This is our second order from Eze. The mattress itself is really great and good value for money. The delivery service this time was not so great. We paid for the VIP service and while the team removed... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From the get go I can’t praise the staff at Eze Mattress enough as there was a mix up with the delivery. It was promptly rearranged. The mattress is fantastic and such an affordable price as well. Whi... Zobacz więcej
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The mattress is just what we were looking for - top quality materials, spring base and foam above it. The £50 “VIP” delivery option worked perfectly for us because the couriers carried the mattres... Zobacz więcej
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I used Which Magazine as my guide for the purchase of my new mattress. Ordering the Hybrid Ultra from EZE was, yes, . . . easy (sorry!!). However, what amazed me most was the fact that the mattress... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Transform your sleep with our award-winning hybrid mattresses, voted Which? Best Buy Mattress for four consecutive years. Our hybrid mattresses, also known as combination mattresses, combine the benefits of memory foam, pocket springs, and gel infusion for the ultimate night’s sleep - perfect for all types of sleepers. We offer four types of mattresses that can suit every type of sleeper, no matter your budget. Our eze hybrid max mattress is medium tenson mattress and features two memory foam layers and 2000 pocket springs. It’s the best choice for those who prefer the best levels of support and pressure relief for uninterrupted sleep. Our eze hybrid ultra mattress is best for those who would like a softer mattress, while still delivering support and breathability. It features four levels of memory foam but has 800 pocket springs instead. For those who want a gel-infused memory foam mattress, you can’t go wrong with our Cooleze™ range. Our Cooleze hybrid deluxe mattress provides medium firmness, 1000 pocket springs, a memory foam layer, and a gel-infused memory foam layer for superior temperature regulation. Finally, our most affordable mattress, the Cooleze Hybrid Original, has 600 pocket springs with the same layers as our hybrid deluxe. 10 year guarantee. Free next day UK Delivery or 5-7 days with mattress disposal service. Free 14 day returns. Pay monthly with Dividebuy 0% Finance. No Credit Check. Buy now pay later with Klarna.
Awarded Which? Best Buy Pocket Sprung Mattress 2024 & 2025
Napisane przez firmę
- The eze™ Hybrid Ultra mattress has been awarded as the Bestselling Pocket Sprung Mattress by Which? Best Buy, April 2024 & 2025. Here is what Which? had to say; "A Top-class Mattress, It’s not often we find bold claims that actually stand up in our tests, but the eze™ Hybrid Ultra is supportive, durable and breathable, which means you’re onto a winner for a decent night’s sleep with this mattress. It’s one of our highest scoring Best Buy pocket sprung mattresses".
- Cooleze™ Hybrid Original Mattress
- A Which? Great Value Mattress June 2025- Here is what Which? had to say; "If you’re after a mattress that’s cool to lie on and breathable, then this is worth a look. It’s supportive, long-lasting and won’t sag or soften" -Good overall body support -Feels cool to lie on -Breathable -Excellent durability
10 Year Guarantee
All eze™ Mattresses come with a 10-year warranty as standard, so you’re guaranteed to get a decade of great sleep. This warranty is valid from the date that you receive your new eze™ Mattress and is valid for the first 10 years of use. See website for details.
Dane kontaktowe
HEAD OFFICE MOORHEAD HOUSE MOORHEAD WAY BRAMLEY, S66 1YY, ROTHERHAM, Zjednoczone Królestwo
- 03303112133
- info@ezemattress.com
- ezemattress.com
Spring Sale
Communication
Answering phone
Good, very polite and responsive but reason for call was lack of contact from Eze following purchase regarding purchase and delivery intentions.
2 września 2025
Odpowiedź od eze Mattress
Hello Roger,
Thank you for taking the time to leave us your feedback.
When you placed your order with us over the phone, we explained that the service you chose was a 5-7 day shipping service with our courier partners BJS Home Delivery. We also explained, they would be in touch with you to schedule your delivery.
We sent you a shipping confirmation on 2nd September with this information and then BJS Home Delivery reached out to you on 4th September to schedule your delivery for 15th September.
We apologise if you feel there was a lack of contact from us or our delivery partners in arranging your delivery.
We have a streamlined service in place, making every step of ordering, through to delivery, as simple as possible, however, we will take your feedback on board.
Thank you for shopping with us.
eze™ Mattress Team.
Eze as mattress ordering!
From ordering a mattress to receiving I received amazing customer service with them handling a change to my order super efficiently! Mattress itself is exactly why I changed to it! Happy with it.
