eze Mattress Recenzje 261

Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

This is our second order from Eze. The mattress itself is really great and good value for money. The delivery service this time was not so great. We paid for the VIP service and while the team removed... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From the get go I can’t praise the staff at Eze Mattress enough as there was a mix up with the delivery. It was promptly rearranged. The mattress is fantastic and such an affordable price as well. Whi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The mattress is just what we were looking for - top quality materials, spring base and foam above it. The £50 “VIP” delivery option worked perfectly for us because the couriers carried the mattres... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I used Which Magazine as my guide for the purchase of my new mattress. Ordering the Hybrid Ultra from EZE was, yes, . . . easy (sorry!!). However, what amazed me most was the fact that the mattress... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z materacami
  2. Sklep z łóżkami

Napisane przez firmę

Transform your sleep with our award-winning hybrid mattresses, voted Which? Best Buy Mattress for four consecutive years. Our hybrid mattresses, also known as combination mattresses, combine the benefits of memory foam, pocket springs, and gel infusion for the ultimate night’s sleep - perfect for all types of sleepers. We offer four types of mattresses that can suit every type of sleeper, no matter your budget. Our eze hybrid max mattress is medium tenson mattress and features two memory foam layers and 2000 pocket springs. It’s the best choice for those who prefer the best levels of support and pressure relief for uninterrupted sleep. Our eze hybrid ultra mattress is best for those who would like a softer mattress, while still delivering support and breathability. It features four levels of memory foam but has 800 pocket springs instead. For those who want a gel-infused memory foam mattress, you can’t go wrong with our Cooleze™ range. Our Cooleze hybrid deluxe mattress provides medium firmness, 1000 pocket springs, a memory foam layer, and a gel-infused memory foam layer for superior temperature regulation. Finally, our most affordable mattress, the Cooleze Hybrid Original, has 600 pocket springs with the same layers as our hybrid deluxe. 10 year guarantee. Free next day UK Delivery or 5-7 days with mattress disposal service. Free 14 day returns. Pay monthly with Dividebuy 0% Finance. No Credit Check. Buy now pay later with Klarna.

Awarded Which? Best Buy Pocket Sprung Mattress 2024 & 2025

Napisane przez firmę

The eze™ Hybrid Ultra mattress has been awarded as the Bestselling Pocket Sprung Mattress by Which? Best Buy, April 2024 & 2025. Here is what Which? had to say; "A Top-class Mattress, It’s not often we find bold claims that actually stand up in our tests, but the eze™ Hybrid Ultra is supportive, durable and breathable, which means you’re onto a winner for a decent night’s sleep with this mattress. It’s one of our highest scoring Best Buy pocket sprung mattresses".
Cooleze™ Hybrid Original Mattress
A Which? Great Value Mattress June 2025- Here is what Which? had to say; "If you’re after a mattress that’s cool to lie on and breathable, then this is worth a look. It’s supportive, long-lasting and won’t sag or soften" -Good overall body support -Feels cool to lie on -Breathable -Excellent durability

10 Year Guarantee

All eze™ Mattresses come with a 10-year warranty as standard, so you’re guaranteed to get a decade of great sleep. This warranty is valid from the date that you receive your new eze™ Mattress and is valid for the first 10 years of use. See website for details.

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4,7

Doskonała

Wynik TrustScore: 4.5 na 5

261 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Mattress

The mattress was exactly as described and the delivery was seamless with excellent communication

6 maja 2025
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Odpowiedź od eze Mattress

Hello Nigel,

Thank you for taking the time to leave us a 5* review, based on your experience ordering with us.

We're delighted to hear that you are happy with your new eze™ Mattress and the delivery expereince with our couriers.

Thank you very much for shopping with us onliine.

eze™ Mattress Team.

