Eyerim Recenzje 

Odpowiedź od Eyerim

4 dn. temu

Dear Damir,

Thank you so much for your excellent review and positive feedback! We are thrilled to hear that you were satisfied with our service, prices, and the option to re-use your own frame.

We are sorry to hear that the delivery took a bit longer than expected. While transport times are largely handled by the courier service, we are always working to streamline our process so your order reaches you as quickly as possible.

We hope you enjoy your new glasses and look forward to serving you again in the future!

Best regards,
Eyerim team

Odpowiedź od Eyerim

24 sie 2026

Hello,

Thank you so much for your kind review! 😊 We’re happy to hear that everything went smoothly and that you were satisfied with your experience. We really appreciate your feedback and hope to welcome you back again soon!

Kind regards,
Eyerim Team

Odpowiedź od Eyerim

21 sie 2026

Dobar dan,

Žao nam je što sunčane naočale koje ste primili nisu bile u stanju u kojem ste ih očekivali. Svakako bismo voljeli imati priliku pomoći Vam i riješiti problem.

Šteta je što nam se niste javili prije nego što ste ostavili recenziju, jer bismo rado provjerili naočale i pronašli odgovarajuće rješenje. Naš korisnički servis Vam je uvijek na raspolaganju upravo za ovakve situacije.

Ako nam se javite s brojem narudžbe, rado ćemo provjeriti slučaj i pomoći Vam što je prije moguće.

Srdačan pozdrav,
Eyerim tim

Odpowiedź od Eyerim

21 sie 2026

Hello,

Thank you for your review! 😊 We’re glad to hear that you were happy with the fast delivery. We really appreciate your feedback and hope to welcome you back again soon!

Kind regards,
Eyerim Team

Odpowiedź od Eyerim

21 sie 2026

Hello,

Thank you for your kind review! 😊 We’re happy to hear that your order arrived on time and that you’re satisfied with the quality of your new glasses.

We truly appreciate your feedback and hope you enjoy your new pair!

Kind regards,
Eyerim Team

Odpowiedź od Eyerim

21 sie 2026

Dobar dan,

Hvala Vam puno na lijepoj recenziji i preporuci! 😊 Drago nam je da ste zadovoljni svojim iskustvom s nama. Vaše zadovoljstvo nam je najbolja potvrda da smo na pravom putu.

Veselimo se Vašoj sljedećoj kupnji! ❤️

Srdačan pozdrav,
Eyerim tim

Odpowiedź od Eyerim

21 sie 2026

Dobar dan,

Žao nam je zbog ove situacije i potpuno razumijemo Vaše nezadovoljstvo. Ako je pošiljka u sustavu označena kao dostavljena, a Vi je niste primili, svakako želimo provjeriti što se dogodilo.

Molimo Vas da nam se javite s brojem narudžbe kako bismo mogli provjeriti status pošiljke s dostavnom službom i što prije pronaći rješenje.

Ispričavamo se zbog komplikacija i nadamo se da ćemo situaciju uskoro riješiti na Vaše zadovoljstvo.

Srdačan pozdrav,
Eyerim tim

Odpowiedź od Eyerim

21 sie 2026

Hello,

We’re very sorry that you did not receive a reply to your email. It’s possible that your message was unfortunately lost or did not reach the correct inbox, and we sincerely apologise for that.

If the sunglasses are not suitable for you or you believe there may be a defect with the lenses, we would be happy to take a closer look at the issue. You can submit a warranty claim through our website, and our team will review the sunglasses and the reported problem to find the best possible solution.

You do not need to worry about the original packaging when submitting the claim. We’re sorry again that you had difficulty reaching us, and we hope we’ll have the opportunity to resolve this for you.

Kind regards,
Eyerim Team