8 sierpnia 2025
Odpowiedź od eze Mattress
Hello Robert,
Thank you very much for taking the time to leave us a 5* review.
We are very happy to read your feedback on how eze™ it was to order with us and dealing with our customer service team. We're delighted to hear you are happy with your new mattress, we hope you recommend us in the future.
Thank you for shopping with us.
eze™ Mattress Team.
Easy to order and delivered on time.
19 sierpnia 2025
Odpowiedź od eze Mattress
Hello Keith,
Thank you for taking the time to leave us a 5* review based on your experience shopping with us online.
We're very happy to hear you found our website easy to order from and your mattress was delivered on time.
Thank you for shopping with us, we hope you are enjoying your mattress.
eze™ Mattress Team.
Delivery issues
Mattress arrived on Saturday as arranged, very comfortable. The only reason for reducing number of stars is the lack of communication between Eze and BJS the delivery company. The delivery person was about to leave when I realised they had left the unopened box, Although the person was very polite he took a lot of convincing that I had paid the £50 VIP delivery, eventually he went back to the van, I thought he was about to drive off but he eventually returned and completed the job. Shame great mattress, stressful delivery
23 sierpnia 2025
Opinia niezależna
Odpowiedź od eze Mattress
Hello Robert,
Thank you for taking the time to leave your feedback.
We are pleased to hear you are enjoying your mattress. We are however disappointed to hear that BJS Home Delivery did not provide the high level of service we expect from our courier partner.
This must have been an error on their side as we instructed them to carry out this service. As a result of your trustpilot review, we have escalated this to our courier for them to improve their service.
Should you have any further comments we can pass on to our courier, please do email us.
Thank you for shopping with us.
eze™ Mattress Team.
Very comfortable mattress.
The mattress is as described and very comfortable. Delivery worked well. My only problem was the fact that it appeared in the mattress care instructions that it is not advisable to use a hot water bottle with the mattress. I understand this is not the case and it is just not advisable to use an electric blanket.
15 sierpnia 2025
Odpowiedź od eze Mattress
Hello Jenny,
Thank you for taking the time to leave us your feedback based on ordering with us online.
We are very happy to hear you are enjoying your mattress and finding it comfortable and had a good delivery.
We have emailed you explaining that you can use a hot water bottle on our Cooleze™ Mattresses. Again, we are very sorry for the error on our care guide, thank you for bringing this to our attention.
Thank you for shopping with us.
eze™ Mattress Team.
Wonderfully comfortable mattress!
Wonderfully comfortable mattress, fast delivery and great value!
11 sierpnia 2025
Odpowiedź od eze Mattress
Hello Michael,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us.
We're delighted to read your feedback on how comfortable you are finding the mattress and that you found us good value for money.
Thank you for shopping with us online.
eze™ Mattress Team.
Mattress itself is great
Mattress itself is great.
Delivery was a bit of a nightmare.
Next day delivery took almost a week to arrive.
Staff at Eze were excellent in trying to assist, and called and emailed regularly, but dx delivery made various errors which resulted in several last minute delays.
Mattress eventually arrived after 6 days in a damaged box with the mattress hanging out of the bottom. Fortunately not damaged.
Like I say, great mattress but I ended up having to stay home Monday-Fri waiting on the delivery wasting a week’s holiday.
28 lipca 2025
Odpowiedź od eze Mattress
Hello Lorna,
Thank you for taking the time to leave us your feedback. We are happy to read you are enjoying your new mattress.
We are very sorry there was a delay with your order being delivered by our courier, thank you for acknowledging that our customer service team did our best to help you with your delivery.
Thank you very much for shopping with us.
eze™ Mattress Team.
Odpowiedź od eze Mattress
Hello Oliver,
Thank you for taking the time to leave us a 5* review.
We're very happy to hear you are enjoying your mattress!!
Thank you very much for shopping with us online.
eze™ Mattress Team.
Brought on line without trying it but…
Brought on line without trying it but it is very comfortable to two different weight adults who want different things from A Mattress. Arrived on time is a great box with wheels and a handle.
1 sierpnia 2025
Odpowiedź od eze Mattress
Hello Debbie,
Thank you for taking the time to leave us a 5* review based on your experience shopping with us online.
We're very happy to hear you are enjoying your mattress and the both of you are finding it comfortable.
Thank you very much for shopping with us.
eze™ Mattress Team.
Odpowiedź od eze Mattress
Hello John,
Thank you for taking the time to leave us a 5* review based on your experience shopping with us online.