Oceniono na 3 z 5

I paid £50 to have mattress unpacked…

I paid £50 to have mattress unpacked and other mattress removed as I am in my mid-70s, on my own and on crutches, so unable to do this by myself. I expected this to mean that the mattress would be placed on my bed and all the packing removed. The new mattress was left on the floor in the box. I had to ask them to unbox it. They did but still left it on the floor. I asked if they would lift it onto the bed. They did. And then they left. I had to wrestle the mattress out of the sealed wrapping and position it myself. These were not hard tasks for two able-bodied men; they were difficult for me and I'd thought the £50 covered this.
On the positive side eze Mattress has responded and endeavoured to sort things out.

30 kwietnia 2025
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Odpowiedź od eze Mattress

Hello Torey,

Thank you for taking the time to leave us your valuable feedback.

BJS Home Delivery were supposed to unpack your mattress and dispose of the packaging. We can only apologise on behalf of the courier for failing to carry this service out at your property, this is the first that we are hearing about their lack of service.

We will email you to follow up with you regarding the service you did not receive.

Thank you very much for shopping with us, we do hope you are enjoying your new mattress.

eze™ Mattress Team.

*UPDATE 27.5.25*

Hello Torey,

We have now been informed by BJS Home Delivery that they have contacted you to apologise for failing carry out the unpacking service when they delivered your order.

We have also emailed you to follow up on 23.5.25 to issue you a partial refund.

We hope you are happy with the outcome.

eze™ Mattress Team.

Oceniono na 3 z 5

I have Parkinson's Disease and hoped…


I have Parkinson's Disease and hoped the new mattress would be cooler end easier to turn over in bed although it is far better than my previous mattress I still feel the lumps in the mattress profile. Sitting on the edge of the bed to get dressed is difficult as the mattress throws me to one side.

10 kwietnia 2025
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Odpowiedź od eze Mattress

Hello Graham,

Thank you for taking the time to leave us your valued feedback. We are happy to read you are preferring your new eze™ Mattress to your previous one.

Should you be encountering any issues with your mattress, do please drop us an email at info@ezemattress.com or call us, to see if we can help and find you any solutions.

Thank you for shopping with us online.

eze™ Mattress Team.

Oceniono na 4 z 5

Comfortable mattress

Comfortable mattress, very well priced delivered in a timely manner. What more do you need.

23 kwietnia 2025
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Odpowiedź od eze Mattress

Hello David,

Thank you for taking the time to leave us positive feedback based on your experience purchasing with us online.

We're delighted to read you found our mattresses affordable, comfortable and received a timely delivery.

Thank you very much for shopping with us.

eze™ Mattress Team.

Oceniono na 5 z 5

Excellent all round

The Eze Hybrid Ultra mattress we ordered is an excellent product proving to be superior to our far more expensive mattress that it replaced. The order process is also seamless from order placement to delivery. Highly recommended.

23 kwietnia 2025
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Odpowiedź od eze Mattress

Hello Larry,

Thank you for taking the time to leave us a 5* review based on your experience purchasing with us online.

We're very happy to read your feedback on the eze™ Hybrid Ultra mattress and the ease of ordering online.

Thank you for shopping with us, we hope you recommend us to your friends and family in the future.

eze™ Mattress Team.

Oceniono na 5 z 5

Superb mattress delivered when…

Superb mattress delivered when indicated.

23 kwietnia 2025
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Odpowiedź od eze Mattress

Hello Paul,

Thank you for taking the time to leave us a 5* review based on your experience purchasing with us online.

We're delighted to read your feedback on our delivery and the quality of the mattress.

Thank you for shopping with us, we hope you recommend us to your friends and family in the future.

eze™ Mattress Team.

Oceniono na 5 z 5

We’ve had our mattress for about a…

We’ve had our mattress for about a month now and love it. It’s super deep so you’ll need an extra deep fitted sheet. Super comfortable and great quality and service too.

26 marca 2025
Opinia niezależna
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Odpowiedź od eze Mattress

Hello Sarah,

Thank you for taking the time to leave us a 5* review based on your experience purchasing online.

We're delighted to read your feedback on our service and the comfort and quality of the mattress.

Thank you for shopping with us, we hope you recommend us to your friends and family in the future.

eze™ Mattress Team.

