OM SYSTEM Recenzje 

I have had a recent bad experience with OM System customer support. I wanted to buy a camera under their promotions, but after I had placed the order I found out that the delivery time was too long. So they offered me a different promotion for the newer model at a higher price. So I cancelled the original order and ordered the newer one instead. They sent me the lens but no camera….9 days later they advised that there was no delivery forecast. The “newer model” was in fact the older one, without the promotion….! They then said that I could order the real newer model at the same price but without the promotional discount. They refused to honour the previous offer so I have now cancelled everything.

Vorab: Dies ist keine Bewertung der Olympus/OM System Kameras und Objektive – mit denen bin ich seit 2006 sehr zufrieden, über mehrere Kamera- und Objektiv-Generationen hinweg.

Mein Anliegen betrifft jedoch die Leistung bzw. Nicht-Leistung des OM System Supports:

Mitte 2024 habe ich eine hochwertige Festbrennweite, das 12 mm f/2-Objektiv, direkt im OM System Shop gekauft. Der Kauf verlief problemlos – der Preis war günstig und die Lieferung schnell. Soweit so gut.

Bei den ersten Tests musste ich jedoch leider feststellen, dass das Objektiv vermutlich dezentriert ist: Die linke obere Ecke ist deutlich unschärfer und weicher als die anderen Ecken, insbesondere bis Blende 5.6. Frustriert habe ich das Objektiv mit einer klaren Fehlerbeschreibung – dass es wahrscheinlich dezentriert ist und die linke obere Ecke eine sichtbare Unschärfe aufweist – zum OM System Support eingeschickt. Das ging nach Portugal.

Was zurückkam, war ernüchternd: Der Autofokus wurde neu justiert. Ich frage mich, wieso? Ich habe ein hochwertiges Objektiv mit einem Listenpreis von 700 € erworben und eine präzise Fehlerbeschreibung abgegeben. Anstatt das Problem zu beheben, bekam ich eine vollkommen unpassende Antwort und das Objektiv war natürlich immer noch dezentriert.

Ich möchte OM System an ihr eigenes Versprechen erinnern: „Wir sind bestrebt, das beste Produkt auf dem Markt zu liefern, was auch bedeutet, dass wir den besten Kundendienst und Support bieten.“ Nach meiner Erfahrung frage ich mich ernsthaft, ob ich über die Selbsteinschätzung von OM System lachen oder weinen soll.

l'offre promotion d'été faisant miroiter 1 objectif 45mm f2.8 + 2 batteries offerte pour l'achat d'un OM5 vous cache dans le fin fond des conditions générales que celle-ci n'est acceptée que pour certains partenaires agréés que vous êtes obligé de trouver parmi une liste infinissable.
Aucune information ne saute aux yeux sur l'annonce
En bref, pratiques commerciales à la limite de l'honnêteté, sans aucune considération par leur service commercial.
Un service client vraiment pas en adéquation avec la qualité de leur matériel....Vraiment dommage

Ich habe einen falschen Artikel bestellt und es ist grausam.
Noch vor Bestellbestätigung habe ich geschrieben, ob man das ändern könne. Unmöglich.
Keine Möglichkeit die Bestellung zu stornieren. Keine Telefonnummer. Support antwortet innerhalb 3-5 Tage sporadisch. Dauert ewig einen Rücksendeschein zu erhalten. Einfach schrecklich!

I have a few OM Products, but noticed that there was a dark patch showing on images taken using the 100mm-400mm lens. It doesn't appear on other lenses even at the same magnification. I sent it for warranty repair in the original packing as it was less than a year old. It came back a few weeks later in the wrong packaging with a note that they had cleaned the front of the lens. Needless to say the original problem was still present. It took me 30seconds to identify this, so clearly no one at OM had tested the lens. I wrote back on the only way to contact OM through their website, and complained. I have not even had the courtesy of a reply. The instructions for sending the lens to the Portugal repair centre were also wrong but DHL resolved this, however how can this be the standards of a company selling this type of equipment? As other users have said, you can't contact them, they made no attempt to contact me either whilst the lens was at the repair centre or after. It is noticeable that they haven't responded to any of the other poor reviews left, which probably indicates the type of company they are happy to be. It is a shame because the products themselves are reasonable. I was thinking of buying a second OM camera body, but this experience has put me off. Back to Nikon I think.

The OM System website experience is something of a joke. Especially their Promotions. I get pestered with emails offering me special promotion deals. When I try and take advantage and go through the purchasing process, while I am informed that the promotion discount is applied and I am presented with the appropriate summary, when I get to the card payment, I am informed that I will be charged at the normal price. I then cancel the transaction.

After trying this a few times and on different web browsers, I called my bank who advised me the problem is with OM System's website. I then contacted them three times through their support page and via two different email addresses. As another reviewer has observed there is no contact number to make a call. The promotion has now come to an end and I have still not got a response.

You would have thought that an email regarding a time limited promotion that is coming to an end would be flagged as urgent and addressed accordingly.

This has coloured my view of OM System and has prompted me to rethink continuing with the platform. While I am pretty much invested in the eco system from the Olympus period, nevertheless flogging my equipment and buying in to a more reliable platform begins to look attractive. I am not so sure OM System has the experience and competence to make a success off the Olympus heritage.

Habe einen Akku für meine OM1 bestellt. Und bezahlt.
Eine Bestellbestätigung habe ich erhalten, die Ware nicht. Schriftliche Anfragen wurden auch nach einer Woche noch nicht beantwortet. Mehrmalige Anfragen! Telefonische Kontaktaufnahme mangels Telefonnummer nicht möglich!

OM System online shop is a joke. There are no means to contact them. They charged me the money of the camera lens I purchased but never delivered it. No email, no phone call, no nothing to let me know about this issue. Don't make the mistake to buy any product there. I warn you.

