Exactsolutions Recenzje 

I am writing as a private buyer of a MacBook Pro M1 Max from this company a week ago.

They sold me this MBP 16" 64GB 1TB M1 Max advertised on Allegro as NEW. When I turned it on for the first time, it appeared that the camera was not working. I ran Apple diagnostics – error NDC001. They told me to try a few different things to check it out (system update, watching videos on YouTube, terminal commands). I wasted a few hours. I sent the computer back to them. It turned out that the entire screen needed to be replaced. They offered to replace the screen with a used one from another MacBook Pro that had a damaged logic board.

They are selling me a product as new, but they want to install used parts in it, which means that the new computer is damaged and repaired from the very beginning. All this immediately reduces its value, creating a history of defects.

I suggested that they refund me at least PLN 1,600 for my losses and send me back the repaired computer with a used screen (from a damaged computer).

They refused. They didn't even bother to install a new screen or replace the computer with another new one. In the end, I lost more than 7 days and was unable to work on urgent projects. This is a very unpleasant experience for me.

Therefore, I withdrew from the contract.

I have all the documentation of my correspondence with them, as well as photos.

One more thing. Their “new” computers are not covered by Apple's warranty – they have already been activated, their history is unknown, and had been stored somewhere for a long time.

I suggest that the seller check the products more carefully, especially if they have been activated before, and not advertise them as NEW.

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