Oceniono na 5 z 5

A worthwhile investment

I rarely write reviews, but after spending several months on the eze™ Hybrid Ultra mattress, I felt compelled to share my experience. From the moment I unboxed it, it was evident that quality and comfort were at the forefront of its design. If you’re looking for a mattress that offers a perfect blend of luxury, support, and durability, look no further.

30 stycznia 2025
Opinia niezależna
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Odpowiedź od eze Mattress

Hello Andreea,

Thank you for taking the time to leave us your positive feedback.

We're delighted you wanted to share your experience with us and we're very happy to read your review.

We're glad you are enjoying the mattress and would recommend us.

Thank you for shopping with us online.

eze™ Mattress Team.


Oceniono na 5 z 5

I can’t recommend it enough!

I have had the Eze Mattress now for over 4 months and I can’t recommend it enough. I chose the Hybrid Max Mattress because it’s slightly firmer and provides targeted relief for shoulders, back, and hips. I literally can’t wait to go to bed every night, I absolutely love it!

7 grudnia 2024
Opinia niezależna
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Odpowiedź od eze Mattress

Hello Marie,

Thank you for taking the time to leave us a positive review.

We are very happy to read that you absolutely love your eze™ Hybrid Max Mattress and would recommend us to others.

Thank you for shopping with us online.

eze™ Mattress Team.

Oceniono na 5 z 5

EZE Hybrid Max Mattress - Great value!

Incredibly comfortable and so easy to unpack! In comparison to other Hybrid King Size mattresses this was so affordable too.

25 listopada 2024
Opinia niezależna
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Odpowiedź od eze Mattress

Hello Zubina,

Thank you for taking the time to leave us a 5* review based on your experience shopping with us.

We are pleased to read that you're finding your new mattress incredibly comfortable and found shopping with us affordable.

Thank you for ordering with us online.

eze™ Mattress Team.

Oceniono na 5 z 5

Super comfy mattress & quick delivery

Super quick delivery with option for old mattress removal. The mattress is fantastic! We were in desperate need of a new mattress and this did not disappoint. I’ve never slept better. Five stars ✨

1 lutego 2025
Opinia niezależna
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Odpowiedź od eze Mattress

Hello Mrs Ferguson,

Thank you for taking the time to leave us a positive review based on your experience ordering with us.

We are very happy to read that you're finding your new mattress super comfortable and are sleeping great. We're pleased you received a quick delivery too.

Thank you for shopping with us.

eze™ Mattress Team.

Oceniono na 5 z 5

Excellent mattress!

Excellent mattress & great quality - definitely recommend.

17 lutego 2025
Opinia niezależna
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Odpowiedź od eze Mattress

Hello,

Thank you for taking the time to leave us a 5* review based on your experience ordering with us.

We are very happy to read that you're happy with the quality of your new mattress and would recommend us.

Thank you for shopping with us.

eze™ Mattress Team.

Oceniono na 5 z 5
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Odpowiedź od eze Mattress

Hello Ted,

Thank you for taking the time to leave us a positive review based on your experience ordering with us.

We are very happy to read that you had great experience.

Thank you for shopping with us and we hope you are sleeping well on your new mattress.

eze™ Mattress Team.

Oceniono na 5 z 5

Very comfortable mattress would highly…

Very comfortable mattress would highly recommend, great service and very quick delivery.

3 kwietnia 2025
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Odpowiedź od eze Mattress

Hello Jeremy,

Thank you for taking the time to leave us a positive review based on your experience ordering with us.

We are very happy to read that you're happy with your new mattress and would recommend us to others. We're happy you received great service and a quick delivery.

Thank you for shopping with us.

eze™ Mattress Team.

Oceniono na 4 z 5

The mattress seems very good so far

The mattress seems very good so far, and the process of unpacking it, rolling it out on the bed and then expanding from something looking thin and flimsy to something thick and substantial, was a revelation.
The delivery process left something to be desired however. The team arrived within the advertised window and delivered the new mattress efficiently, but they were unable to recover the old mattress because there was no space on their van. It had to be put in our garage until another team could collect it the next day, which was inconvenient and required someone to be on hand for a second day.

