with the delivery date. The bed arrived on time and it has a lovely comfy mattress with accompanying colour co-ordinated headboard. I will definitely buy from them again.

Excellent product and prompt delivery

Excellent experience. Website is very user friendly and easy to navigate. Price compared to Woodies and B&Q is unbelievable. Great value for money and top quality products. The delivery driver was a gentleman and very helpful, offering good tips on how to put up the wood panels. Will definitely be buying from these guys going forward

I got two pannels to my living room,great quality, they look excellent. Professional customer service and quick delivery, highly recommended!!!

We ordered 5 acoustic wall panels which were great value and look very well. Delivery came within the time advised and communication was good. The only issue was that we couldnt get confirmation of a delivery time. At 10pm there was no sign and we had to leave the house. Luckily our son waa passing by later that night and put them inside after they arrived at 10.45pm, as otherwise they would have been weather damaged as one was loose and not fully wrapped. Overall though, I would recommend as happy with the finished product

Good product with very good pricing well packaged for delivery

Easy to order and WhatsApp messaging for any queries etc is great. Product is fab and exactly as advertised. Will definitely use again