Je suis vraiment impressionné par le manque de réactivité, professionnalisme et de respect envers les clients.
Possesseurs d’un appareil Olympus EM 1 Miii, j’ai acheté un PEN E-P7 pour l’offrir à ma sœur. J’ai reçu ma commande très rapidement, mais j’ai décidé de la retourner car le manque d’EVF me semble très invalidant. Depuis que j’ai fait ma demande de retour le 26/04/24 j’ai dû contacter le SAV plusieurs fois et je reçois toujours la même réponse: « nous sommes désolés pour les délais , votre requête est transmise au service compétent… » La dernière correspondance datant du 28/05 stipulait que j’allais être remboursé en une semaine. Nous sommes à plus d’une semaine aujourd’hui et j’attends toujours. Autant je suis fan des produits Olympus (actuellement OM Système), autant je suis déçu par la réactivité et la qualité de la prise en charge du SAV. Je ne m’attendais pas à cela de la part d’une compagnie de telle envergure.

ich habe mit OM System sehr gute Erfahrungen gemacht. Nachdem ich viele Jahre bereits mit dem OMD – System unter Olympus fotografiert habe, zeigt sich ein guter Service durch OM System. Ich habe bereits zwei Objektive gekauft, eines davon zu einem extrem günstigen Preis direkt bei OM System. Der Kontakt mit OM System lief mehrfach ohne Probleme, Antworten kamen jeweils relativ zügig. ich werde bei dem OMD – System bleiben. MFT ist noch nicht ausgereizt!

Il 26/4/24 è stato il mio ottavo ordine , su Om system. Sono sempre stato molto soddisfatto della qualità, dei prezzi, della spedizione. Fanno periodicamente delle offerte molto interessanti. Lo consiglio vivamente.

Ho acquistato una fotocamera dal loro sito ufficiale. Si leggeva "disponibilità' IMMEDIATA". Era martedì 2.4.2024 mattina, ho scritto specificando che avevo urgenza di ricevere la macchina in settimana. Dopo piu' di 28 ore ,3 mail scritte e pagamento andato a buon fine , non ho piu' avuto alcuna risposta ne una conferma di spedizione. Il silenzio piu' totale. Ho anche chiesto di cancellare l'ordine in caso non garantissero una spedizione nei tempi descritti sul loro sito. NULLA, solo risposte automatiche inutili. Aggiornerò' questa recensione ma come inizio direi che e' pessimo.

I tried to purchase a camera, but for some reason the availability of the item changed after the payment. This should then have been a negative review...but I give five stars for the customer care. I have cancelled my order and asked for a refund. They have been very kind and professional, and all my requests were fulfilled in short time.
Thank you very much

The customer service is great. Even, they add a copy of both the original English version and a Spanish version of the messages.

As for the website, I think they should improve many aspects and offer a better experience as other brands do.

As for the product, the options offered by the cameras and the image quality are pretty great. Considering it's a 4/3 sensor and offering a camera of a small size, it's great for travel. The problem? Sacrificing the quality of the materials, and the body is plastic.

Considering these issues, if you want a camera to carry around all day, it's a good choice if you get it at a good deal.

(Product: OM-D E-M5 Mark III)

OM products are excellent, customer service patchy.
Bought a product needed to use the warranty repair service, sent and received by them. But very poor communication from them, sent monthly emails asking for update (camera missed 2 holidays and a wedding), at one point thought the repair centre must be a scam.
Eventually they contacted me. Once contacted me they sorted things out, seems I had been scammed at the time of my original purchase with EBAY enabling the sale to me of stolen development stock! OM took the hit and replaced my innocently purchased duff camera with a brand new one. Camera is fantastic they just could improve by getting a UK phone number for the Portuguese repair centre to field queries.

The M.Zuiko 12-100mm f4 IS PRO which I purchased in April 2023 with the OM-1 camera. This is a great all round lens, I have found it to be sharp at all levels and balances well on my OM-1 so no fatigue when hand holding a position. I am a hiker as such my photography documents my hikes and highlights what is of most interest to me. My photography involves landscapes and seascapes ranging from wide vistas to narrowing down to a lesser field of view. I also use if for a bit of close up of still life, fungi, flowers and insects bordering on macro shots the results are very impressive. Whilst it may not be the quickest lens it is certainly quick enough for my landscaping and close ups. This lens does not fail to please. Though I have an account the OM System website wouldn’t let me log in to submit this review.

J'ai commandé un caméra sur le site omsystem.com. Lors de la commande, c'est écrit que la livraison est d'environ 3-4 jours, mais après une semaine, c'est toujours indiqué en cours de "traitement", je n'ai aucune visibilité sur ma commande et aucune information de leur part. Le service client d'OM system ne répond pas au mail.

Est-ce que ce site est une arnaque?

App crashed within 90 seconds every time I open it

If you are happy to have a company insult your intelligence, look no further!

Anyone willing to spend good money with a company that distances itself so much from customer is a fool (there is only one reason a company would do this: Because they don't care about you or want to hear your complaint - And this includes this very site)

To underline that: See below where you can tick a box to let OMsystem know about your review? It is a non-existent email address

They're very keen to sell you a camera but if you need to get a warranty repair it is totally IMPOSSIBLE to call this company.
I bought a TG6 from Curry's online in January this year, the camera developed a problem and I'm trying to get it repaired or replaced under warranty.
Neither Curry's not OMsystems are interested in helping.
You can fill out the online form on the OMsystem website but you won't geet a reply and there is NO UK ohone number listed anywhere.
Time to take the company to court as far as I'm concerned, last time I EVER buy anything from either Curry's online or OM systems