3 kwietnia 2025
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Odpowiedź od eze Mattress

Hello Malcolm,

Thank you for taking the time to leave your feedback based on your experience ordering with us online. We are happy to hear that you are enjoying your mattress so far.

We are disappointed to hear your about delivery experience and have contacted our courier for more information. We are very sorry for the inconvenience you encountered for them failing to dispose of your old mattress and having to return the following day.

eze™ Mattress Team.

Oceniono na 5 z 5

Excellent quality

A brilliant experience, from the delivery to the arrival. Simple instructions. I loved the fact that the mattress arrived in such a useful box on wheels. With the tool to open the wrapping easily. The mattress itself is super. Once it had been left the required amount of time we enjoyed a great nights sleep. And have since. It’s the perfect combination of comfort and convenience.

27 marca 2025
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Odpowiedź od eze Mattress

Hello Katherine,

Thank you for taking the time to leave us a positive review based on your experience shopping with us online.

We're delighted to read your feedback from receiving your delivery, to installing your new mattress.

We hope you continue to sleep well.

eze™ Mattress Team.

Oceniono na 5 z 5

Changed delivery date so I could make…

Changed delivery date so I could make an urgent hospital appointment.

25 marca 2025
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Odpowiedź od eze Mattress

Hello Ali,

Thank you for taking the time for leaving us a positive review based on your experience ordering with us. We are happy we were able to accommodate your delivery around your appointment.

We hope you are enjoying your new mattress. Thank you for shopping with us.

eze™ Mattress Team.

Oceniono na 5 z 5

The comfort of the mattress is perfect…

The comfort of the mattress is perfect for me. The delivery and assembly were so easy for us an elderly couple. Thank you

18 marca 2025
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Odpowiedź od eze Mattress

Hello Hilary,
Thank you for taking the time to leave us a positive review based on your experience ordering with us. We are happy to hear you received a good delivery from our two man team and that you are enjoying your new mattress. Thank you for shopping with us. eze™ Mattress Team.

Oceniono na 3 z 5

Be aware

Asking for a review before you've had a chance to get a night's sleep in on the mattress is a bit premature, but the mattress seems fine if harder than expected - it's so substantial I doubt we will ever be able to get it back out of that room unless the vacuum machine that packed it in the first place is loaned to us!
I did have an issue with the delivery, having paid extra to have it delivered to the bedroom and all packaging taken away along with the old mattress, the delivery company said unpacking wasn't part of the order, leaving me the difficult job of unrolling and unwrapping on my own and with reams of plastic to dispose of. Be aware

11 marca 2025
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Odpowiedź od eze Mattress

Hello Mrs Sethi,

Thank you for leaving us your valued feedback.

The first review we send is just the service review, the product review follows in another 2 weeks time.

Your new mattress will start to soften in around 4-6 weeks this will give enough time for the settlement of the mattress and the mattress to adjust to your body shape. It can take up to 6 weeks for your mattress to fully adjust.

Mattress disposal and room of choice was included with your order, so we will contact our courier straight away and get more information as to what happened with your delivery. We will reach out to you over email once we have had a response and issue a partial refund for this service if necessary, but we were not informed of this at the time of delivery.

We are sorry to hear you had to do this yourself and apologise of behalf of our courier for their lack of service. We are disappointed to read your review and we will do our best to rectify this for you.

eze™ Mattress Team.

*Update 10.4.25

Hello Mrs Sethi,

We have followed up with our courier and emailed you the outcome. We have refunded you accordingly for the services which were not carried out at your property.

Kind Regards,

eze™ Mattress Team.


Oceniono na 1 z 5

Courier service are cowboys

Their courier service not just unhelpful but their driver put my neighbours in danger with his driving.
When l called to report this, l was told politely that they thanked me for my complaint and that it would be filed.

17 marca 2025
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Odpowiedź od eze Mattress

Hello John,

Thank you for taking your time to leave us your feedback. Your complaint was escalated to our courier partners who have been in direct contact with your regarding your complaint.

We hope you are enjoying your new eze™ Mattress. Thank you for shopping with us. eze™ Mattress Team.

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