Excellent in terms of your internal support. But quite long time waiting for your supplier and extremely long delivery cause by the courier chosen
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Altough my Fairline Targa 34 is 26 years old, the AFT teak deck could still be manufactured tailor made for my boat. Also the transport from the UK to my home address in the Nethrlands was arranged an... Zobacz więcej
I have ordered and paid for manual of Fairline Squadron 65 providnih exact data about boat (production year, model HIN) but the provided manual was not coresponding to my boat. They told that for rea... Zobacz więcej
main issue is the cost of freight, where freight can cost more than the part. Fairline quote during purchase to freight 250g from UK to Australia is GBP46. Royal Post with tracking is GBP11. Fairli... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Ipswich Haven Marina, IP3 0EA, Ipswich, Zjednoczone Królestwo
- jasongoldsmith@fairline.com
- fairlineparts.com
3,5
Średnia
267 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
As always Fairline Parts were quick and…
As always Fairline Parts were quick and efficient.
22 lipca 2021
Spare parts
Unfortunately spare parts are not very well described, not available or not existing.
Also no follow up on shipment which still not received.
Cost of delivery is much to high.
12 lipca 2021
Takes a long time just to get a price…
Takes a long time just to get a price on a spare part plus shipping takes a while urgent doesn’t seem to go very far
5 lipca 2021
Fairline Yachts handled my web order…
Fairline Yachts handled my web order with promptness and was totally hassle-free. I will use them in future. Their prices were good and items were shipped within two days.
Bruce Jamer, Canada
5 lipca 2021
Freshwater pump ordered online
Product (F/W pump) arrived within a few days of ordering. Unfortunately, the wrong one had been picked from the warehouse, a 24v not 12v as ordered. Guys in parts department very helpful - emailed pre-paid returns label immediately and despatched correct pump the same day the incorrect one was received back.
A little frustrating I lost a week due to the error but top marks for customer service to put it right!
Would recommend them every time
25 czerwca 2021
The service couldn't have been better
The service couldn't have been better. My part was identified from photos I sent, it was in stock and a link was provided. Dispatch and delivery was very fast.
17 czerwca 2021
Great service
16 czerwca 2021
Alex Neagus has been a pleasure to deal…
Alex Neagus has been a pleasure to deal with - it’s great to see Fairline Owners have ongoing support
Thank you
15 czerwca 2021
Great service and products
Great service and products. Delivered quickly and without drama.
4 czerwca 2021
All went well thx
3 czerwca 2021
Got an online manual for our Targa 33
Got an online manual for our Targa 33. Pricey for online but hey, its boats! Very helpful about HIN .
2 czerwca 2021
Excellent service and quality dinner…
Excellent service and quality dinner service provided which I will use on the boat.
1 czerwca 2021
Ordered and payed my parts May 11th
Ordered and payed my parts May 11th, not yet received any date for for sending or transport dokuments for my parcel.
Brgds
Karsten A Rasmussen
1 czerwca 2021
Owners manual service
Hy,
i ordered the owners manual for my Targa 33 boat.I recieved it, on my email next day.
The service from mr. Alex Neagus was excellent. He also helped me with my further questions.
Everting was customer oriented. The only thing which im missing, is PAY-PAL payment. This should be implemented for fast checkout.
Thank you!
27 maja 2021
Still waiting for part, customer service not helpful
Part ordered and paid for including large delivery charge for speedy delivery
No part has arrived yet
Number not on website so cannot talk to anyone before order placed
Once placed phone number is on e mailed receipt
I phoned this number but not helpful
AFTER TRUSTPILOT REPLY FROM FAIRLINE
No indication of delivery on website order, in fact it invites EXPRESS delivery which to me implied they were in stock.
So as I need them ASAP I paid express delivery,
On the e mail confirming order there was no mention of items not being in stock,
Thank you Trustpilot , I would not have known items out of stock without your post
24 maja 2021
Odpowiedź od Fairline Yachts
Hi Chris, We are sorry to hear you are unsatisfied with our service. The wiper blades you ordered have a 4 week lead time at point of purchase. As you only placed your order last week, these are due in mid June. Our phone number and parts contact email can be found on the store. I apologise for the inconvenience.
Regards,
Alex
I had to email 4 times to check on…
I had to email 4 times to check on parts and remind the parts team to followup
I still don't know if the parts have shipped
24 maja 2021
Odpowiedź od Fairline Yachts
Hi Jeffrey, I believe Blaine was dealing with this one - I apologise for the miscommunication. The parts are all on stock besides the Blue LED light which has a slight lead time of 4 weeks. The complete order will be shipped together once all parts are received and ready to dispatch. I hope you are understanding.
Regards,
Alex
Not manuals pebre on spanish language
22 maja 2021
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.