We're very happy to read you are finding your mattress comfortable and it arrived quickly.
eze™ Mattress Team.
Which best buy
Which best buy, so bought it after reading the review.
Delivered next day and we love it. Super comfortable with great support
2 lipca 2025
Odpowiedź od eze Mattress
Hello Robert,
Thank you for taking the time to leave us a positive 5* review.
We're delighted to read your feedback and that you bought from us based off the Which? recommendation.
We're very happy you are finding the mattress comfortable and supportive.
Thank you for shopping with us online.
eze™ Mattress Team.
No problems!
1 lipca 2025
Odpowiedź od eze Mattress
Hello Maureen,
Thank you for taking the time to leave us a positive review. We're glad to hear you had no problems ordering with us online. We hope you are enjoying your new eze™ Mattress.
Thank you for shopping with us.
eze™ Mattress Team.
good service and a perfect mattriss
30 czerwca 2025
Odpowiedź od eze Mattress
Hello Derek,
Thank you for taking the time to leave us a positive 5* star review.
We're very happy to read you had a good service whilst ordering with us and that you are finding your new eze™ Mattress perfect.
We hope you recommend us to your family and friends.
Thank you for shopping with us online.
eze™ Mattress Team.
Customer service
Customer service, it's so helpful. El mattress is amazing. Thank you very much.
15 lipca 2025
Odpowiedź od eze Mattress
Hello Vytautas,
Thank you for taking the time to leave us a positive 5* review.
We're very happy to read your feedback on your experience with our customer service team. We're happy to hear you think your new eze™ Mattress is amazing.
Thank you for ordering with us online.
eze™ Mattress Team.
Excellent service
Excellent service. Mattress was delivered on time & the operatives carried it upstairs & unpacked very quickly. The old unit was removed on their departure.
The mattress itself is very comfortable & seems to be very well put together.
As far as longevity is concerned only time will tell.
In conclusion on the occasions I have contacted them their Customer Service has been second to none.
Would definitely recommend this mattress to family & friends.
27 czerwca 2025
Odpowiedź od eze Mattress
Hello Steve,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us.
We're delighted to read your feedback on our customer service and our delivery team. It's great to hear you are finding your new mattress comfortable and that you would recommend us to family and friends.
Thank you for shopping with us online.
eze™ Mattress Team.
how to choseI chose the particular eze king size…
I chose the particular eze king size mattress afterreading a 'which' review of mattresss
14 lipca 2025
Odpowiedź od eze Mattress
Hello Lee,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us online.
We're very happy to read your feedback and that you shopped with us based off reading the Which? review.
We hope you are enjoying your mattress so far!
Thank you for shopping with us.
eze™ Mattress Team.
Your on-line service is excellent
The staff member who I dealt with, 'Ren, was patient, polite, knowledgeable, and very helpful. Also she has a clear voice.
The mattress arrived at the exact time and date agreed.
27 czerwca 2025
Odpowiedź od eze Mattress
Hello Ken,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us online.
We're delighted to read your feedback on our customer service we will be communicating this to our team member. We are happy to hear you received your mattress within the agreed time.
We hope you are enjoying your mattress so far!
Thank you for shopping with us.
eze™ Mattress Team.
Mattress just left outside my front…
Mattress just left outside my front door. Mattress very comfortable in the middle but very soft at the edges. Cooleze part works well.
23 czerwca 2025
Odpowiedź od eze Mattress
Hello Catherine,
Thank you for taking the time to leave us a positive review.
We're happy to read you are enjoying your Cooleze™ Hybrid Deluxe Mattress. Our next day delivery service is doorstep delivery only. We do have alternative delivery options at checkout for room of choice options.
Thank you for ordering with us online.
eze™ Mattress Team.
Odpowiedź od eze Mattress
Hello Robert,
Thank you for taking the time to leave us a positive review.
We're happy to read you had a good delivery, we hope you are enjoying sleeping on your new eze™ Mattress.
Thank you for ordering with us online.
eze™ Mattress Team.
Excellent from start to finish
From placing the order to taking delivery, it couldn’t have gone better. Easy to use website and the staff were pleasant and professional throughout. The mattress seems great so far.
8 lipca 2025
Odpowiedź od eze Mattress
Hello Graham,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us online.
We're very happy to read you found our website easy to order from and received a pleasant experience from our customer service team. It's great you hear you are enjoying your mattress so far!
Thank you for shopping with us.
eze™ Mattress Team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.